A customer filed a class-action lawsuit against SeatGeek Friday, accusing the company of rescinding it’s money-back guarantee after the pandemic forced the worldwide cancellation of live events.
William Trader alleges that the company — which sells tickets to concerts, the theater and sports — modified its ‘buyer guarantee’ that had promised customers a full cash refund if an event is canceled and not rescheduled. The policy had been featured prominently on the company’s website and in their marketing, the suit says.
SeatGeek then quietly and retroactively changed the terms of their ‘buyer guarantee’ to a full refund or “a credit to be used for a future purchase to be determined in SeatGeek’s sole discretion.”
Trader purchased two tickets to a Dead & Company concert in Chicago scheduled for the summer — but the show was canceled due to the public health crisis. The company, the suit says, has refused to return his money.
“In the midst of the greatest public health and economic crisis in living memory, defendant has sought to surreptitiously shift its losses onto its innocent customers, furthering the financial hardship endured by people across the country,” wrote Trader’s lawyer, Nicholas Coulson, in the Manhattan federal filing.
SeatGeek didn’t immediately return a request for comment.