Como você pode criar uma experiência de cliente memorável no food service?

Some key areas to be keen with. 1. Delicious and quality food always 2. Personalized & prompt service 3. Warm and home like atmosphere, consider to have special touches. 4. Engaging staff, consider to upscale their capabilities. 5. Consistent Wow Customer Experience 6. Genuine Hospitality 7. Engage the client for feedback, get to know what they want you to change and what you need to keep on doing. 8. Attempt to have community partnership

With analytics of the data you have of your customer, quite frankly, you have everything needed to identify the preferences of the user. This data absolutely has to be leveraged to personalize the experience and communications with the user. It starts with selection, promos etc where you shouldn’t be pushing what you want, but instead giving the users what they need (excluding irrelevant ads, personalizing the assortment and showing the users they are known) all the way to Customer Experience and service. To make it memorable: gift their favorite cake for their Birthday, let them know when their favorite restaurant has a promo, and make them feel that it’s not just food, it’s their family dinner, it’s their kid’s birthday party, etc.

Always ask your clients for honest and raw reviews. Then you will be able to talk to the employees about it and how to improve the particular area.

One of the ways you can know your customers is by studying their purchase bevahiors. Checking your internal systems you will know the type of food they usually buy /order, with this data you can improve the quality of the food so you make them loyal and secure revenues

How do you get to know your customers? Get to listen to them proactively, learn from them and understand what they want. Food industry need exploration, innovation and exhausting every opinion to come up with a better recipe for target customers. Various methods afor data collection are needed here such as online reviews, in-house food tasting promos are ideal for making an important decision.

Start by setting the tone using a very clear customer promise (value proposition) - what Customers can expect from you that no one else can give them. Then, establish a system/process to deliver on your promise while having a control/measurement process for your service/product performance - This will allow you to check consistency. I would also suggest a recurring customer journey mapping to confront your promise with the reality in the field.

Consistency is key in delivering an outstanding CX. Consistency means your products and services have the same level of quality across the organisation lifetime. I think they should be regular Surveys and interviews with customers to assess this level of quality and modify quickly if there is a drop of quality

Delivering quality and consistency involves several key principles: Understanding Requirements: Clearly understand the needs and expectations of your audience or stakeholders. This includes understanding specifications, preferences, and any constraints. Effective Communication: Maintain open lines of communication with all parties involved. This helps to clarify expectations, address concerns, and ensure alignment throughout the process. Attention to Detail: Pay close attention to the details of your work. This includes thorough planning, precise execution, and meticulous review to catch any errors or discrepancies.

I couldn't agree more. Customers don't want to visit a doctor after having a successful gnashing and munching. Do not do the same thing day in day out. Customers will trust your product if you genuinely ensure that they consume fresh, very nutritious and safe delicacies. Meet their needs on time and if being delivered, use the most reliable channel of transportation.

He notado que la inteligencia emocional del equipo y quién lo dirige son básicos cuando de la experiencia del cliente se trata, seguido de establecer estándares de calidad para el servicio y el producto y por último pero no menos importante, adaptabilidad a las peticiones y requerimientos de nuestros clientes, es ir más allá de la personalización es hacer sentir al cliente que cuidamos de él y hacemos posible lo imposible. No digo no, sin antes ofrecer una alternativa.

Data gives us incredible insights and opportunities if used right. Analyze your customer’s behavior and segment them. Not just by some formal criteria, but by their needs and journeys. Know what to offer to each segment. Show users that your company is focused on giving them value (which differs for different user segments, somebody cares about speed of delivery, somebody about great promos and deals, somebody about the way to customize the order, somebody about selection and great algorithm to keep finding new places to order from), remember that “one size fits no one”, so personalize to drive loyalty.

One thing to note is personalization = adapting the products and services of your organization to the desires and choises of each customer (each customer is different and would like to be treated as such). Customer segmentation can help you adat your products and services to group of customers having the same trends.

Customers want to feel appreciated. You can even put a thank you note and even go an extra mile to mention the name of your customer. It makes them feel special leading to ultimate referrals for meals preparation in events such as wedding, gatherings, and other special occasions. You can also do things such as adding a chocolate strip, beverage or even include a new recipe package to get their reviews. It will greatly help in building loyalty to your customers.

In my experience a way to create memorable customer experience is value and adding personalisation . Let’s go back to thinking your childhood , what makes it memorable or think about a time when you went on a holiday with your frnds or family , what made it memorable ? It’s always a touch a personalisation and people that are around us which makes or adds value to the service . If you’re going or thinking to add value or personalisation you’re automatically thinking of delivering high quality of service , which makes a best customer service and increases customer retention rate!

En base a mi experiencia, cada interacción, cada punto de contacto con nuestros clientes, es una oportunidad de iniciar una conversación, de escucharlos, de conocerlos, entender sus necesidades, motivaciones y lo que espera de la compaía. Si logramos comprender al cliente, si logramos identificar quellos elementos que nospermiten generar un vínculo con nuestra marca, tendremos asegurado el exito. Escuchalos...

Active communication is key to any form of relationship. This helps you to understand what your customer wants to to do such as improving or maintaining. You can introduce various platforms such as text messaging notification after delivery, rating on website, get to have random conversations with customers such as joining them to have a taste of delicacies, answer their questions and so on. Remember, a listening ear is a caring ear.

Engaging and communicating with your customers is another important aspect of customer experience, as it helps you build rapport, trust, and relationships. You can engage and communicate with your customers through various channels, such as phone, email, website, social media, or face-to-face. You can use these channels to inform, educate, entertain, or inspire your customers, as well as to solicit feedback, answer questions, address issues, or resolve complaints. By engaging and communicating with your customers, you can show your care, appreciation, and professionalism, and create a positive impression on your customers.

By believing in the product while offering it with confidence will allow the customer to feel and trust in what you are offering, while allowing to also be free and comfortable in discussing and asking more without the fear of not knowing the value and importance the product to them and what benefits are there.

Sua comida pode ser tão boa quanto do vizinho. Seus garçons podem ser os mais bem avaliados, mas, no fundo, o cliente quer sentir algo diferente ao entrar no seu estabelecimento ou provando da sua comida. Detalhes fazem, sim, a diferença na hora de servir. Pense que, cada cliente que chega até você e confia que você pode atender a necessidade que ele tenha naquele momento está sedento por um encantamento e, isso não depende dele, é 100% da sua equipe.

Incorporate elements of surprise and delight into the dining experience to exceed customer expectations. This could include complimentary appetizers, unexpected discounts, or personalized gestures for special occasions

Surprises do vary too also depending on the occasion. Always show delightfulness and surprises at the right time. Complementaries and other special offers are key to delight your customers. Shared this with even if possible in person.

Asking for feedback can only improvr CX if you take actions on the feedback received from your customers. There's no need to ask customers what they think about your orgnization if you don't take action on it. So after asking feedback, you need to close the loop : prepare a file where you list all the suggestions, pain points received from your customers, input Timelines and responsibilty across the organization and start tracking the implementation

Asking for feedback allows one to grow and to see/seek on other ways to improve their product with knowledge and skills that might have been over looked or missed in creating the product.

Saia da defensiva. Esteja aberto ao feedback do seu cliente. Pratique a escuta genuína. Saber que, em determinado dia, seu serviço não o agradou (ainda que você tem excelentes feedbacks de outros clientes) também é importante. Para quem busca excelência, saber quando o ponto foge da curva, é absolutamente relevante.

Asking for feedback is really important to effective problem solving . All kinds of feedback must be accepted and worked upon .

Surprise and delight! Something as simple as the Chef coming to the table to see how everything was. Offer an amuse bouche is always a nice surprise.

Involve your customers on the process Make your customers get involved on the process for this builds trust between yourself and your customers. Customers will feel that you understand their needs and this will promote long term relationships.