![](https://cdn.statically.io/img/play-lh.googleusercontent.com/a-/ALV-UjWlxp7Ic4F8LSQtV8fZey6DjETRjHI6d206G5MxamH_vIt9IN1l=s32)
Ruben Kamphuis
Doesn't function: refuses to take a picture of the document, even when following instructions. In the 1/100 chance it does take a picture, censoring information isn't done properly as dark rectangles are misaligned with the info and do not entirely cover the information, which results in it still being readable. Superbly disappointing.
2 people found this review helpful
Rijksoverheid
July 16, 2024
Thanks for reporting this issue to us. We apologize for this experience. Please contact us at info@rvig.nl and provide us with more details: type of device, Android version, type of Dutch identity document, date of issue. Thanks!
![](https://cdn.statically.io/img/play-lh.googleusercontent.com/a/ACg8ocLjetC8Mgnfx4SIipPFzfiTpHHmPMPj_hkrlwiz1fQbBESzJg=s32-mo)
Burak Boga
- Flag inappropriate
- Show review history
Apparently, you have automated the document capturing and recognition feature, but it is not working. It can not read the back side of a residence card and hangs in the "reading document" state, and the user doesn't have the option to simply take a picture. The reason I liked this app earlier was its simplicity. I hope it gets resolved soon.
15 people found this review helpful
Rijksoverheid
June 6, 2024
We appreciate your feedback and will use it to improve our app. Thank you for sharing your concerns.
![](https://cdn.statically.io/img/play-lh.googleusercontent.com/a/ACg8ocKUmns_tVZzHISN3cdtyRgntUW1J7153Ir2-wqQNHvcUh2q=s32-mo)
Zo Ri
The app does not work. Criminally bad! There should be at least a manual capture photo option, like it was before. Now it's just useless.
1 person found this review helpful
Rijksoverheid
July 16, 2024
Thank you for your feedback. We are working on improvements.