Você está interessado em automação de processos. Como você pode ter certeza de que está recebendo o feedback de que precisa?

É muito importante definir o objetivo, ou seja, aonde se deseja chegar, mas também é necessário quebrar esse objetivo em partes. Fazendo uma analogia, como se você quisesse chegar no topo de uma escada e você precisa subir degrau por degrau e, logo traçar um objetivo de como avançar cada um.

Criar uma trilha de aprendizado é essencial, recomendo inicialmente utilizar as jornadas de aprendizados oficiais. Todas as plataformas lideres do Gartner possuem uma trilha de aprendizado para cada nível de aprendizado, trilhas evolutivas e que atentam-se também aos aprendizados essenciais para as certificações. Com esse conhecimento inicial, seguimos para segunda etapa 'colocar a mão na massa', simular projetos, fazer testes, explorar plataformas como github, stackoverflow entres outras é essencial para imergir no aprendizado trocar figurinhas como outros desenvolvedores. Além de exemplicar o fluxo de pensamentos para resolução de problemas em cada plataforma, projeto, etc.

Defining specific objectives ensures that the automation efforts align with organizational needs and priorities. This clarity enables teams to solicit targeted feedback focused on achieving the defined goals, rather than gathering ambiguous or extraneous information. By understanding the desired outcomes upfront, stakeholders can provide actionable insights that directly contribute to the success of the automation initiative. Additionally, clear goals facilitate effective communication and collaboration among team members, fostering a shared understanding of expectations and driving more meaningful feedback loops throughout the automation journey.

To ensure you're getting the feedback you need in process automation, "Identify your feedback sources" is crucial: 1. Pinpoint key stakeholders, including team members who use the automated processes, customers who are affected by them, and IT specialists who maintain them. 2. Recognize the value of diverse perspectives, from frontline employees to management, ensuring a holistic view of the automation's impact. 3. Establish open channels for these sources to share their insights, experiences, and suggestions, making it easy for them to provide valuable feedback. This approach guarantees a comprehensive understanding of how your automation efforts are performing, allowing for informed adjustments and improvements.

Em um projeto de automação podemos identificar diversos stakeholders. Sejam eles mais ou menos impactados pela automação. É de extrema relevância que todos eles se sintam parte da jornada de automação e, por consequência, tenham seu feedback validado dada a sua devida importância para o projeto.

The diverse feedback sources encompass stakeholders at various levels, including end-users, subject matter experts, and technical personnel. By tapping into this array of perspectives, organizations gain comprehensive insights into the efficacy of automation initiatives. Moreover, leveraging feedback from different sources enhances the holistic understanding of process requirements and challenges. This multifaceted approach not only validates the relevance of automation solutions but also facilitates continuous improvement by addressing diverse stakeholder needs. Ultimately, by engaging with a wide range of feedback sources, organizations can refine their automation strategies and drive greater value across the business ecosystem.

Various methods, such as surveys, interviews, workshops, and user testing, offer distinct advantages based on the nature of feedback required and stakeholder preferences. Surveys provide quantitative insights into broad trends and preferences, while interviews offer qualitative depth by exploring individual perspectives. Workshops foster collaborative ideation and consensus-building among diverse stakeholders. Additionally, user testing allows direct observation of system usability and performance. By strategically employing a mix of these methods, organizations can ensure a comprehensive feedback mechanism that captures diverse insights and enables informed decision-making in advancing process automation initiatives.

Entendo que quanto maior a relevância e participação de determinado stakeholder, mais proveitoso se torna ter um feedback humanizado. Além do formato de recolher a percepção do usuário, é importante definir os indicadores que serão medidos, principalmente com relação a performance da automação. É desejável que o feedback ocorra de forma periódica após a entrega do projeto (exemplo: logo após a automação ser entregue, 3 meses depois e 6 meses depois), para que haja maturidade na compreensão do escopo da automação e até possíveis levantamentos de novas oportunidades.

Com o feedback acontecendo em formato periódico é possível garantir que haja um plano de ação em caso de necessidade. Esse é o real sentido do ciclo de melhoria contínua, onde o produto está em constante melhoria e adaptação para atender cada vez mais a necessidade do negócio. Obviamente, que todas as melhorias apontadas precisam ter seu impacto medido, seja o impacto no indicador do processo e a complexidade de desenvolvimento. Estes pontos ajudarão a nortear como e qual a urgência será dada para cada ajuste.

Acting on feedback demonstrates responsiveness to stakeholder needs, fosters continuous improvement, and ensures alignment with organizational objectives. By analyzing feedback systematically, organizations can identify areas for enhancement and prioritize actions to optimize processes effectively. Moreover, actively addressing feedback cultivates trust and engagement among stakeholders, driving greater buy-in and support for automation initiatives. Ultimately, the commitment to acting on feedback not only enhances the quality and efficiency of automated processes but also reinforces a culture of adaptability and innovation, positioning organizations for sustained success in the dynamic landscape of process automation.

Regular feedback loops enable organizations to stay attuned to evolving requirements, identify emerging challenges, and capitalize on new opportunities. By actively soliciting input from stakeholders at every stage of the automation journey, organizations can ensure alignment with business objectives and user needs. Moreover, ongoing feedback fosters a culture of collaboration and innovation, empowering teams to iterate and improve processes iteratively. Ultimately, the commitment to seeking continuous feedback enables organizations to adapt swiftly to changing dynamics, drive continuous improvement, and maximize the value derived from process automation initiatives.

To ensure you're getting the feedback you need in process automation, actively seek continuous feedback. It's like being a gardener who regularly checks on the plants, asking, "What more do you need to thrive?" Establish a routine of requesting input from a variety of sources: colleagues, mentors, and even the automated systems you're working on, by analyzing performance data. This ongoing cycle of feedback helps you adjust your strategies, refine your skills, and grow more proficient in process automation. Just as a plant responds to sunlight and water, your expertise will flourish with regular, insightful feedback.

Seek feedback on a regular basis from your peers, colleague's and supervisors in order to identify areas for improvement and improve on your professional development. As part of continuous learning understanding your strengths and weakness are important. It allows you to focus your development efforts and seek training to further enhance your skills.

O feedback impacta não somente no projeto pontual, mas como em todos os outros projetos do time. O formato de atuação também deve ser levado em consideração no momento do feedback, para que haja a melhoria na entrega neste sentido também.

Learning from provided feedback ensures the effectiveness and efficiency of automation initiatives. By carefully internalizing feedback from stakeholders, organizations can gain valuable insights into the performance and impact of automated processes. This enables them to identify areas for improvement, refine workflows, and address any issues or concerns raised by users. Moreover, leveraging feedback allows organizations to adapt and evolve their automation strategies in line with changing business requirements and user preferences. Ultimately, the ability to learn from feedback enhances the agility and responsiveness of process automation initiatives, driving continuous improvement and delivering greater value to the organization.

It's imperative to establish clear communication channels with stakeholders to encourage open dialogue, facilitating feedback sharing. Secondly, define specific feedback metrics aligned with project objectives ensuring relevance. Thirdly, employ diverse feedback collection methods, such as surveys and user testing, to gather comprehensive insights. Additionally, prioritize feedback analysis to identify actionable insights promptly and implement required adjustments. Finally, foster a culture of continuous improvement, encouraging stakeholders to provide ongoing feedback throughout the automation journey. By adhering to these critical factors, organizations can effectively navigate the feedback process to optimize the automation initiatives.