We are seeking an experienced and motivated Account Manager to join our team. The Account Manager will be responsible for nurturing and maintaining our existing client relationships, driving customer satisfaction, and identifying opportunities for account growth. The successful candidate will have a strong customer-centric approach, excellent communication skills, and a proven track record in account management.
Salary: Negotiable
Responsibilities:
Serve as the primary point of contact for assigned client accounts, building and maintaining strong relationships with key stakeholders
Understand clients' business objectives, challenges, and requirements to propose solutions and strategies that meet their needs
Proactively engage with clients to identify opportunities for account growth and expansion
Collaborate with cross-functional teams (e.g., sales, marketing, product) to ensure client satisfaction and successful delivery of services
Develop and execute account plans and strategies, including regular business reviews and goal setting
Monitor and track key performance indicators (KPIs) to measure account performance and identify areas for improvement
Address client inquiries, concerns, or issues promptly, working closely with internal teams to resolve them effectively
Stay updated on industry trends, market conditions, and competitor activities to provide insights and recommendations to clients
Prepare and deliver presentations, reports, and proposals to articulate the value and benefits of our products/services to clients
Maintain accurate and up-to-date client records, interactions, and activities in the CRM system
Requirements
Requirements:
Bachelor's degree in business, marketing, or a related field
Proven experience in account management, preferably in a B2B environment
Strong interpersonal and communication skills, both written and verbal
Excellent relationship-building and customer service abilities
Results-driven mindset with a focus on exceeding client expectations
Ability to work independently and as part of a team in a dynamic and fast-paced environment
Strong problem-solving and negotiation skills
Proficient in using CRM software and other relevant tools
Knowledge of the industry/sector that the accounts belong to is a plus
Benefits
This position is fully remote
Work hours may vary and will require flexibility to coordinate with team members in different time zones
Antas ng seniority
Mid-Senior level
Uri ng trabaho
Full-time
Function sa trabaho
Sales
Mga Industriya
Primarya at Sekundaryang Edukasyon, Mga Non-profit na Organisasyon
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