Hotel Jequitimar Guarujá 5 stars

Customer review rating (ALL Rating) 4.6/5 4,200 reviews

Hotel Jequitimar Guarujá - Image 1
Hotel Jequitimar Guarujá - Image 2
Hotel Jequitimar Guarujá - Image 3
Hotel Jequitimar Guarujá - Image 4
Av Marjori da Silva Prado 1100, Praia de Pernambuco, 11444000 GUARUJA, Brazil

Description

Hotel extras

  • On Saturdays, eat feijoada in the restaurant with a view of Mar Casado Island

  • Bar area with happy hour in a modern and sophisticated environment

  • Car Park with 500 spaces and valet on-site

  • Hotel in Guarujá with pool bar area and view of Pernambuco Beach

  • Large indoor and outdoor convention centre, with 6000m²

Our accommodation(s)

Hotel location

Hotel Jequitimar Guarujá

Av Marjori da Silva Prado 1100, Praia de Pernambuco
11444000 GUARUJA
Brazil

GPS:-23.96895, -46.18655

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

13 

meeting rooms

From 1 to 5,000 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,200 reviews

TripAdvisor Rating  4.5/5  3,090 reviews

Certificate of excellence 2024

excelent stay

Customer review rating 5.0/5

Thiago Families - Confirmed reviews ALL

it was fantastic. Simply the best.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Jequitimar Guarujá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Everything was working very well. It was very good.

Customer review rating 4.5/5

Milton Business - Confirmed reviews ALL

My experience at the Hotel Jequitimar was wonderful! Everything was fantastic!

Dear Milton A., We very much appreciate your comments regarding your stay at the Hotel Jequitimar Guarujá Resort & SPA by Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

good stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

the service was very cordial

Dear Marcelo Z., We very much appreciate your comments regarding your stay at the Hotel Jequitimar Guarujá Resort & SPA by Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Excellent stay

Customer review rating 5.0/5

Daniel Families - Confirmed reviews ALL

Staff is very educated and trained

Dear Daniel Matthey C., We very much appreciate your comments regarding your stay at the Hotel Jequitimar Guarujá Resort & SPA by Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Disappointing and deceiving

Customer review rating 1.5/5

Luis Solo - Confirmed reviews ALL

Where do I start… I was travelling solo and wanted a day or R&R by the beach so I had the front desk manager at the hotel where I stayed in Santos call Hotel Jequitimar in advance the morning of to inquire about day passes and although we were told told the day pass was R$750 vs R$1075 for a room for the day (both options are for use between 10am and 6pm), everything changed when I got to Hotel Jequitimar. After going all the way there from Santos, I was told I had to book the day pass (R$750) at least one day advance. The front desk wouldn’t know how to explain the reason for this and told me I could only book the room for the day which to my surprise ended up being R$1400 instead of R$1100. That’s a very deceiving tactic to upsell to tourists! I decided to give it a try as I was already at the hotel anyway. Upon checking in, no instructions whatsoever were given to me, as hotels always do, as to where is your room (God forbid that you ask how to get to your room to anyone else than front desk), the main restaurant, and what is included in your “all inclusive” booking. Correct, it’s not actually all inclusive and I was going to get charged for coconut water I ordered by the beach that came in the coconut itself and read as “coconut water” on the menu. Besides that, the vast majority of the staff doesn’t speak English which makes for a very confusing and stressful experience. I would have to wait for a long time for someone on the beach to bring me a menu or take an order. Lunch was OK but the snacks mid-afternoon were disgusting to say the least. In the end, I ended up paying for an overpriced room/day pass that didn’t offer me a pleasant or relaxing experience at all. Never again! I plan on letting know all my network of international solo travellers to do go to this property

Dear Mr. V., Good afternoon! It is with great respect that I receive your feedback about your experience in Hotel Jequitimar Guarujá. The feedback from our guests is very important to us, and through your report, we can work punctually in areas that deserve more attention. We have shared your responses and your observations with our teams in order to prevent future occurrences. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I reinforce that situations like these are not part of the Hotel routine. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

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Other web-users rate our hotel

  • 312 reviews 9.1/10 Location
  • 767 reviews 7.8/10 Room
  • 1,604 reviews 8.4/10 Service
  • 12 reviews 1.6/10 WiFi
  • 1,022 reviews 7.3/10 Food
  • 509 reviews 7.4/10 Amenities
  • 324 reviews 7.5/10 Cleanliness
  • 245 reviews 7.9/10 Vibe

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