Amazon Payee Central is a self-service, online tool designed to help suppliers in their business relations with Amazon. Any payee who works with Amazon operations uses Amazon Payee Central.

The advantages of Amazon Payee Central are:
• Live status of invoices and payments.
• Fast and free online invoice creation tool.
• Straightforward banking information updates.
• Easy user management.
• Simple tools to contact Amazon.

Yes. The primary owner of the account can delegate accesses at a user level. Each user can have different visibility with different accesses to their account. For example, one user updates banking information while another user only has access to submit invoices. Primary owners must verify their contact list regularly to make sure that their contact information is up to date.

Amazon only uses your information for payment and tax reporting purposes. We use your contact information to identify you and contact you with any questions related to your account. We never distribute your contact information to a third party.

Yes. Amazon Payee Central is available in multiple languages, which you can select from the menu at the top of any page.

Amazon Payee Central supports these languages: English, Arabic, Czech, German, Spanish, French, Italian, Japanese, Korean, Polish, Portuguese, Chinese, Turkish, and Dutch.

Contact your Amazon business contact and ask for a new invitation email.

You may be unable to sign in for the following reasons.

• You’re using an incorrect email address. Use the email address where you received the email from amazon-payee-central@amazon.com.
• You may not have completed your email account registration. Select Create your Amazon account and register your account. You may not need to create a new account. If this email address is already associated with Amazon, such as Amazon.com, Kindle, or the app store, we will direct you to the Amazon credentials page. Here you can enter the same password for that account to sign in to Amazon Payee Central.
• If you haven’t logged in for longer than a year, contact your Amazon business contact to ask for reactivation.

If you have multiple email accounts, search for Amazon Payee Central in your email accounts. You would have received an invitation email from amazon-payee-central@amazon.com in one of those accounts. To sign in to Amazon Payee Central, use the email address that the invitation email was sent to.

Next, select the Amazon Payee Central link in the invitation email, which takes you to the Amazon Payee Central sign-in page. Then, enter the email address where you received the invitation.

If this email address is already associated with Amazon, such as Amazon.com, Kindle, or the app store, you will be directed to the Amazon credentials page. Here you can enter the same password for that account to sign in to Amazon Payee Central.

If the email address isn’t associated with Amazon, you will be directed to the Create Account page. Input your name and a password to sign in to Amazon Payee Central.

You can change your existing password using the Forgot your password link on the Amazon Payee Central sign-in page.

To change the password, enter your registered email address, and enter the characters shown in the image. Then, select Continue. You will receive an email from Amazon Password Assistance. To reset your password, follow the instructions in the email. If you don’t see the email, remember to check your junk or spam folders. If you don’t receive the email, contact Amazon Customer Service or your Amazon business contact.

You may need to enter a one-time password (OTP) and then you will be prompted to enter a new password.

For the best experience on Amazon Payee Central, use the current version of Google Chrome or Mozilla Firefox.

We need an activation code to safeguard your account. It’s a one-time requirement when you set up your account on Amazon Payee Central.

Search your email inbox for an invitation email from amazon-payee-central@amazon.com. The activation code is in the invitation email. This code isn’t a password or one-time password.

For security reasons, to access the Users or Accounts tabs, you need to enter a one-time password (OTP).

When you select either the Users tab or the Accounts tab, Amazon Payee Central automatically sends the one-time password (OTP) to the email address associated with your user access. Look for the email in your email inbox, and copy the six-digit password.

Go back to Amazon Payee Central, and paste the six-digit password in the Enter OTP field, then select Verify.

The OTP is only valid for 20 minutes. If you use an OTP issued more than 20 minutes before, Amazon Payee Central won’t give you access.

After five unsuccessful OTP submissions, Amazon Payee Central will lock you out and you will need to contact Amazon to regain access. Contact us by going to the Help Page and selecting Create Case at the bottom of the page.

Yes, we securely store the information you share in our payment system.

You may have a delay in receiving the email with the one-time password (OTP) for the following reasons:

• The email may have gone to the junk or spam folders in your email. Check these folders.
• The email may have been blocked. Contact your IT department or internet service provider, and check if the email was blocked there.
• If you have multiple email addresses, you might be using an incorrect email address. Use the email address to which the invitation was sent through Amazon Payee Central.

If you need more help, contact us by going to the Help Page and selecting Create Case at the bottom of the page.

If your company isn’t registered with Amazon Payee Central, contact your Amazon business contact for an invitation to set up your account.

If your company has an active Amazon Payee Central account and you need access, contact the person at your company who has administrative access. This is usually someone in your Accounts Receivable or Finance department.

If you’re unable to sign in to Amazon Payee Central because you can’t reset your password, contact your Amazon business contact.

Once you’ve been invited to use Amazon Payee Central by your Amazon contact, you will receive an invitation email from amazon-payee-central@amazon.com. If you don’t see the email, check your junk or spam folders.

At Amazon, we’re committed to sustainability and social responsibility - it's good for business, the planet, our customers, and our communities. In alignment with these expectations, we launched a sustainable procurement initiative to manage social and environmental performance in our supply chain. Our assessment vendors are EcoVadis and Avetta.

EcoVadis screenings track activity in four separate areas: Environment, Labor and Human Rights, Ethics, and Sustainable Procurement.

Avetta screenings track commitments to and records on workplace safety. These screenings are only required for vendors who operate on Amazon properties.

For further questions about EcoVadis: procurement-sustainability@amazon.com
For further questions about Avetta: eu-whs-contract-risk@amazon.com

You will receive invitation emails from EcoVadis or Avetta to begin this process and we ask you to respond as soon as possible. Please forward the assessment invites to the person responsible for safety and sustainability in your business.

Avetta screenings are only applicable to vendors who will have a physical presence on Amazon facilities. If you have been contacted for such a screening but will not be physically present on Amazon facilities, please alert your Amazon procurement contact.

For further questions about EcoVadis: procurement-sustainability@amazon.com
For further questions about Avetta: eu-whs-contract-risk@amazon.com

Sustainability and social responsibility scores are an essential part of Amazon’s vendor management. Safety prequalification, onboarding, and onsite management is equally vital. Your participation in these programs is mandatory.

You may be exempt if your entity is a nonprofit or a government-linked organization. If your entity does fall under one of these two categories, please alert your Amazon procurement contact for further guidance.

Your refusal to participate may affect your standing with Amazon.

For further questions about EcoVadis: procurement-sustainability@amazon.com
For further questions about Avetta: eu-whs-contract-risk@amazon.com

Pricing details for EcoVadis: https://ecovadis.com/plans-pricing/
Pricing details for Avetta: emearegistrations@avetta.com or 0808 189 0089

Amazon believes that these collaborative platforms will increase transparency, drive improvement, and streamline the safety prequalification process and sustainability reporting for both you and us. It will also allow you to share your scorecard with other customers, improve future business, and mitigate risks.

EcoVadis questions vary based on several factors including your company size, industry, and location. For instance, under the “Labor and Human Rights” section, you could be asked if you have implemented a number of policies ranging from child labor to general working conditions. Under the “Environment” section, you could be asked if you report on water use or chemical waste.

Avetta questions focus on past safety performance and general questions about your insurance, safety management system, and any other local requirements.

For EcoVadis, Amazon recommends that you provide optional documentation to increase your scores. Scores are weighted against vendors in your industry, and the more transparent you choose to be in your sustainability efforts, the better your standing at Amazon.

The following is a list of documents you could share with EcoVadis to improve your scores.
• Sustainability management procedures
• Sustainability reports
• Social audit reports
• HSE policies
• Code of ethics/conduct
• Employee handbooks
• Certificates (ISO14001, OHSAS18001, among others)
• UNGC communication on progress
• Annual reports with integrated sustainability section

Avetta registration requires a risk assessment, subcontractor usage, ISO certifications, and evidence about your safety management systems and procedures.