Regional Gourmet Manager

Future of work: Mandate 1 -

Employees will come to the office twice or thrice a week at their base location and work remotely for the remaining days.

Brief About NAT Team

The National Accounts team leads partnerships with the largest restaurant chains in the country. Gourmet function in the NAT team manages partnerships with select premium accounts, identifying their need-state, channelising all inputs, charting out growth plans, and ensuring that exquisite dining experience is brought to the consumer doorstep. Building a mutually beneficial and sustainable partnership with gourmet restaurants is the key objective that Gourmet team drives.

Roles & Responsibilities

• Complete ownership of Gourmet portfolio in City/Region and maintaining a sustainable and mutually profitable growth on business.
• Build a long term strategic partnership with high value accounts, leveraging JBPs to drive market share for Swiggy
• Use data resources available across business metrics and enable account managers build deeper insights for partners on a regular basis
• Manage and own complete the P&L across the portfolio effectively. Understanding of Partner’s P&L and business decisions based on the same is expected.
• Strengthening quality of supply and ensuring that best of the Gourmet restaurants partner with Swiggy.
• Ensure positive movement in restaurant and customer experience metrics
• Align monthly activation on consumer offerings and In App marketing interventions in conjunction with the internal teams.
• Continuously create new growth avenues for restaurants on the platform with deeper engagements.
• Look to partner on Out of App marketing solutions which can propel faster growths for the brand on the platform.
• Ability to resolve partner issues, escalate to right internal stakeholders to resolve all issues/queries effectively.
• Be on top of competitive landscape in terms of partners positioning in the ecosystem
• Manage, train and nurture a team of Account Managers and pave the journey towards model account management
  
  

Desired Candidate

• MBA/PGDM 4-6 years of experience in Business Development, Sales or Account Management.
• A minimum of 1-2 years of Team management experience
• Proven ability of effective internal and external stakeholder management and build positive relationship with industry leaders
• Proficient with MS office suite, data analysis, presentation and strategy building
• A competent decision-maker with the ability to develop, own and build a strategic plan for ensuring the best restaurants partner with us.
• Result oriented, data forward and a problem solving approach towards business.
• Effective communication skills
• Should be a team player, working alongside people from all walks of life
• Identifies builds and uses a wide network of contacts with people at all levels, internally and externally.
  
  

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law"