Product Specialist

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

The Product Specialist represents the voice of the customer and is accountable for ensuring that a technology team delivers value to the business. The Product Specialist is the person responsible for managing both the daily and strategic delivery of the technical solutions throughout TigerConnect, and is the key day-to-day interface between the Product and Engineering teams. A Product Specialist’s key responsibility is to convey the vision of the product to the engineering teams, to prioritize the team’s backlog and to set direction for product releases and sprints.

What You’ll Be Doing: 

• Represents the voice of the customer and is accountable for ensuring that a development team delivers value to the business
• Leads technology/development efforts by describing vision, outlining work in the team backlog, and prioritizing it based on business value. The team itself has the cross- functional skills to do the actual work (analysis, design, develop, test, technical communication, document, etc.)
• Determines which features of a product are most important, when they are developed, etc. using information from stakeholders and the market
• Analyzes and/or creates requirements for improving or replacing manual or legacy systems and procedures to meet user needs and to achieve greater scalability
• Reads and creates specifications such as Use Cases, Story Boards, Cucumber scenarios or any other formal methods to sufficiently describe requirements
• Reads, understands, and creates complex technical documents including logical data models. Uses multiple methodologies appropriately (RUP and Agile) for complex size work efforts and can contribute to the maturity and growth of the company’s software development lifecycle
• Sets objectives and goals, breaks down concepts into manageable achievable steps, and assesses risks and problems
• Provides estimates for large and complex size work efforts increasing accuracy of the estimate as work effort progresses
• Negotiates with team on technical debt and evaluates solutions to meet the need of the business and the market
• Participates in projects as a team member, and/or makes significant contributions to team effectiveness by improving the methodology, tools, and/or internal processes
• Is responsible for accepting user stories and confirming completeness
  
  

What You Bring: 

• Bachelor's degree in Computer Science, Business Administration, or other related field
• 2-5 years of progressive industry experience or business analysis experience, or equivalent combination of education and experience
• Experience in a business, information technology infrastructure or a software development area and experience working with business requirements, root cause analysis, creating software or business modeling
• Proven success with analysis and implementation of medium-to-large scale technology delivery efforts
• Demonstrated ability to discover and describe the current state situation, understand strategic business goals, design and articulate future state, perform gap analysis and make recommendations to business leadership that meet goals and requirements
• Demonstrated ability to understand, translate and communicate technical and complex ideas and situations to a wide variety of audiences including clients, coworkers and management
• Demonstrated competency of various technologies which may include: application development languages and packages, client/server systems, security (firewalls/encryption products), web and application servers, and/or network and telephony infrastructure
• Ability to communicate with architectural abstractions and technical design patterns
• Knowledge of Agile methodology, project and product management best practices
• Demonstrated excellent attention to detail including proven ability to manage multiple projects and priorities in parallel
• Ability to learn new technology concepts quickly
• Ability to think strategically and execute methodically
• Ability to work in a fast-paced environment where continuous innovation is desired
  
  

Perks & Benefits We Offer:

• Our hybrid teams bring together top talent from Mexico, the US, and around the globe
• Work from prime office spaces in the Reforma area of Mexico City
• Enjoy our comprehensive benefits with excellent medical, dental, vision, and life insurance coverage for you and your family
• Our annual wellness programs focus on both mental and physical well-being, with reimbursements, company-wide wellness days, and volunteer opportunities
• Enjoy additional perks and allowances, including a savings fund, monthly teleworking allowance, grocery vouchers and travel insurance
• With our LinkedIn Learning License, you'll have access to self-paced learning opportunities to help you grow and develop
• Enjoy our flexible time off policy with no limit on the number of days off
• Finally, you’ll be part of a team that's truly mission-driven and dedicated to making a difference in the world of healthcare
  
  

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies.

TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.