O que você faz se seu chefe é resistente à automação de processos?

If your boss is resistant to process automation, it's essential to understand their concerns before addressing them. Approach your boss respectfully and express a genuine interest in hearing their perspective. Listen actively to their reasons for resistance, which could include fears about job security, unfamiliarity with new technologies, or concerns about the impact on existing processes. Validate their concerns and emphasize your desire to find solutions that benefit both the team and the organization. Assure your boss of your willingness to address any challenges and provide support throughout the implementation process.

Take the time to understand your boss's reservations about process automation. Listen actively to their concerns and empathize with their perspective to identify underlying issues. Provide empirical data or evidence supporting the effectiveness of process automation to your boss so that they can it to their boss. Share success stories, statistics, or industry research demonstrating the value of automation initiatives.

If your boss is resistant to Process Automation, chances are it is due to concerns about employee job security, or security concerns of core business processes. Be empathetic to understand these concerns and then offer solutions on how process automation helps overcome each of the concerns. What often works best is to bring a success story from a peer that has gone down the automation route and reaped compelling benefits and outcomes

Benefits of Automation can be summarized as below • Return on Investment (ROI): which includes benefits such as productivity, efficiency, cost savings, time savings, error reduction, among others • Return on Experience (ROE): which includes enhancement of Customer Experience, Employee Experience and Partner Experience • Sustainability benefits Most of the concerns can be addressed by discussing the ROE and Sustainability benefits, which are not very commonly understood

Bring in case studies of peer companies who have adopted automation and have tasted success. Do focus on the outcomes to make a compelling case for your boss. Making your boss meet senior stakeholders / automation owners from peer companies can be extremely helpful. If that’s not possible, then there are ample success stories / case studies available online on automation platform websites, on-demand webinars, events, etc.

If your boss is hesitant to commit to a large-scale automation initiative, propose starting small with a pilot project or proof of concept. Choose a process that is relatively simple, low-risk, and high-impact, and demonstrate the benefits of automation through tangible results and ROI. A successful pilot project can build confidence and pave the way for broader adoption.

If your boss is resistant to process automation, it's essential to understand their concerns and suggest trails thereafter. Approach your boss respectfully and express a genuine interest in hearing their perspective. Listen actively to their reasons for resistance, which could include fears about job security, unfamiliarity with new technologies, or concerns about the impact on existing processes. Validate their concerns and emphasize your desire to find solutions that benefit both the team and the organization. Highlight successful case studies or examples of how process automation has improved efficiency and freed up time for more strategic tasks in similar contexts.

Partner with an automation platform co. / service provider to understand your vision and requirements for process automation, and get started with a proof of concept (POC) to test the waters before going all in. It is imperative to get started with a low-risk, non-core business process for such a POC.

If your boss is resistant to process automation, consider Suggesting a Trial through a proof of concept (POC). Propose a small, low-risk project that targets a repetitive and time-consuming process. This POC allows your boss to see the potential benefits of automation firsthand without a full-scale implementation. Monitor performance closely during the trial, and prepare to present tangible results such as reduced processing time, lower error rates, and positive team feedback. This practical demonstration can help alleviate concerns by showing the efficiency gains and practical advantages of automation in a controlled setting.

The resistance could come from various quarters. If the concerns are making the team understand how to adapt to process automation, it can be easiliy addressed by. 1. Evangelizing automation and its benefits. 2. Plan a show and tell event 3. Enable the team to identify process automation opportunities. 4. Train the team on using automation. 5. Equip teams as citizen developers. 6. Train the team to ensure complete understanding of automation operations and the human hand-off.

Aside from the psychological aspect (which accounts for the majority of change management), the monetary aspect is often another barrier to implementing a change. If there are financial concerns, a cost-benefits analysis demonstrating the ROI may make your proposal more appealing. ROI does not happen overnight, and you will have to manage your boss about it.

Be Patient and Persistent: Changing attitudes towards automation takes time, so be patient and persistent in your efforts. Continue to make a compelling case for automation and provide ongoing updates on its progress and impact.