As with any software, bugs happen. Should you ever need to report a bug to us, this article has a few tips on how you can help us help you most effectively.
Submitting Bugs
There are a few things you can do that will help us tremendously when responding to your bug tickets.
1. Include a brief description in the subject line.
It’s a little thing, but it helps us spot these tickets in the queue.
2. Include a detailed description of the bug, along with the steps to reproduce it, and what you think should happen.
Here is a good example of a bug report:
I’m logged in as a Jetpack CRM Invoice Manager.
When I got to Manage Invoices there’s no Add New button.
I’m using the Slimline Menu option.
When I log in as Jetpack CRM Full Permissions. I can add a new invoice (the button is there)
My expectation is that the ‘Add New’ button should be there if I’m an Invoice Manager.
Here is a not so great example:
Add New Invoice isn’t working.
Submit a bug report
This form is not for support. If you believe you have found a bug please let us know about it.