Nextiva

When you tell your boss you're at the office, but you forget to blur your background... 🌅

Why Nextiva Contact Center? 💫

We had an amazing time connecting with franchisees at the Nothing Bundt Cakes Annual Conference at the Wynn Las Vegas! 🎉 Proud to sponsor the event with our partner TRCA and showcase how Nextiva's communication tools and technology can enhance customer experiences. Thanks to everyone who visited our booth and joined the fun with our scratch-and-win tickets! 🍰🙌

Ready to transform your contact center into a world-class operation? Join us for tomorrow’s masterclass with Edwin Margulies and Tyler Zeman. Discover strategies to optimize your daily operations using real-time dashboards, built-in quality monitoring, over-the-shoulder support, coaching, and more! Register here: ➡️  https://bityl.co/R4nN

BIG NEWS… We're excited to welcome Stephanie Robotham to the Nextiva family as our first chief growth officer! Stephanie brings years of experience in senior marketing roles at Gainsight, Salesforce, Optimizely, and Iterable, as well as a unique perspective from her work as a growth advisor with Goldman Sachs, Eight Roads, and F-Prime Capital. Together with CMO Yaniv Masjedi and CRO Jim Nystrom, this dream team will drive our next phase of industry-defining growth. Stephanie’s customer-first mindset will accelerate the number of businesses that build loyalty through our platform. We can’t wait to see the incredible impact she’ll have on our customers and team.  Welcome to Nextiva, Stephanie!

🔵 Nextiva X Law Offices of Lee Arter 🔵 For three decades, the Law Offices of Lee Arter have prioritized immediate client accessibility. Attorney Eric DeBellis emphasizes, "Effective communication is key to resolving cases." By leveraging Nextiva's powerful solutions, their system starts with an intuitive auto attendant, ensuring callers reach the right team member, regardless of location. Nextiva’s platform also powers their video capabilities for remote depositions, offering unparalleled flexibility and connectivity. 

Unlock the Power of Nextiva Contact Center! Amir Erez, CEO, and Justin Franklin, Director of Communications and Engagement for Cedar Financial, share their insights on how Nextiva Contact Center revolutionizes customer interactions. They highlight seamless omnichannel support, enhanced customer insights, and unparalleled scalability. Nextiva’s AI-driven tools and real-time analytics ensure personalized service, boosting satisfaction and loyalty. With robust security and cost-effective solutions, Nextiva is your partner in delivering exceptional customer experiences. 👉 Discover More: https://lnkd.in/gG_KHPRZ

How mature is your brand’s customer experience? Find out with help from this new report from Gartner: evolve your CX and unlock key strategies to drive continuous improvement. ➡ https://lnkd.in/gtR2xGrE ⬅

🤠 👋🏻 Howdy partner, team Nextiva's counting down the days until the Telarus Partner Summit in Nashville, August 6-8, 2024, where we're a proud Diamond Sponsor. Be sure to stop by booth #1113 to see how our industry-leading CX solutions are changing the game for your customers. Get ready to see first-hand how Nextiva can take your business to new heights. If you have any questions, reach out to Marina Kay. See you in Nashville!

Customer experience is more than call deflection, AI, and omnichannel solutions. Running a successful contact center is all about agent tooling, workforce engagement, and good old-fashioned coaching. Join Edwin Margulies and Tyler Zeman for an exclusive masterclass on July 25th to discover how Nextiva can transform your contact center into one that excels in customer and agent satisfaction. Here’s what you’ll learn: ✅How real-time dashboards provide operational insights and enable timely intervention ✅The impact of built-in quality monitoring and coaching on agent productivity  ✅What real-time over-the-shoulder support does to improve voice and digital transactions  ✅Good old-fashioned coaching techniques to improve agent performance and satisfaction Register here: ➡️ https://bityl.co/R4nN