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How to contact ProSeries for help

by Intuit• Updated 2 days ago

All support channels are operational.

What are you looking for?	Contact	Hours
Trending topics	Hot topics for ProSeries	24/7
Find help answers and request a phone callback	Digital Assistant	Assistant is available 24/7 by using the Ask button in your ProSeries software, but callbacks are available during operating hours below.
Customer service and technical support for ProSeries, ProSeries Basic, and using Intuit Link	1-800-434-6818	See hours of operation below.
To purchase or renew your ProSeries product	1-844-818-3676	Monday - Friday, 6:00 AM — 3:00 PM (PT).

Hours of operation

Regular hours of operation	Open	Close
Monday through Friday	6:00 AM	5:00 PM
Saturday	Closed	Closed
Sunday	Closed	Closed

*All hours listed are in Pacific Time and all hours are subject to change without notice.

Holiday hours

Holiday	Open	Close
Labor Day Monday, September 2, 2024	Closed	Closed
Columbus Day Monday, October 14, 2024	6:00 AM	6:00 PM
Veteran's Day Monday, November 11, 2024	6:00 AM	5:00 PM
Thanksgiving Day Thursday, November 28, 2024	Closed	Closed
Day after Thanksgiving Friday, November 29, 2024	Closed	Closed
Christmas Eve Tuesday, December 24, 2024	Closed	Closed
Christmas Day Wednesday, December 25, 2024	Closed	Closed
New Year's Day Wednesday, January 1, 2025	Closed	Closed
Martin Luther King Jr. Day Wednesday, January 20, 2025	Closed	Closed
President's Day Monday, February 17, 2025	6:00 AM	6:00 PM
Memorial Day Monday, May 26, 2025	Closed	Closed
Juneteenth Thursday, June 19, 2025	Closed	Closed
Independence Day Friday, July 4, 2025	Closed	Closed

What self-service support options do you offer?

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the ProSeries Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

Digital Assistant

Don't want to wait on hold? Use ProSeries' Digital Assistant, located inside ProSeries by selecting the orange Ask button.

Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number.

You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours.

Additional information:

If you need help, you can call us directly or take advantage of our self-help options with the Intuit Accountants Community.

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.

ProSeries BasicProSeries Fixed Asset ManagerWorkflow Add-On Document Management SystemWorkflow Add-On Link

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