4.5
23.8K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The JAL app is now available for all flights and for both JMB and non-JMB members. Please download the JAL app to make reservations and purchases for all flights.

<Main functions>
1.Home screen
Display of reservation
Reservations for flights will be displayed on the home screen.
*Flight status will be displayed for flights up to the next day.

Information of JMB member is displayed (when logged in).

2.Reservations
You can make reservations for all flights.

3.Timeline
By tapping the flight information on the home screen or My Booking, you can view more detailed information about your itinerary in chronological order according to your reservation and flight status.
The display will automatically change according to the time and number of days until departure.

4.Flight Status
You can check the flight status by route or flight number.
For international flights, you can search for two days before or after.

5.Notification of flight status and reminder of reserved flights
You can receive notifications of delays and cancellations, as well as reminders for flights that are less than 24 hours away from departure.
If you have not updated the latest information in the app, or if you are using the app in an environment where the network is not connected for a long time, you may not receive
Updated on
Jul 1, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, App info and performance, and Device or other IDs
This app may collect these data types
App activity
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.5
22.9K reviews
Stephanie S.
May 20, 2024
App is very annoying for non-JAL members. The app doesn't let you add reservations to "my bookings". Every time I try by confirmation number or ticket number, I get the error that it's unavailable. It shows up fine on the JAL desktop website. I am a One World member, too. (American Airlines Gold, One World "Ruby" status.) Please fix. The only thing that works is online check in and saving to Google wallet. I've never had a problem retrieving and displaying bookings on other airline apps!
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Mo Hosseinian
May 17, 2024
Worst app ever. I can't even find my booking info. It asks for many information, then warns you your reservation may have been cancelled. Other airline apps just ask you your reservation number and your last name. This will even ask your boarding date. I see thousands of reviewers had the same problem. Do they ever want to fix it?
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Simon Richards
May 12, 2024
A very sloooooooooow interface to a sloooow website. Even when logged in with your JAL Mileage Bank account, it won't show my confirmed bookings from LHR, and won't even let you search by e-ticket or itinerary number. Even when you've checked in it won't show the booking information (and when you search for live departures info on Sunday it comes up with no result - because it's trying to show you Saturday flights). It's basically pointless.
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What's new

Thank you for using JAL app, the new functions are added.
***Ver5.3.45***
・In-App Messaging function is added.
・The gate of the flight is shown on the airport map (HND/NRT/DFW/LON).
***Ver5.3.43***
・You will need to log into JMB again after the update. Please confirm your customer number and password beforehand.
***Ver5.3.41***
・Minor fixes.
***Ver5.3.40***
・Minor fixes.
***Ver5.3.39***
・Minor fixes.