Senior Area Manager - DACH

Who We Are

Tomorrow is a multi-service business accelerator for fashion brands. The Group helps brands to develop and achieve sustainable growth through a fully integrated service offering that includes investment, sales and distribution, consultancy and production. Tomorrow is led by CEO Stefano Martinetto and Chief Revenue Officer Giancarlo Simiri, which they acquired in 2011, with a vision to champion and foster entrepreneurial creativity within the fashion industry. The Group now has a carefully curated portfolio of emerging and established talent, across premium and contemporary menswear, womenswear and accessories, each working with one or more of Tomorrow's integrated services. Tomorrows headquarter is in London with offices and showrooms in London, Milan, Paris, New York and Hong Kong. It currently employs 200+ people across three continents.

Who We're Looking For

We're looking for an enthusiastic Senior Area Manager to join our sales team in Milan. This role would be ideal for someone who has gained experience in this role and wants to direct the function while propelling their career forward.

As a Senior Area Manager, you will be responsible for overseeing the sales performance and overall profitability of stores within your designated area. Your role will involve developing and executing strategies to achieve sales targets, providing guidance to brand managers to enhance sales techniques, and ensuring exceptional customer engagement.

You will also be the key point of communication with retail partners to guarantee a seamless wholesale experience and work closely with the brand and customer service teams to effectively manage inventory levels. Upholding the brand's commitment to outstanding customer service is crucial, as is resolving any customer complaints promptly and professionally.

In addition, you will be responsible for scheduling showroom appointments, providing assistance to clients visiting the showroom, and proactively seeking out new accounts to expand the company's network. Budget management and market analysis will also be part of your responsibilities to refine company strategies accordingly.

As a Senior Area Manager, you will oversee the training and development of store staff, ensuring they possess essential product knowledge and excellent customer service skills. Furthermore, maintaining accurate and up-to-date information in the company CRM system, including budgets, projections, appointments, and feedback, is vital to the success of this role.

Overall, this position requires strong leadership, communication, and analytical skills to drive store performance and contribute to the growth and success of the Tomorrow brand.

What Your Day To Day Will Look Like

• Store Performance Management: Assess and analyze the sales performance of each store within your area of responsibility. Develop and execute strategies to meet sales targets and enhance overall profitability. Provide valuable guidance and support to brand managers to improve sales techniques and enhance customer engagement
• Communication: Establish and implement robust communication strategies and build strong relationships with key partners to ensure an exceptional wholesale experience
• Inventory Management: Collaborate closely with the brand and CS teams to effectively manage stock levels in each store. Implement efficient inventory control measures to minimize stock losses and ensure consistent stock availability
• Customer Service Excellence: Uphold the brand's commitment to delivering outstanding customer service across all stores. Address and resolve customer complaints or issues promptly and professionally
• Appointments Booking: Ensure that all showroom appointments are scheduled ahead of time, adhering to the timeline provided by senior management
• Showroom Assistance and Guidance: Serve as the main point of contact for clients visiting the Tomorrow showroom in your area, ensuring a seamless and exceptional experience while working collaboratively with each brand manager
• New Accounts Acquisition: Proactively seek out new accounts to expand the Tomorrow network and present potential opportunities to senior management. Mapping territory and propose different strategies to grow business and presence on market
• Budget Management: Collaborate with brand management to devise seasonal budget strategies for each brand within the Tomorrow portfolio
• Market Analysis and Competition Research: Stay updated on the latest store trends, performance indicators, industry developments, and competitor activities in your region. Provide valuable reports to the senior management team to adapt and refine company strategies accordingly
• Staff Training and Development: Oversee the training and onboarding process for store staff, ensuring they acquire essential product knowledge and exceptional customer service skills
• CRM: The incumbent is responsible for updating and verifying all essential information related to each territory in the company's CRM system. This includes budgets, projections, forecasts, appointments, and feedback
  
  
  

What You Need To Succeed

• Minimum 4-5 years designer/advance contemporary wholesale experience with a passion for sales and building relationships
• Bachelor's Degree in Fashion retail, economics or similar is a plus
• Fluency in Italian, English and German required (minimum B2). Applicants without these characteristics will not be considered
• Good knowledge of Excel and Office package (Access, Power Point,Outlook...)
• Developed buyer relationships
• Detailed reporting skills
• Strong analytical skills
• Experience in international sales is a must
• Well organized, self-motivated, focused on meeting deadlines
• Good team attitude
• Critical thinker and problem-solving skills
  
  
  

What We Offer

Type of contract: Permanent contract in accordance with the CCNL applied in the company (Terziario-Confcommercio).

Salary: to be determined according to the candidate's experience.

Presence of a bonus scheme.

Possibility of Smart Working 1/2 day at week.

Placement in an international, meritocratic, and fast-growing environment.

Start date: as soon as possible.

In accordance with the European General Data Protection Regulation 679/2016 and the new Privacy Code 101/2018 et seq. mm. we inform candidates that their data will be processed for the purposes of selection and eventual inclusion in the Tomorrow Group workforce, where applicable.

The advertisement is intended for both sexes in accordance with Legislative Decree No. 216 of 9 July 2003 / Implementation of Directive 200/78/EC for equal treatment in employment and occupation.