Veja como você pode estabelecer e nutrir relacionamentos fortes com clientes como gerente.

Deliver what you promised = Customer happy Deliver before the timeline = Customer happy Square Deliver with extra addons = Customer happy cube Point is keep track of your words with customer and be precise and crisp . If you can't keep track of your words with your some one else will .

I think the key to building any relationship is to 'listen'. It is an underrated skill. If any client feels heard and understood half your job is done. Unfortunately, we arrive at conclusions and want to show off our knowledge rather then giving the client a patient ear. Further, being in constant touch with the client to share the findings and updates is key to keep the client informed and take real time feedback. This increases trust. The client feels involved and is happy that his inputs are being recognised. Finally, it is important to give the client that little extra beyond the scope to make them feel that we care. Also spending time explaining them the findings to make sure they have absolutely understood is important.

Listen to them, ask for their objectives and be truthful about what you can and will deliver. Be accessible to your clients in more ways than just in an email. Call them, be virtual, show the real you. Ask for feedback, explain your processes and be open to learning new ways. In all, communicate on their level and don’t be false in your intentions.

In my experience as a manager, building trust is crucial. Once, a key client was concerned about our ability to meet a critical project deadline. I decided to be transparent and honest. I arranged a meeting to discuss the challenges we faced and the steps we were taking to address them. By providing clear updates and being upfront about what was realistically possible, we reassured the client. This transparency strengthened their trust in us. We not only met the deadline but exceeded their expectations, solidifying a long-term, trusting relationship.

Trust has to be earned by 1) demonstrating to the client that your intentions are aligned with their objectives, and 2) that your team is competent enough to achieve those objectives. You can only fully understand their objectives by LISTENING to what improvements they're expecting (including the time and budget constraints you'll be working under), and by doing advance research on the environment so that you can honestly discuss what is and isn't possible given their expectations and your team's abilities.

Establishing and nurturing strong client relationships as a manager hinges on the power of active listening. By genuinely engaging with clients, attentively understanding their needs, and responding thoughtfully, we create a foundation of trust and respect. Active listening not only clarifies client expectations but also uncovers deeper insights that inform tailored solutions. This approach fosters a collaborative environment where clients feel valued and understood, ultimately enhancing satisfaction and long-term partnership success.

The easiest way to demonstrate that you've really HEARD what the client is seeking is to respond with factual data about your team's experience and abilities to deliver what they seek. Broadcasting about your team's expertise without alignment to the client's needs can be off-putting and engender suspicion instead of trust. You gain credibility to communicate openly by first establishing that you can and have listened.

Como gerente comercial e acima de tudo, como vendedor, pratico e treino a prática de escuta ativa diariamente. Sigo na práticas as recomendações de Ricardo Jordão e Jeb Blount: faça perguntas e cale a boca! Ouvir o que vem na sequência é o que irá definir tudo. Agora, compartilho algo extraordinário: a prática da escuta ativa não serve apenas para vendas. Pratique em casa, com sua esposa e filhos, com amigos. Sua vida vai mudar.

Truly understanding client needs goes beyond just hearing their words. For example, during a strategic planning session with a client, I noticed subtle concerns about timeline feasibility. By addressing these concerns upfront, we were able to adjust the plan and avoid potential issues down the line.

Active listening goes beyond hearing words; it's about understanding the underlying messages and emotions. As a manager, I focus on clients' concerns and aspirations, validating their feelings and providing thoughtful feedback. This level of attentiveness shows respect and demonstrates that I'm not just listening but also processing their information. This approach greatly enhances our working relationship, building trust and ensuring that clients feel valued and understood.

Every client is unique, so I tailor my approach to fit their specific needs and preferences. Personalizing interactions shows that I value them as individuals, not just business opportunities. I take note of their communication style, business culture, and personal interests. By customizing my service, I create a more meaningful and memorable experience for them. This approach has helped me build stronger, more enduring client relationships, as clients feel genuinely valued and understood.

After trust is built, an important part of the consulting process is to work through the problem, the solution and the objectives and deliverables of the project. I always try to scope these verbally through constructive conversations.

A personalização de interações mostra que você se preocupa com o cliente. Se o nosso propósito enquanto vendedores é ajudar, o início dessa preocupação precisa ser demonstrado personalizando a interação, desde o primeiro contato até o envio da proposta. Certeza vez mudei a cor das fontes de uma proposta comercial para verde para agradar um cliente palmeirense. O resultado foi excelente.

Every client is unique, and personalizing your interactions can make a big difference. I remember working with a client who was particularly passionate about sustainability. By aligning our solutions with their sustainability goals, we not only strengthened our relationship but also added significant value to their business.

Apart from project goals and requirements, it is humans who are the operators of projects and one has to deal with them regularly. Assuming that you have taken the project based on your competency and services, it is those personalized interactions with stakeholders that bring out the abstract information not revealed by data. I believe it is very important to bring synergy to project success.

Many times the value provided isn't always within the project itself. Serving as an industry resources helps build relationships and confidence future projects. Take the calls, emails and discussions while not on contract is a value extender.

Continuously providing value is key to maintaining strong relationships. On one project, I identified a cost-saving opportunity that wasn’t part of the initial scope. By proactively presenting this finding, we not only saved the client money but also demonstrated our commitment to their success.

Value is the easiest medium of making money. People are attracted to who can provide value. Value is that which you use to attract currency exchange

Ir além do que esperam de nosso produto faz enorme diferença na percepção do cliente. Entregar mais do que o cliente espera faz aumentar a percepção de retorno do dinheiro investido. Além de demonstrar atenção e cuidado.

Value exchange is the very basis of any transaction, be it individual or organizational level. But apart from agreed terms, when you go beyond the contours of deliverables and add extra value by just being a little more supportive and available, it makes you dependable. You would become the go-to choice of client for sure.

When you follow up on a prospect clientele, there is the possibility of converting as well as increasing the sales volume.. In the course of following up, you can learn other lines of business you can do together.

Isso faz toda a diferença no segmento de uma venda. Não basta apenas enviar a proposta. É necessário fazer um acompanhamento da análise da proposta para ajudar o cliente a interpretá-la e também comparar com outras propostas. O acompanhamento serve também para definir se iremos seguir ou abandonar a negociação.

Regular follow-up is essential in keeping the client relationship vibrant. I make it a point to check in with clients even when not working on a project, showing that my interest in their success extends beyond billable hours. Sharing relevant articles or offering brief consultations keeps me at the forefront of their minds and reinforces our relationship. These interactions demonstrate my ongoing commitment to their success and help nurture a lasting partnership.

Being willing to adapt and evolve with your clients is crucial. As their businesses grow and change, I ensure my services and support do too. Staying informed about industry trends and anticipating their needs shows my commitment to their ongoing success. By being adaptable and forward-thinking, I demonstrate that I'm dedicated to evolving alongside them, ensuring a dynamic and productive relationship. This approach has helped me maintain strong, enduring partnerships with my clients.

Perhaps the simplest, but rarely actually employed, way to establish an enduring relationship with a (new) client is to "put some skin in the game." A willingness to share COLLECTIVELY in the risks of not achieving the client's objective and the rewards of exceeding their expectations can pave the way to a mutually beneficial relationship that can last for decades.

Relationship building is key to any businesses success. Promote response and analyzing client needs is an important factor in building trust. Communicate and respond proactively to grow your trust.