Resource Analyst

Brief info about Vinted

Vinted Marketplace is the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with millions of registered members spanning 22 markets in Europe and North America. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life.

Vinted Go launched in 2022, with a focus on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go has connected more than 40 carriers and more than 200,000 PUDO points across Europe to support the delivery of millions of parcels per year.

The Vinted Group, composed of Vinted Marketplace and Vinted Go, is headquartered in Vilnius, with workplaces in Germany, Lithuania, France, the United Kingdom, the Netherlands and over 2,000 employees. It is backed by six leading venture capital firms: Accel, Burda Principal Investments, EQT Growth, Insight Partners, Lightspeed Venture Partners, and Sprints Capital.

Information about the position

We are on the lookout for a dedicated Resource Analyst to join our dynamic Workforce Management team. As our new Resource Analyst, you will drive the delivery of service levels and productivity targets across all the skills and markets you support. You will be responsible for conducting comprehensive forecast modelling, planning, real-time resource allocation, and providing stakeholders with recommendations based on insights and data. Ultimately, you will play a crucial role in ensuring our Vinted community gets all the answers they need in time, every time.

But it doesn’t stop there, you will also lead interesting projects on a team and company level including but not limited to process improvement, automation and optimisation, launching new tools and new markets, etc. Are you up for the new challenge?

In this position, you’ll

• Conduct forecast modelling based on historical data, trends, and the company's strategy to identify workforce needs
• Run "what-if" scenarios for staffing to make informed decisions and proactively address any potential gaps
• Continuously generate, create, and maintain accurate data and reporting to inform leadership on resource planning and optimisation
• Analyse data to identify reasons for under/over performance and recommend actionable insights to improve efficiency and effectiveness
• Collaborate with cross-functional teams to produce, communicate, and implement action plans that align with business objectives
• Monitor staffing levels against the scheduled plan to optimise resources and ensure delivery of exceptional targets
• Work closely with Operations, Product, and Member Support teams to translate business requirements into workforce solutions that drive cost efficiencies
• Be the first point of contact for external and internal stakeholders
• Lead and participate in cross-functional projects to support the company's expansion plans, tool improvements, and new metric implementation
  
  

About You

• Proficient in numerical analysis and enjoys working with data to derive insights
• Proficient in Excel/Google Sheets and other BI tools to manipulate and analyse data to inform decision-making is essential
• Previous experience in resource planning or workforce management
• Excellent verbal and written communication skills to effectively communicate insights and recommendations to stakeholders
• Exceptional English language proficiency, both written and spoken, to enable clear and concise communication
• Strong critical thinking, fast decision-making, and problem-solving skills
• Desire to learn and expand knowledge of workload and workforce management to continuously improve the workforce planning process
  
  

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to an office gym
• Mental and emotional health support through the Mindletic app
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at discount prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office
  
  

Working at Vinted

Individual Learning Budget

Vinted will set aside a yearly sum equal to 10-13.2% of your annual salary to be invested in your continuous professional development. You’ll be able to take the initiative to use it for covering relevant learning activities that benefit your role.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 2,283 - € 3,275 gross per month.