Como você pode fazer com que os clientes se sintam confiantes em suas habilidades de reparo de computador?

It’s all about guiding them as you troubleshoot and get the issue resolved. Explain to them how the issue could have occurred and the best ways to fix it. Communication is key!

I used to have a website where I was explaining in simple words and analogies the most common issues that I found. Then show them the website and let them have a look and read and whenever they would feel confident to decide, agree with them to the best solution for their needs. Giving them time and information to decide is essential for a good relationship with the customers.

Be fair and treat everyone the same. Do it right. Keep your word - no surprise charges. Get testimonials. Keep your business active on social media so you stay at the forefront of someone’s mind. Network!

It's all about the communication when you are interacting with a customer. While informing them the process of the repair, don't be afraid to share simple and basic troubleshooting tips on maintaining the repair. Build the relationship!

Know your audience try and get a feel for someone's aptitude so you can speak on their technical level. Use to much beginner speak and they might feel your talking down to them. Use to many technical terms and you might be going over their head. Ask easy to answer probing questions to get an idea of what type of conversation you want to have. Watch out for language that might denote low understanding of a task or problem.

The first thing I demonstrate is genuine concern for the customer's issue(s). I'm attentive and I ask probing questions so I can begin troubleshooting in the appropriate areas. Timeliness and efficiency is my goal with a little bit of "best practices" tips sprinkled on top to use after I'm gone.

As solution professionals, providing solutions for immediate problems as well as coaching on preventive measures leads to the customer feeling confident in my expertise. In my experience how I gather information about the issue at hand is what leads to a successful intervening service call. For example, empathetic listening to the problem as they present it, taken care to not dismiss any part of what they feel is the problem. In this we can use our experience to see the whole picture and provide coaching that empowers the customer to minimize redundant service calls. Rarely will customers reject coaching when presented without accusatory tone! Smile, and Thank them for using you!

This is pretty much better. Giving warranty or guarantees definitely costumers feels confidence in my abilities and the buy products without any doubt.

I work as an IT Analyst, and when I am fixing computers, I explain what I am doing and explain what went wrong, and the steps to resolve the issue.

First off, show off your work! Let the client experience the bliss of a problem solved by showing them that whatever the issue was, no longer exists by having them take the reigns. It feels empowering to get your pc back and working the way it should plus a bit of tips and tricks on how to stay away from said issue or prevent it from happening again.

Communication is key, listen to the customer and show empathy. Let them know that you are working together to resolve the issue. Gauge their level of knowledge by asking a few probing questions to determine the jargon that you'll use when explaining a possible resolution. Having the correct etiquette, listening and communication skills installs confidence in the customer.

Not only should you be forever learning in the field of technology but during an appointment if there are little tips you can give to the client that they can do themselves, even if it is how to save your bookmarks can go a long way. Customers also enjoy learning things. Not all however, so read the room.

One thing to consider when gaining your customers confidence in you is being honest and professional while speaking in a language that the customer will understand.