Marta Zycinska, MBA

Next week, I will have pleasure to deliver my contribution to the 15th Global Banking Innovation Forum & Expo in Prague. Looking forward meeting all professionals & colleagues from the European digital banking industry and talk about solutions we can effectively bring to market. Out of many things that are going on, this time, I would like to address the point of creating seamless digital user journeys backed by data. It is of a critical importance for any digital service provider to have mastered its product origination journey, there are very, very big money behind making a sourcing funnel conversion mastered. Every use case we develop in our digital bank involves a longer or a shorter digital journey and every journey has friction points, always, often triggered not by technology, but by regulation. Moreover, we need to connect often more digital journeys together to deliver a great user experience, starting at an e-commerce partner and continued at bank. The game is on making a digital journey short, seamless minimizing frictions, w/o any waiting times & interruptions, all in one session, with great UX maximizing conversion and eventual up-sell, minimizing cost. Will be glad to share our experience and exchange about this and other topics that drive the digital banking industry forwards. #digitalbanking #lending #bankinginnovation #userjourneys #funnel #digitalKYC #digitallending

51

Call for CEE disruptors in #Fintech #Startups or #Tech! See and talk to you here! FinTech Hub CEE | Mastercard

6

Great solution to enhance customer transactional banking experience indeed. In my view such kind of solution is a must for any modern bank.

43

3 komentarze

The next step after chat bots is a digital avatar (Banking assistant) using NLP and generative AI.

4

I’m all set for Money20/20 Europe, where investors, innovators and peers gather for endless opportunities.💡💼 Meet us at our booth #1F30 as we uncover the latest trends, tech and a lot more in the realm of payments.💰💱 Meet you there!🤝 ➡️Book a Meeting with us: https://hubs.la/Q02vQcyF0 #Money2020Europe #TerraPay #PaymentRevolution

217

6 komentarzy

A day and a half at this year’s European Economic Congress (Europejski Kongres Gospodarczy) were very intense and well spent! I took part in two interesting panel discussions and met several of our important Clients and business partners. The first debate was focused on the banking sector as the primary source of finance of the Polish economy. We discussed if Polish banks are in a position to finance the key needs, including the energy transformation and development of the defence industry. Given the various financial and regulatory burdens and politically - driven costly interventions, it is far from certain. Poland simply needs a far bigger and well developing banking sector as to grow its economy and catch up with the EU leaders eventually. The second panel discussion had a title „Europe in the global market”. Here we all agreed that that Europe needs a high-level vision and radical actions to compete effectively with the other parts of the world. Many thanks to the top-class moderators and fantastic panel members for the inspiring discussions 🙏🏼! Karolina Hytrek-Prosiecka, Stec Andrzej , Brunon Bartkiewicz, Tadeusz Białek, Elisabetta Falcetti, Stacy Ligas, Szymon Midera, Adam Pers, prof. Marta Postuła, Yaser Faquih, Ph.D. د. ياسر فقيه, Lukasz Dziekonski, Elwira Gross-Gołacka, Yelda Guven, Wiktor Janicki, Tomasz Marciniak, Karolis Žemaitis - 👏🏼👏🏼👏🏼 #SustainableFuture 🍀

273

12 komentarzy

🔍Here’s the latest news in payments that Vixio Regulatory Intelligence covered in the last week: 1️⃣ Latvia, Mastercard Launch Anti-Fraud Campaign The Latvian Financial Industry Association and @Mastercard have launched an #antifraud campaign to combat phone scams, particularly targeting the elderly. Latvia reported 4,195 fraud cases in the first five months of 2024, with phone scams accounting for 2,448. 2️⃣ Singapore Probes Banking Accessibility for Visually Impaired The @Monetary Authority of Singapore (MAS) faced questions about banking services for visually impaired customers. Initiatives include "talking ATMs" and enhanced digital banking apps. MAS received four instances of feedback from 2021 to 2023. 3️⃣New Zealand's Open Banking Consultation New Zealand’s Commerce Commission is consulting on an agreement to enhance the country's #openbanking framework, allowing banks and fintechs to collaborate on API services. Stakeholders can provide feedback until July 15, 2024. 4️⃣ Lithuania Fines Former Majestic Financial Board Member The Bank of Lithuania fined a former Majestic Financial board member €50,000 for anti-money laundering (AML) violations following the firm's license revocation in April. 5️⃣ UK’s Open Banking Standard v4.0 Released Open Banking Limited has published Standard v4.0, aligning with global norms and ensuring security and efficiency. This update followed extensive industry consultation. 6️⃣ Kuwait Launches Instant Payments System The Central Bank of Kuwait has approved WAMD, a new instant payments system, joining more than 70 countries that have deployed #instantpaymentsystems, which can typically deliver payments from sender to receiver in less than 60 seconds. 🔗 Read the full blog here: https://bit.ly/4cCzZA8 #PaymentsIndustry #RegTech #Vixio #Compliance #FraudPrevention #FinancialRegulation #GlobalFinance #Innovation 💸🌐📈

13

With Spring in full swing, we are preparing for this year’s new challenges and opportunities. We have concluded this year's Nest Bank S.A. seaside managers meeting, where we set ambitious goals and held discussions about the future of the banking sector, from AI to sustainable growth.  ESG is more than just an acronym for us. It represents a path to building a more responsible business. How do we use our experience to reach new goals in 2024? This pivotal question drives our decision-making as we plot our course toward fulfilling our ESG objectives. AI and automation are fundamental elements of our strategy. We are using the latest technologies to improve customer service and effectively run our operations. Building on this foundation, the managers' meeting provides us an opportunity to come together and, more importantly, to exchange ideas and actions that yield the best results. #NestBank #AI #FutureBanking 

116

1 komentarz

Efficient #data sharing and seamless access to securities data is crucial for maintaining good communication and transparency in the securities flow. I had an insightful discussion on the topic with State Street Daniel Hickey, UniCredit Katalin Bota, SEB Jesper Linden and Bank Pekao Bartlomiej Brzezinski at The Network Forum annual meeting in Warsaw last week. #DataAsAnAsset #DataStrategy #Securities #SCL_Advisory

74

1 komentarz

💡Exciting insights from #Klarna on the leading European banks in Open Banking! Netherlands emerges on top for several reasons, with a focus on: ➡️ Exceptional user experience ➡️ Clear, intuitive payment processes ➡️ Minimal downtime and swift issue resolution. #OpenBanking #Banking #DataDriven #CustomerExperience

6

📅#SaveTheDate Interested to gain valuable insights into the latest trends in the #payments industry? 💡Ernest Püspök will shed light on these developments during the CARDFORUM conference 2024 in Seč. Czech Republic. 🤝🏻👩🏻‍💼𝐈'𝐦 𝐥𝐨𝐨𝐤𝐢����𝐠 𝐟𝐨𝐫𝐰𝐚𝐫𝐝 𝐭𝐨 𝐦𝐞𝐞𝐭𝐢𝐧𝐠 𝐲𝐨𝐮 𝐚𝐭 𝐨𝐮𝐫 𝐛𝐨𝐨𝐭 to further discuss about trends and developments in the payments industry! Worldline Financial Services

6

As Citi Commercial Bank is looking to support the global expansion of high-growth digital & tech companies in the #Baltics, Piotr Tyminski shared with Delfi Lietuva some insights into the bank’s value proposition and market trends: 🚀 We’re seeing digital, tech & comms companies look at how to effectively scale their businesses. We can support them through industry-aligned coverage of clients, with bankers specialized in specific industries, as well as investing in our digital experience to make banking simpler for clients with complex needs. 🌎 We see clients who bank with 10, 20 or even 30 banks across various geographies, experiencing complexity. Citi Commercial Bank is able to help companies bank across 95 different countries - that is a core part of our proposition. 🤝 The challenges we face as a bank are the same challenges our clients face - that is why it’s important to work together. Collaboration leads to innovation and problem-solving. #Citi will be connecting with the tech & start-up ecosystem in #Lithuania at next week’s flagship LOGIN event, where a terrific line-up of global experts will share perspectives on hot topics such as disruptive technologies, venture capital investing and the impact of AI. Lukas Alijošius, Marcell Molnar, AMCT, Baris Tezcan, Dragos Ciobanu, Libor Čížek, Sarah Mac Rory, Hana Šemíková

37

I had the pleasure of participating in an event organised by FinTech Poland Foundation this morning, which aimed to promote the expansion of Polish Fintechs to Switzerland. It was encouraging to see such strong interest from the local market. Of particular interest to me was the presentation by Karol Stepien of 10Clouds. It is clear that there is a strong desire among companies to implement GenAI in their processes and products. However, many lack the internal expertise, tools, resources and know-how to do so. In an attempt to circumvent these constraints, some companies are likely to revert to their line employees, requesting them to identify the most appropriate process steps to embed ML and GenAI. Shortly after, they realise the inappropriateness of this approach and revert to the beginning, as most of these employees will have very limited understanding of AI solutions, associating them with just ChatGPT, which they may have played with. 10Clouds' offering appears to be an effective response to this challenge. They understand the typical constraints and the financial institutions' need to process client data in a compliant manner. They are able to collaboratively identify the best cases for AI and quickly build solution prototypes that meet all the necessary requirements and enable convincing stakeholders. I keep fingers for them in Switzerland.

44

2 komentarze

Understanding The Dynamic Rise of Eastern Europe's Payment Landscape Several months ago, I attended Money Motion a Payments conference in Croatia, which changed my perspective on the Eastern European payments landscape. Eastern Europe is often misunderstood, with many misconceptions overshadowing its true dynamism and diversity. Contrary to the belief that it is uniformly underdeveloped, countries like Poland, the Czech Republic, and Hungary are experiencing significant economic growth and modernization, particularly in the payments industry. Here are the key takeaways from our in-depth exploration: 1. Digital and Mobile Payments Growth: The region is seeing a rapid shift towards digital and mobile payment solutions. Poland, for instance, has witnessed a 33% increase in mobile payment usage in the past year. 2. B2B Payment Practices: Despite booming business, B2B payment practices remain cautious. 45% of sales are transacted on credit, and payment terms average 40 days from invoicing. Late payments affect 46% of B2B credit sales, influenced by high inflation and economic volatility. 3. Instant Payment Regulation: The upcoming Instant Payment Regulation by the European Commission will mandate real-time execution and settlement of payments across the eurozone, enhancing efficiency and reliability. 4. EU Digital Identity Wallet: The proposed EU Digital Identity Regulation will introduce the EU Digital Identity Wallet (EUDIW), which will facilitate seamless authentication and strong customer authentication (SCA), reducing friction in payment processes and improving security. 5. SEPA Payment Account Access (SPAA) Scheme: This new framework for premium APIs will enhance payment services, providing capabilities like dynamic recurring payments and automated sweeping between accounts. 6. New Late Payment Regulation: The European Commission’s proposed regulation aims to combat late payments in commercial transactions, address inefficiencies and financial strain, and particularly benefit SMEs. The future of the payments industry in Eastern Europe looks promising, with enhanced consumer experiences and a dynamic, innovative market landscape on the horizon. For a detailed exploration of these topics, check out the full article below. P.S. Make sure you follow the PayShield company page for more in-depth articles on compliance, fraud, and global expansion in payments. #EasternEurope #PaymentsIndustry #Fintech #DigitalPayments #EconomicGrowth #RegulatoryCompliance #Innovation

20

4 komentarze

Just attended the European Financial Congress #EKF conference and I couldn't be more excited about the insights gained and the connections made. 🎉 This prestigious event brings together top executives and representatives from the financial sector in Poland to discuss risks and opportunities for the upcoming year. 💼📈 The board members of banks delved into how geopolitics influences macroeconomic conditions and banking sector risk, highlighting the intricate interplay between politics, economic stability, and financial health. 💼💰 Cybersecurity was another key topic, reflecting its increasing importance in our digital world. Threats and best practices were discussed in depth. 🛡️🔒 ESG implementation financing was also on the agenda. Innovative methods and strategies for funding ESG initiatives, an area of growing importance for businesses worldwide were thoroughly explored by the board members. 🌍💼 Lastly, the discussion also covered stimulating the growth of long-term savings and investment, emphasizing the need for strategies benefitting individuals and the broader economy. 💵📈 The conference offered a deep dive into new regulations and technologies that might impact the sector in the near future. I came away with a great deal of information, inspiration, and a broader perspective on the key initiatives being discussed in the sector. 🚀🎯 Beyond absorbing knowledge, I also had the wonderful opportunity to share my knowledge and experience with a group of students during the 'Meet the Leader' session. 🗣️ We discussed payments, innovation, and security. The students asked some amazing questions about my career path and sought recommendations for their own. This exchange was truly insightful and humbling. 🎓🙌 The European Financial Congress conference is more than just a gathering of professionals, it's a platform for knowledge exchange, growth, and inspiration. Looking forward to the next one! 🌐🔜 #EuropeanFinancialCongress #ESG #Finance #Innovation #Leadership #KnowledgeSharing 😊

29

💶 Are banks in Europe ready for instant payments? In this article, Finastra's Amelia Ruiz Heras notes that the upcoming EU instant payments regulation will provide a big opportunity for banks and PSPs to develop new services and revenue streams, while supporting the growth of new embedded payment use cases. However, with aggressive timelines ahead, institutions need to move quickly. In many cases, the only way to meet these timelines and avoid penalties will be by adopting a suitable Payments as a Service offering. https://okt.to/U8KMT6

7

Money20/20 in Amsterdam this week combined serious #FinTech and #Payment topics and some fun, as you can see. Thanks for the great conversations and invitations: CommerzVentures, Finch Capital, Banxware, Speedinvest, Motive Ventures, Stripe, QED Investors, and many more! These are some of the topics I got to talk and learn more about: ▶️ Enhanced #ConsumerExperience with digital interfaces and predictive AI, hyper personalization by using big data for tailored financial services and #CyberSecurity advances in biometrics and blockchain for secure transactions. ▶️ European and global players in #AI, use cases of AI in #FinancialServices, financial inclusion and transaction monitoring, for example by advanced machine learning models detecting suspicious activities and preventing money laundering. ▶️ The future of digital currencies, #crypto and digital wallets and the trend towards a broader adoption and evolving regulatory framework focusing on consumer protection. ▶️ Quantum computing’s impact on FinTech, including a potential revolution in encryption, trading, identification and financial modeling. See you next time at #Money2020EU! #Payments #VentureCapital #PrivateEquity #MergersAndAcquisitions

63

3 komentarze

FATF Recommendation 16 update will have a huge impact in the payments landscape. This response provides a very valuable insight from leading industry members on the proposed enhancements and relevant practices & risks to be taken into account.

16