Measurement of emotional contagion using synchronization of heart rhythm pattern between two persons: Application to sales managers and sales force synchronization
- PMID: 29679659
- DOI: 10.1016/j.physbeh.2018.04.022
Measurement of emotional contagion using synchronization of heart rhythm pattern between two persons: Application to sales managers and sales force synchronization
Abstract
The purpose of this study was to measure emotional contagion, determine its direction, and compare the intensity between positive and negative contagion using the synchronization of heart rhythm pattern (HRP). A total of 64 undergraduate students (32 women and 32 men) participated in the experiment, and were randomly categorized as either leaders or followers. Followers were required to imitate the facial expression (happy and sad) of the leader (emotional contagion) or of a facial image (emotional non-contagion). We found that emotional contagion significantly increased the correlation coefficient between leaders and followers' HRP for both positive and negative emotions, but emotional non-contagion did not. There was no significant difference in leaders' HRP before and after contagion, while followers' HRP changed significantly. During emotional contagion, the correlation coefficient for negative emotion was significantly higher than for positive emotion. The proposed method could measure low or high emotional contagion and determine its direction quantitatively. In our application study, a sales manager (leader) transmitted a positive emotion to a sales employee (follower), and the groups are organized as HEC or LEC (high or low emotional contagion) groups by evaluating the intensity of emotional contagion based on HRP synchrony between them. HEC group's performance was enhanced compared to the LEC group.
Keywords: Emotional contagion; Heart rhythm pattern; Sales marketing; Synchronization; Team performance.
Copyright © 2018. Published by Elsevier Inc.
Similar articles
-
How Leaders' Psychological Capital Influence Their Followers' Psychological Capital: Social Exchange or Emotional Contagion.Front Psychol. 2019 Jul 12;10:1578. doi: 10.3389/fpsyg.2019.01578. eCollection 2019. Front Psychol. 2019. PMID: 31354583 Free PMC article.
-
Benefits of leaders' pleasurable recovery activities on follower performance via emotional contagion.J Appl Psychol. 2023 Aug;108(8):1336-1355. doi: 10.1037/apl0001076. Epub 2023 Feb 6. J Appl Psychol. 2023. PMID: 36745067
-
What about the leader? Crossover of emotional exhaustion and work engagement from followers to leaders.J Occup Health Psychol. 2017 Jan;22(1):86-97. doi: 10.1037/ocp0000024. Epub 2016 Mar 3. J Occup Health Psychol. 2017. PMID: 26938080
-
Neurophysiological markers of asymmetric emotional contagion: implications for organizational contexts.Front Integr Neurosci. 2024 Jan 30;18:1321130. doi: 10.3389/fnint.2024.1321130. eCollection 2024. Front Integr Neurosci. 2024. PMID: 38357225 Free PMC article. Review.
-
The Benefits of Merging Leadership Research and Emotions Research.Front Psychol. 2016 Jul 6;7:1022. doi: 10.3389/fpsyg.2016.01022. eCollection 2016. Front Psychol. 2016. PMID: 27458415 Free PMC article. Review.
Cited by
-
Unveiling gender differences in psychophysiological dynamics: support for a two-dimensional autonomic space approach.Front Hum Neurosci. 2024 Mar 13;18:1363891. doi: 10.3389/fnhum.2024.1363891. eCollection 2024. Front Hum Neurosci. 2024. PMID: 38545517 Free PMC article.
-
The physiological measurement and evaluation of empathy of video content.Sci Rep. 2023 Nov 18;13(1):20190. doi: 10.1038/s41598-023-47288-1. Sci Rep. 2023. PMID: 37980446 Free PMC article.
-
Bringing social interaction at the core of organizational neuroscience.Front Psychol. 2022 Nov 17;13:1034454. doi: 10.3389/fpsyg.2022.1034454. eCollection 2022. Front Psychol. 2022. PMID: 36467198 Free PMC article. Review.
-
Service Orientation and Customer Performance: Triad Perspectives of Sales Managers, Sales Employees, and Customers.Behav Sci (Basel). 2022 Sep 30;12(10):373. doi: 10.3390/bs12100373. Behav Sci (Basel). 2022. PMID: 36285942 Free PMC article.
-
Research on the Formation Mechanism of Individual Food Waste Behavior from the Perspective of Image Construction.Foods. 2022 Apr 29;11(9):1290. doi: 10.3390/foods11091290. Foods. 2022. PMID: 35564014 Free PMC article.
Publication types
MeSH terms
LinkOut - more resources
Full Text Sources
Other Literature Sources
Medical