Andy Rangel

Last week, Chayeeta Sarkar had an amazing discussion on the importance of exploring the challenges and opportunities in today's digital landscape - from combating cybercrime to fostering media literacy. Having these conversations is critical now, especially for regions and demographics where media literacy and trust and safety discussions are limited to regulatory requirements. Thank you Social & Media Matters and Pratishtha Arora for the great conversation. #Alorica #trustandsafety #cybercrime #digitalliteracy #medialiteracy

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Seeing is believing. The CX voice language translation webinar with Alorica, Industry & Advisory experts on April 23, 2pm GMT; then re-design cost out of your operating model where language skills are no longer needed or a barrier: https://lnkd.in/e5qzn84e? #cx #ai #alorica

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YOU have the power to transform into your best version in a great workplace. Click this link: https://lnkd.in/g-6PETkk to begin your Concentrix journey Like and follow us on Facebook and Tiktok @ConcentrixPH #GameChangingCareer #ConcentrixPH

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Join the AI Transformation with TMP Direct's chatbots and voice bots Solutions. These intelligent tools enhance the Cx and Customer Journey by providing 24x7 support. Whether it's answering FAQs, providing basic transactions, order status, or guiding customers through your customer process. TMP's AI solutions are not developed in a vacuum or binary Laboratory but are designed to deliver personalized experiences with Live Agents ready to fill in the Cx gaps. TMP's Virtual Agent bot solutions have advanced natural language processing capabilities and seamlessly integrate with your existing Tech Stack, streamlining customer interactions and reducing response times. Although Cx AI Technology is exciting and can perform a lot of cool stuff, it is still about improving the customer journey. It can be a great tool to help keep 24x7 customers loyal and raving brand fanatics or can provide a frustrating experience with one-star reviews. If you have your own AI Technology, TMP Direct are experts in designing great AI customer journeys that optimize your Tech Stack and Cx process. Embrace the future of customer engagement with TMP Direct's AI-powered solutions with over 40 years of optimizing Cx T.A.P.P - Technology, Analytics, People, and Process. Most of your Customers want Cx AI engagements now, so let's have a discussion! #AI #Chatbots #Voicebots #CustomerEngagement #CustomerService #TMPDirect

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Providing player support and community management that doesn't just resolve concerns but also engages players to build excitement about the game is a must have. IGT Solutions delivers both with a focus on keeping players in the game. #playersupport #communityengagement #CXleaders #bettercustomerexperience

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The Thinking Classroom fosters continuous learning and knowledge sharing within organizations. It promotes active participation and collaboration among employees, enhancing individual growth and team cohesion. The approach utilizes various tools and techniques, emphasizing reflection and feedback for continuous improvement and innovation. Implementing The Thinking Classroom empowers employees, cultivates a culture of knowledge sharing, and promotes agility and adaptability. It revolutionizes the way organizations approach learning and development, unlocking the full potential of employees and propelling company goals to new heights, organizations must adopt innovative teaching strategies that promote student engagement and participation. One such strategy is fostering a collaborative learning environment, where students have the opportunity to work together on projects and share their unique perspectives. This not only allows for the exchange of ideas but also encourages critical thinking and problem-solving skills. It is crucial for L&D practitioners to provide meaningful and relevant learning experiences that connect to students' lives outside of the classroom. By relating the curriculum to real-life scenarios and current events, educators can spark students' curiosity and motivate them to actively seek knowledge and understanding.

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Still at hardly 10% of actual potential and opportunities available for Technology & Services export from Pakistan. ZUE and CPCG will continue to play its part to maximise the opportunities for all of us and for Pakistan. #Outsourcing #Offshoring

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Customer experiences (CX) are crucial for business success. They directly influence customer loyalty and growth, making it essential for companies to deliver superior experiences. The recent decline in CX quality across industries underscores the urgent need for businesses to prioritize and improve their CX strategies. #CustomerExperience #BusinessSuccess #CXStrategies

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Elevate your #CustomerService with the power of First Contact Resolution! #FCR is not just a metric; it's the foundation of successful #ContactCenter operations. It's a clear indicator of how well your service team meets customer needs on the very first interaction. 💡 Pro tip: The most impactful tool for improving FCR? Your knowledge base. Want more insights? Discover four additional strategies to enhance your FCR in our must-read ebook, "Measure & Manage Contact Center Performance" shared by Foundever post! #CustomerExperience #Foundever

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I founded DCX with a mission to address two critical issues plaguing the BPO industry: 1. High employee turnover due to transactional or unethical treatment 2. The misconception of BPO as merely a cost-cutting tool rather than a growth driver Our model challenges these norms, focusing on ethical practices and strategic value creation. We're not just changing how BPO operates; we're redefining its role in business growth.   Check out some of the things I talked about at the 2024 Praxis Redemptive Imagination Summit below, or head over to my profile for the full clip.    Thanks for this opportunity to talk about a different kind of BPO, Praxis and Let's Grow!

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Understanding the importance of succession planning is essential for the success of any Singaporean organization. Learn why it matters in this article! 👇 https://lnkd.in/gYMm5Rrv #BusinessTips #BusinessPlanning

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Get ready for #CCWVegas next week! I’m thrilled to connect with industry leaders at #CCWVegas and share how Wave iX by ibex is transforming the Generative CX landscape with our cutting-edge AI Customer Experience Platform. Wave iX supercharges performance  across the Customer Journey. From assisting agents with AI, replacing agents with Automated interactions, to delivering powerful automated Customer Insights, we’re redefining the AI Customer Experience. Want to accelerate your company’s digital transformation with Real Solutions, Now? Let’s chat about how ibex can design a custom CX strategy tailored for your business. See you at #CCWVegas! Let’s make your CX digital transformation vision a reality.

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Thrilled to share our newest blog post on Talentoplus! Dive into the world of offshore outsourcing and discover how to foster trust and collaboration with Filipino talent. Don't miss out on valuable insights for building strong partnerships in today's global marketplace. Read more here: https://lnkd.in/enDa2_48 #OffshoreOutsourcing #Trust #FilipinoTalent #Partnership #BusinessInsights #LinkedInNetworking

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There is practically not a single field today that isn’t looking to be AI-powered and #datalabeling is at the core of their efforts. As AI continues to grow, the need for structured, trustworthy datasets will only increase.   Connect with us today to find out how we can supercharge your #datalabeling outcomes: https://lnkd.in/dyHQ9g5q   #CX #Outsource

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Customer experience (CX) remains crucial in business. While AI and automation are trending, they must be implemented carefully to avoid negative impacts on the customer journey. Excellent service is foundational; AI can enhance but not replace it. Partnering with experienced providers who meet your standards is key to improving CX. Engaging with potential partners and understanding their practices can help ensure a positive customer experience.

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Many behaviors that we display were set in a context that is no longer relevant. We adapt to a circumstance but we forget to unlearn. Why? Because its arduous. Our brain is meant to be efficient and not accurate. It requires less energy to stay the same than to change (read evolve) regularly. It is very important to occasionally interospect and to seek feedback. For what? To check if our response to life still applies to the current state of affairs. If not, we may want make corrections. Constant little corrections is what keeps the cars in lanes, planes on route and horses on tracks. #growthmindset #change #constantchange #behavior #correction #mindset #managingself #emotionalintelligence

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1) Why are you hiring expensive language speakers? 2) Why is your business not growing revenue by supporting millions of consumers who don’t speak the local language? 3) Why does your business have unnecessary multiple real estate office costs around the world? Alorica exclusively provides ‘real-time’ language voice translation - in over 75 languages with over 200 different dialects. This means any agent, can speak any language, from anywhere. Your competition are changing their Operating Models now - to save millions in cost, enhance CX and also enter new markets at pace. If you work in Customer Service or CX, you simply need to see a demo. Seeing is believing - click this demo request link to educate yourself fast: https://lnkd.in/enJGAYNM

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