Alicia Halaas

The service value chain of corporate banks consists of many elements that together add up to the aggregated experience of corporate customers. Some service elements are consistently scored as HIGHLY IMPORTANT, while others are scored less important by Corporate customers. Congratulations to Nordea, Danske Bank and SEB for performing best on 3 of the highly important service elements: 1. The Cash Manager is competent in his/her field Best performing bank: Nordea 🏆 2. System up time and recovery time of system failures meet our expectations Best performing bank: SEB 🏆 3. The KYC processes are well coordinated across the banks organization Best performing bank: Danske Bank 🏆 CXFacts is unique, global, and brings new value to both banks and corporate customers. You are more than welcome to contact us to talk about how CXFacts may add value to you. The data used in this post is based on data from 2024 from corporate respondents from more than 10 countries on their banking business with a range of global and Nordic banks. #corporatebanking #corporatetreasury #csat #cx #KYC #performancegaps #bestinclass

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My 6 Simple Tips for Career Success from last weeks "Reach your Human Potential" session for the graduates program Tietoevry. In today's fast-paced world, success isn't just about skills, or reading books it's about mindset. 🏔 Find Purpose, Not Motivation: Motivation can wane, but purpose is a driving force that keeps you moving forward even when times are tough. 📊 Work on Your Imperfections: Self-awareness is key. Identify your weaknesses and actively work on them. 💪 Build Mental Resilience: Challenges are inevitable. Cultivate a resilient mindset to navigate through setbacks and emerge stronger. ⚖ Be Accountable: Own your actions and decisions. 🛣 Avoid Shortcuts: Success built on shortcuts is often short-lived. Embrace the journey. 👩 Be Honest: Integrity is non-negotiable. Honesty fosters trust, credibility, and respect in your professional relationships. Learn more here > https://lnkd.in/dbiutbvR #CareerSuccess #ProfessionalDevelopment #Leadership #CareerAdvice #PurposeDriven #MentalResilience #Integrity #ContinuousImprovement

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Check out our latest Sauna blog post! 😎 💡

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Pricing is one area that is both intriguing and highly rewarding if understood and applied correctly. Valueships and SaaSiest scanned 1700 pricing pages and created a complex report about the State of Nordic SaaS Pricing. From the report, you will learn more about: 👉 Pricing strategies of Nordic B2B SaaS companies 👉 Insights from analyzing 1700 pricing pages that you can use when determining your pricing strategy. 👉 How many plans should you have on your pricing page? 👉 You will gain a detailed analysis of price lists, plans, currencies, add-ons, plan durations, and user-based pricing. 👉 You will deepen your knowledge regarding the industries served by Nordic SaaS companies, their employee count, and potential areas for development. Are you curious about the results? You can download the full version of the report here: https://lnkd.in/dYzcUZW9 Excited to contribute to the report together with a great group of SaaS experts: Thomas Sjöberg, Daniel Nackovski, Taija Engman, Ingrid Bonde Akerlind, Ulrik Lehrskov-Schmidt, Anders Hilmansson, Kristoffer Cedfors, Robin Daniels, Krzysztof Szyszkiewicz, Maciej Wilczyński

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How is Sembo Group harnessing virtual cards for B2B payment transformation?    Fredrik Ekstrand, Head of Business Development and Supplier Relations at Sembo, details how they leverage Outpayce B2B Wallet to streamline supplier payments, like airlines. By employing virtual cards, Sembo not only fortified payment security but also benefited from higher acceptance rates that drove incremental revenue. This strategic approach to payments reflects a broader digital transformation trend within the travel sector. Companies that prioritize secure, efficient, and flexible payment solutions are better positioned to grow without friction. To learn more about our transformative partnership with Sembo, click the link below to access the full case study. https://lnkd.in/gVxsKk4F   #Outpayce #CustomerSuccess #Payments #Innovation #VirtualCards #B2BPayments #TravelTech 

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🪄 How to win customer experience & centricity AND gain more revenue? 😮 Maybe the most important thing (in digital) is: Governance, incentives, and backlog management. Wait, what? 😳 In my previous post I wrote some thoughts about “How to become a truly customer centric company”? It sparked some great discussions with Juuso P. in comments and internally with Matti Liski and Juuli Kiiskinen. I would state that the main challenge is: 👔 Business has top-line objectives for digital channels 🧑🏽‍💻 Yet IT prioritises daily design and development activities… 🚛 …and IT’s priorities are leaning towards efficiency and quality (and refined technicality sometimes) – sorry for slight provocation Outcome: 🌝 Digital channels are developed not business growth first but based on other priorities 🌚 There’s no clear business ownership for digital channels in what comes to revenue and profitability Solution: 👨‍👩‍👧‍👦 Developers, designers, marketers in one team with 1️⃣ shared KPIs, 2️⃣ ownership of channel design and software development backlog, 3️⃣ Optimally P&L responsibility ie., capability to choose investment levels.  ☝🏼 IT governance and dependency management are important! There should be clear reporting and coordination structure regarding that towards IT. Developers can still organisationally locate in IT, just that the above works in one way or another. Columbia Road #verkkokauppa #ecommerce #digitalcommerce

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#SaaSiest2024 day2 - rise and shine! Many great sessions and discussions yesterday about Revenue factories (appeling to a history buff like me), pricing (open top train wagons are useful for anchoring prices), and strategy. The Nordic SaaS community is thriwing! A few community observations: - It is never too early for loud disco music and dancing... - Having a hard time naming your SaaS? Just pick a noun or adjective associated with your offering and just remove one vovel at a time until you have something unique. Inspiration: "Revenue Intelligence"->"Revgence"->"Rvgenz". "Smart marketing campaigns" -> "Smarkerting campaigns" -> ... -> "Smarcin". N.B: domain name available not guaranteed... - Branding woes? You cannot go wrong with bright, colorful, and playful - it should be fun to use your SaaS after all... Thanks everyone for an interesting program and great discussions!

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According to this fresh AI report, the use of AI is largely viewed positively, especially in Finland, but almost half of organisations do not yet use AI at all and only 15% have an AI strategy. 🤖 Finland is a leader in AI in the Nordics, with 61% of Finnish organisations using AI, compared to 52% in Norway, 48% in Denmark and 45% in Sweden. Currently, AI is used in organizations especially to boost productivity and optimize operations: 43% of organizations use AI to automate processes and 42% to improve the quality of products or services. Almost half (49%) of Nordic organisations, especially small companies, do not yet use AI at all. According to the study, the biggest obstacle to adoption is uncertainty or lack of information about the potential applications of artificial intelligence.

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How Agile Are You? June 25 at 11AM - Join our Interactive Webinar 🌟 In cooperation with Agile Business Consortium we will focus (again!) on the importance of having an Agile Culture. Curious how adaptable, flexible and innovative you are? Sign-up today ⬇️ https://lnkd.in/dW9BEbU9 #agileculture #agile #agility

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How Agile Are You? June 25 at 11AM - Join our Interactive Webinar 🌟 In cooperation with Agile Business Consortium we will focus (again!) on the importance of having an Agile Culture. Curious how adaptable, flexible and innovative you are? Sign-up today ⬇️ https://lnkd.in/dW9BEbU9 #agileculture #agile #agility

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To bring effectiveness, quality and productivity of health and social care services to the Finnish wellbeing services counties, Tietoevry launched a #Lifecare partnership model in 2021. Since then, we have closely collaborated with the 8 counties in Finland to support health and social care professionals in their daily work to provide equal services for the residents in the counties. Thanks to the powerful union: the wellbeing services counties of South Karelia, South Ostrobothnia, Kanta-Häme, Central Ostrobothnia, Central Finland, Kymenlaakso, Päijät-Häme and Satakunta in Finland. You do an amazing job by serving about 1.4 million people! Together we care! The Finnish IT magazine Tivi wrote about the joint model. #TietoevryCare #purposefultechnology

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Do you want to boost digital self-service and reduce incoming customer calls? ☎ With Raffle, OiSTER instantly answers customer questions, frees up agents’ time, gains insights on customer needs, and reduces phone queues. Do you want the same results for your business? Book a call with us today! #selfservice #customerexperience #customersupport

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Save the Date

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Customer-led growth has been lately gaining traction as a business strategy that utilises customer insight to fuel business growth. While importance of customer experience has been well-understood for years and more companies have started growth experimentation, this approach combines both seamlessly together. Customer-centricity isn't just a nice-to-have but a concrete way to make business grow by fulfilling what the market and your customer base truly needs. It's a way to grow customer lifetime value, build competitive advantage through superior customer experience and gain resilience with stable revenue in challenging times. It helps you to sell better while being able to innovate products and services that are easier to sell. In the end, every business exists to serve their customers. More thoughts on the topic in this recent Columbia Road's blog post. 🙌

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🌀 Is your business built on a recurring revenue model? They simplify collecting client payments regularly, perfect for subscriptions, memberships, or ongoing service fees. But what exactly are recurring payments? Are they beneficial for businesses? ➡️ Swipe through the carousel to discover recurrent payments and their role in business. Contact APS on LinkedIn DM or via email at sales@aps.money to learn how integrating a payment service provider that understands the need for recurrent payments supercharges your business. #APS #business #finance #subscriptions #payments #ecommerce #payments #settlements

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Midsummer in Sweden and Finland: Cultural Significance for People and Businesses! Midsummer is not just a public holiday but a cultural cornerstone that deeply influences business practices and workplace culture and interaction with colleagues and business partners. Think of it as the Scandinavian way of saying, "Let's hit the pause button and party like it's the summer of 1969!" Celebrated around the summer solstice, Midsummer marks the peak of summer and is all about renewal and joy. Traditional festivities include dancing around the maypole, enjoying lavish feasts, and connecting with nature. It's like a mandatory company retreat, but with more flowers in your hair, nice food, sauna and fewer PowerPoint slides. These activities underscore the values of community, well-being, satisfaction and balance. For businesses, Midsummer offers a much-needed break for employees. Companies that embrace Midsummer often see increased employee satisfaction and morale. After all, happy employees are the best kind of employees! And then there's Germany. While Swedes and Finns are dancing around the maypole and basking in the midnight sun, Germans are gearing up for their own summer fun with precision and efficiency. This year, the UEFA European Championship (EM) adds an extra layer of excitement. Picture beer gardens packed with football fans, BBQs sizzling with bratwurst, and an atmosphere that's "Oktoberfest lite" meets summer relaxation. German employees typically also take shorter summer holidays, rather 2-3 weeks rather than the 4-6 weeks common in Sweden and Finland. Yet, they know how to make every moment count, balancing work with well-deserved fun and showing the world how to efficiently enjoy life. #GladMidsommar #hauskaajuhannusta #NordicLeadershipRocks

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Volue can today announce our financial results for the first quarter of 2024. We are reporting operating revenues of NOK 400 million in the first quarter of 2024, an increase of 18 percent from the first quarter of 2023. SaaS revenues were NOK 126 million in the quarter, an increase of 42 percent compared to the first quarter of 2023. Recurring revenue constituted 71 percent of total revenues and reached NOK 284 million in the quarter, an increase of 27 percent from the first quarter of 2023. On the Q1 results, our CEO, Trond Straume, said: “It remains our aim to facilitate and empower every participant in the energy landscape to play a constructive role in advancing the transition to sustainability. This will support our ambition to be the number one software and software-backed service provider to the European energy system by 2030. The pace at which we have entered 2024 confirms that we are on track.” For more information, including a financial release and video presentation, please visit our website. https://lnkd.in/d95vdJRc

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If you want to stay up on speed on developments in the AI field I strongly recommend following Silo AI. Their "Nordic State of AI" report series, underscores the rapid evolution of AI in Nordic companies, yet highlights that many organizations are still in the early stages of truly harnessing its potential. From a leadership perspective, this presents both an urgent call to action and a profound learning opportunity as there are significant industrial changes ahead. The rapid doubling of AI technologies demands swift action. From my perspective, it's crucial to move from basic AI experiments with individual use of ChatGPT to a strategic roadmap that deeply embeds AI into the core operations, ensuring sustainable competitive advantage mitigating the risk of falling behind if they don't start their AI journey soon. The talent gap and need for AI literacy among non-technical staff are clear. This (again) calls for fostering a culture of continuous learning. By upskilling the workforce and promoting interdisciplinary collaboration, we can better leverage AI and align initiatives with business objectives. Few companies have dedicated C-level AI champions or clear frameworks for assessing AI success. This insight highlights the necessity of defining clear leadership roles and strategic frameworks for AI within organizations. It’s essential to articulate a coherent AI strategy that aligns with the overall business goals and to implement robust metrics for tracking AI project outcomes. From a business psychologist perspective, this report resonates deeply with my work with management teams. The evolving AI landscape demands leaders who can navigate both the technical and human aspects of this transformation. Developing clear leadership roles and strategic frameworks is not just about technological integration; it’s about fostering a culture that embraces change, promotes learning, and drives collaboration. To develop management teams building resilience, adaptability, and strategic foresight, we can ensure they are not only ready for the AI-driven future but are also capable of leading their organizations to new heights of innovation and success. Curious how we can help? Contact me for a chat! #AIleadership #AItransformation #AI #businesspsychologist

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Open Banking is the Open Blue Ocean yet to be fully tapped by European Fintech Startups. How do we really get open banking in people's hands - in their apps, digital shops and service providers? Meet the CEO and Founder of Neonomics - Christoffer Andvig who's steering the company into a provider of its own league. 💪 Chris is a serial entrepreneur with worldwide expertise in finance and the credit industry. He's is a thought leader in #Blockchain and distributed ledger technology (DLT) in banking. Neonomics is charting a path of progress and innovation with several strategic milestones: 👉 By partnering with PERX Folkefinans, Neonomics is revolutionizing peer-to-peer lending with secure, efficient open banking payments. 👉 In collaboration with Worldline, Neonomics is expanding its data aggregation and payment services across the Nordic region and Europe. 👉 The innovative strides at Neonomics were recognized with the Fintech Finance 2022 Open Banking Award. 🗓️ Meet Christoffer Andvig for his keynote presentation and top-notch insights at the #NordicFintechSummit on May 16 in Helsinki, Finland! 🎟️ Tickets and partnerships - link in comments: #OpenBanking #Fintech #DigitalBanking #DigitalPayments #HelsinkiFintech

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