![](https://cdn.statically.io/img/play-lh.googleusercontent.com/a-/ALV-UjVoceSTOTmzmYXgb9BYtKz-tuDhXbYLIMElfO-b5D7j26TY--9wbg=s32)
Sherry Middlemis-Brown
I enjoy the game and accept that I must see several ads to complete the game. No problem. But, there is one ad that is an endless loop. The only way to get out of it is to shutdown the game. Then when you restart the game, you must tap the screen and watch another ad. Sometimes it is the same endless loop ad. I go on to another game, not MobilityWare. If I didn't enjoy the game so much, I would uninstall it for the aggravation. There is nowhere to give feedback that the ad has a huge glitch.
3 people found this review helpful
MobilityWare
June 27, 2024
We'd like to get this fixed right away, however, we need more details. After force closing your app, please submit an in-game message via Settings » Support » Contact Us. In that message, please include your unique ID MW-1529737 so that our team can get the info needed to more accurately assist you!
![](https://cdn.statically.io/img/play-lh.googleusercontent.com/a-/ALV-UjWACGEk0KAsdN5RhCe6IBQEqO67kOSewvFVvxnPvBUGsyNvO4g=s32)
;;DarkMetalSpider;;
Honestly a 5-star game; however, past week or so, has become very frustrating to play... game freezes so often, when I close and restart (on the daily games), some of the gameplay restarts from an earlier point, makes it feel almost moot to even bother playing. One particular ad (always) takes me out of the game... Royal Match. As soon as the ad plays, and I 'X' out of it, I'm out of the game completely, and have to restart, and then rewatch another ad to get either a Wild or a Bomb. Please fix?
2 people found this review helpful
Our team would like to fix this issue of your game freezing so that you can get back to playing without any interruptions! Please use this link https://www.mobilityware.com/support/ to Contact Us with your unique ID MW-1524483 and more details. We hope to hear from you soon!
![](https://cdn.statically.io/img/play-lh.googleusercontent.com/a/ACg8ocInRS-uuYN_2ceDs9iyqQZk_xg4mL81XbbgnKa1ix4bFXOjLg=s32-mo)
Lucas Cyr
It's a good game with an ad policy that's a bit too much. Granted my problem with it is out of your hands completely and falls entirely on Google. They've allowed 5-second ads to become basically full 30 second ads. First you start watching the ad video for 5, hit X, the download now page comes up, wait a few more seconds for an X to appear and click it, then most of the time there's another splash screen for the ad, wait a few more seconds for another X and click it, back to the game.
125 people found this review helpful
MobilityWare
October 8, 2022
Hi Lucas, every ad we serve should give you an option to dismiss (X, »» - etc). If an ad does not present a method of dismissal, please reach out and supply the ID MW-1390044 via in-game Support. We will use the information provided to escalate the ad for removal as soon as possible.