Veja como você pode lidar com conflitos comuns entre funcionários e seus chefes.

Issues arise either due to lack of clarity or miscommunication and at times due to mismanagement of egos. Ideally we should help people develop their goals and action plans, see their sense of urgency in achieving those goals. When these are moderated together a lot of the gaps can be eliminated. People should be flexible to changing their execution plans but should stick to goals. Sadly majority of the issues arise when plans remain rigid but goals are somewhat lost in translation. If both goals and plans are not a problem then try to address the ego angle, which is usually a harder one to resolve.

Prior to comprehending the dispute, be sure you are here to provide a well-rounded remedy that will ease people's minds. Your inner "EGO" villain will be virtually completely eliminated or brought down to a minimum by adopting such a BALANCED assertion. You should be aware that the usual question that arises when two people compete is, "Who is the best?" Here, there is no high status—rather, you must accept yourself as an appeasement—without preferences or dislikes, without prior judgment, and without listening to either side.

Crucial Conversations training teaches to state facts and not create stories. For example, you have an employee who has been late to three meetings. You could tell yourself the story that they are unmotivated and lazy. If you bring that story to the employee in conversation, it will likely not be well-received, plus it draws inferences that may be untrue. Instead, lead with the facts, empathy and allow for space for them to share. "I have noticed tardy arrivals to three of our team meetings in the past four days. I wanted to check in with you and make sure things are okay. How are you doing?"

My team and all our clients know my favorite part of being a human is conversation. In fact, having just watched Inside Out #2, even teenagers can share what's going on with them! We all need to put our phones down, stop texting and emailing and talk more. If you're feeling a little uncomfortable, do a walking talk. If both people are walking in the same direction vs. feeling compelled to face one another, you'd be amazed and what you can accomplish!

Open communication should be initiated with the appropriate aim of providing a solution to a problem. No conflict can be resolved unless there is a clear intention to find a solution. As previously said, you should reduce EGO on both sides to the lowest feasible degree so that mutual discussion can occur. It also helps you demonstrate empathy by listening and caring about a solution.

Agree! Open dialogue is indeed crucial for conflict resolution. Creating a space where everyone feels heard and respected can transform conflicts into opportunities for growth and collaboration. Acknowledging each other’s concerns often leads to a deeper mutual understanding and more effective solutions. Thanks for highlighting this important aspect!

Start with the end in mind. Be clear about what you intend to get out of the conversation. Come prepared with bullet points (to not be scripted), stay open minded and cordial.

As noted earlier, help people paint a blank canvas with their needs and wants, and do your best to understand those. Clarify, ask questions and work with them to develop a plan that can realise those needs and wants. It is hard work, it is continuous work and it should be selfless work.

Over communication is paramount when discussing expectations with employees and it's this simple activity that gets lost with some leaders. As I prepare for our end of year reviews two things are apparent to me. One, the process won't be too strenuous due to preparedness and the frequent conversations I have with each individual. Second, there will NOT be any surprises to the employee when they receive their review since the entire year has been spent discussing progress, areas of opportunity and the expectations coming from corporate. As a leader you will also see myself walking the sales floor and when I am not there I have an open door policy for anyone to have a conversation.

If you can't say what needs to be done, then you have to accept what they tell you they will do. If they tell you what they will do take the time to understand it. Tell them which parts you need more information on, what you disagree with, and what they need to execute on. Quantify it. SMART. Don't assume they know any of it. Annually is so infrequent that it's destructive. There's no reason not to do this every week. Be adaptable. Value changes and you need to be aware of that.

One thing I have found helpful is to set expectations collaboratively at the start of a project. This helps get team buy in, and ensures they understand the expectations clearly. And, more frequently than not, most people on the team share the same or very similar expectations which helps to build trust between everyone.

Totally agree! Setting clear expectations is key to preventing conflicts. When everyone understands their roles, responsibilities, and the standards expected, it significantly reduces the chance of misunderstandings. Regularly reviewing job descriptions and performance metrics ensures everyone stays aligned and can contribute to a more harmonious work environment. Thanks for sharing this important reminder!

Feedback is easier to share, and easier to hear, when it doesn't come out of the blue. No one appreciates being "bamboozeled" by their boss, or anyone else, and the best results don't come from fear or urgency, but rather from alignment and good communication. When there is an open flow of communications and the conversations happen regularly, mistakes and misalignments can be caught sooner, causing less stress and upset when things need to be corrected or adjusted.

Regular feedback is essential for proactive conflict resolution. By teaching both employees and bosses to give constructive feedback focused on behaviors and outcomes, we can foster continuous improvement and prevent conflicts from becoming personal or escalating. Encouraging this practice creates a more positive and collaborative work environment. Thanks for sharing this valuable approach!

Acredito que uma boa comunicação e um diálogo aberto colaboram para um melhor resultado e evita frustrações de ambas as partes, alinhando também as expectativas.

Feedback is not just a filled form or an interview this is also an art of reading the body language where you can read the visible emotions like - comfort, discomfort, neutral emotions, restlessness, eye movements, Facial expressions and many other traits. Experience teaches a lot and natural feedback reading can prevent many conflicts at initial level.

Sometimes receiving feedback gracefully can be difficult, especially if that feedback is negative and unexpected. Resist the urge to defend what is being criticized. Acknowledge that you were unaware of how it was not meeting expectations and that you intend to address it. If you're not able to receive it well, acknowledge that. It's okay to ask for clarification or further information later when you can approach feedback with curiosity. When providing feedback, use non-blaming language and avoid personalizing or using all-or-nothing language like 'always' or 'never' when attempting constructive criticism and acknowledge positive intent when possible. For example: "I get we were on a deadline. I still want X." Instead of "You never do X."

When conflicts become complex or emotionally charged, mediation can be incredibly helpful. A neutral third party can facilitate discussions and help all involved understand each other’s perspectives, working towards a resolution. The mediator’s role in finding common ground and mutually acceptable solutions is invaluable. Thanks for highlighting this important strategy!

Cuando encuentro en las Empresas que existe rivalidad entre dos departamentos, lo más sencillo para mi, es colocar a ambos grupos de frente y dibujar muy grande un número 6 de lado de un grupo, a manera de que el equipo de enfrente vea un 9, de esta manera trabajando la empatía, logramos ponerlos en ambas partes del problema y tratar de entender como ve un problema cada lado. Esto me ayuda a llevarlos de la mano a que trabajen en Equipo y encuentren la medicación en sus diferentes puntos de vista, además SIRVE TAMBIEN CON LOS PADRES, LOS HIJOS Y LA PAREJA.

Seeking mediation provides a neutral ground for open communication, helping both parties feel heard and understood. From a psychological perspective, mediation can reduce stress and anxiety by addressing grievances constructively, preventing escalation. It also fosters a sense of fairness and trust, promoting a healthier workplace environment. Ultimately, mediation can lead to more sustainable resolutions, improving overall morale and productivity.

Seeking mediation offers a neutral ground for open communication, ensuring both parties feel heard and understood. Psychologically, mediation reduces stress and anxiety by addressing grievances constructively, thereby preventing escalation. It cultivates a sense of fairness and trust, which contributes to a healthier workplace environment. Ultimately, mediation facilitates sustainable resolutions that enhance morale and productivity across the organization.

Quando os conflitos se tornam complexos ou emocionalmente carregados, a mediação pode ser uma ferramenta essencial. A presença de um terceiro neutro facilita as discussões ao ajudar as partes envolvidas a compreender as perspectivas umas das outras. O mediador, ao não tomar partido, garante que a conversa permaneça equilibrada e focada na busca de uma solução comum. Esse papel é crucial para encontrar um terreno comum e alcançar uma resolução que seja mutuamente aceitável, restaurando a harmonia e promovendo um ambiente de trabalho mais saudável.

Taking time to understand what went wrong helps identify underlying issues and patterns in behavior, which can prevent future conflicts. Reflection allows both employees and bosses to process their emotions and gain insights into how their actions impacted the situation. By learning from these experiences, individuals can develop better communication and conflict resolution skills, leading to a healthier and more productive work environment.

Después de resolver un conflicto, es clave reflexionar sobre los resultados y el proceso utilizado. Piensa en lo que funcionó bien y cómo se podría mejorar para futuros conflictos. Esta reflexión ayuda a afinar tu enfoque de gestión de conflictos, asegurando una resolución más efectiva en el futuro.

Encourage both parties to see things from each other's perspective. This fosters understanding and reduces tension. Offer conflict resolution and communication skills training to both employees and management. This equips them with the tools to handle disputes constructively. Keep a record of conflicts and their resolutions. This helps in tracking patterns and preventing future issues. Schedule regular meetings between employees and their supervisors to discuss any concerns before they escalate into conflicts.

Understand the perspectives of both parties involved. Active listening helps identify the root cause of the conflict. Dig deeper to find out why the conflict occurred. Is it due to misunderstandings, differing opinions, or biases? Identifying the underlying issues is crucial. Create a safe space for employees and bosses to express their concerns. Encourage open dialogue and transparency. Collaborate on potential solutions. Brainstorm together to find common ground and resolve the conflict. Once a solution is identified, ensure both parties agree on it. Create an action plan with clear steps to address the issue

Conflicts don’t just happen out of nowhere. They often stem from unspoken irritations, frustrations, and unmet expectations. It's important to manage each other's expectations and understand the meanings we attach to the behaviors we observe. Humans often operate based on assumptions, influenced by our experiences and memories, but that doesn’t mean our thoughts are always true. Both parties should understand that resolving conflicts isn't about being right or wrong. Instead, it's about understanding each other’s perspectives, being curious about the reasons behind each other’s behaviors, and showing kindness and compassion and respecting others standpoint and finding a common ground to operate.

Ignoring workplace conflict can lead to missed deadlines, resentment, and unsuccessful initiatives. It’s crucial to address issues promptly.

Seeking HR Support When Needed: Policy Adherence: Ensure adherence to company policies and procedures when handling conflicts. Escalation Process: Use HR support when conflicts cannot be resolved independently or when sensitive issues arise that require mediation or intervention.