Will this year’s festival be online?

We’re thrilled to announce a LIVE 2023 festival! While all films, shorts programs and events will be available at the Paradise Theatre and the live Industry Conference at the Centre for Social Innovation Spadina, we will continue to host educational programming virtually for teachers interested in participating. Purchase tickets for all the events here.

How can we see the educational films?

Select films in the program will be available across Canada through our website for teachers only through your school email address. Once you have selected a virtual film and paid for your ticket or pass, you will receive an email with a link to access the film during the festival dates. From the time you hit play, you will have 48 hours to finish watching the film. You can start watching any time within the festival dates, starting on October 12 at 12:00 pm until the extended streaming period ends on October 22 at 11:59pm.

I purchased a Paradise Pass, now what?

If you purchased a Paradise Pass for the in-person festival events, all you need to show at the door is your proof of purchase. We recommend arriving before the festival event start time to ensure you have a seat. Doors to the cinema will open one hour before the listed start time. 

How much do tickets cost?

This year, tickets range depending on the format. Visit the Tickets & Venues page for more information and to purchase individual films or a Paradise Pass. With these passes you can see as many Planet in Focus films as you care to! 

Will there be any FREE events?

Yes! We will be uploading Q&A-style conversations with our three 2023 Eco-Heroes, and expert Industry Conference panels live at the Centre for Social Innovation, and the annual Free Family Day taking place at the Paradise Theatre.

I am having problems purchasing tickets, or accessing my tickets.

For all questions related to box office, please contact tickets@planetinfocus.org.

TECHNICAL SUPPORT

What are the system requirements?

You can watch the lineup on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10

Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

What are the requirements for Mac computers?

Mac OSX 10.12 or later

Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

Can I watch content on my Android Device?

Yes, you can watch content using Chrome on Android 6.0 or later. 

Can I Chromecast content?

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button () in the bottom right-hand side of the player. 

Can I AirPlay to my AppleTV?

You can AirPlay from most browsers if you have Apple TV by selecting the AirPlay button () in the bottom right-hand side of the player.

What happens if I forget my password?

Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

Why does video playback stall or not play smoothly?

CineSend, the platform we use to host festival content, uses adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is not good or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

Why do I see a black screen if I am watching content with AirPay on my TV?

You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button () in the bottom right-hand side of the player.