Network Engineer

The Network Engineer role is to implement and maintain enterprise level networks, to ensure high levels of availability and security of all network services including WAN, LAN, VPN and Wireless services. The Network Engineer also participates in the planning and implementation of policies and procedures to ensure network performance and availability, consistent with the client’s goals, industry best practices, and regulatory requirements.

Basic Functions:

• Operate and troubleshoot network appliances running Cisco IOS, IOS-XE and ASA operation systems
• Implement network solutions (on-premises and cloud) for customers using technologies that meet their needs.
• Implement and maintain WAN connectivity including VPN connectivity redundant uplinks and SD-WAN
• Implement and maintain enterprise LAN networks including VLANs, network segmentation and access lists
• Implement and maintain client VPN access and deploy access to remote workers
• Documentation of network passwords, and management of configuration backups and network subnet and host usage.

Roles & Responsibilities:

• Improve customer service, perception, and satisfaction.
• Ability to work in a team, communicate effectively and set priorities and meet deadlines.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Business awareness: specific knowledge of customers and how IT relates to their business strategy and goals.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses in ConnectWise as they occur.
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
• Responsible for entering time and expenses in ConnectWise as they occur.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
• Good project management skills
• Perform work with confidence and pride, follow through to completion

Required Skills:

• Working technical knowledge of PC and platform operating Network (i.e. Windows, VMware, Citrix)
• Extensive network implementation and support experience including the use of Cisco equipment, applications and management software as well as an in-depth knowledge of networking
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to multi-task, adapt to changes quickly and ensure quick and accurate entry of service request details.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Technical awareness: ability to match resources to technical issues appropriately.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer care.

Education:

• Bachelor's degree in IT/computer science or a related field.
• 3-5 years of experience with routers, switches, firewalls, wireless. Cisco and Palo Alto is a plus.
• 3-5 years of experience with infrastructure. Blade and storage experience is a plus.
• 3-5 years of experience with VMware vSphere and Horizon.
• Linux and Veeam experience is a plus.
• Veeam experience is a plus.
• Professional IT Certifications, such as: Cisco CCENT or CCNA, CompTIA Net+, Juniper JNCIA or JNCIS