The Sales Assistant is an Ambassador of the Maison, he/she is responsible for the welcoming of clients, manages waiting time and ensures that they are being taken care of in the most efficient manner. He/she also assists the Sales Associates during a sale.
Key Responsibilities
Client Welcoming & Waiting Time Management
Ensures an exceptional client experience at the entrance of the client(s) in the boutique
Seats client(s) when possible and offer drinks, reading, etc.
Informs client(s) about the approximate waiting time and ensures that the first available Sales Associate is taking care of the client(s), etc.
Sales Assistance
Brings and returns pieces for the Sales Associates
Assists discreetly with various tasks during a sale
Coordinates between Sales Associates and Stockist / Cashier / Voituriers
Gift wrapping
Orders taxis
Accompanies the client(s) to the door upon departure
Assists with After Sales duties (bringing pieces, etc.) without handling with payments
Daily Boutique Operations
Respects all brand and boutique policies and procedures
Participates to inventories
Participates to price labeling
Participates to the set up and breakdowns at opening and closing of the boutique
Participates to the implementation of Visual Merchandising guidelines
Ensures that the boutique, windows, counters, etc. are in a perfect condition
PROFILE
We are looking for candidates with previous experience hospitality sector or in luxury Retail; good interpersonal and communication skills are required as well strong attention to detail and customer needs. Team-Player approach and Fluent in English and Italian
Livello di anzianità
Livello medio
Tipo di impiego
A tempo pieno
Funzione lavorativa
Vendite, Business Development e Amministrativo
Settori
Vendita al dettaglio di beni di lusso e gioielli
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