Manager - Business Analysis

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™ and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.

To learn more about Zenoti visit: https://www.zenoti.com.

ROLES & RESPONSIBILITIES

• Collaborate with leadership team of Zenoti to help them make data driven decisions through insights derived from thorough analysis of various key metrics
• Prepare comprehensive reports and presentations to communicate strategic recommendations to senior leadership and other stakeholders
• Develop and maintain new reporting system capabilities – which includes creation of dashboards that can help management take quick decisions during business review meetings
• Manage extraction, data cleansing, analysis and ongoing validation of large volumes of historical customer data
• Collaborate with others to provide operational analysis and make performance recommendations that leads to improvements in the order to collection process
• Report and communicate business performance of various internal teams of Zenoti
  
  

SKILLS & EXPERTISE

• Good understanding of SaaS metrics
• Excellent data analysis background, with extensive experience using sales CRM and reporting methodologies
• Good spreadsheet skills, with proven experience managing large data sets
• Excellent communication, presentation, and persuasion skills
• Understanding of complex business and accounting processes; ability to use this knowledge to analyze strategic decisions
• Experience using Salesforce, Zuora or similar CRM and/or Revenue management tools
• Demonstrated internal customer service and stakeholder management skills in a fast-paced environment
• Ability to work as part of a dynamic team while demonstrating flexibility, initiative, and a focus on delivering results
• Good communication skills at all organizational levels
• Willingness to work extended hours during periods of high demand like quarter-close or year-end; may include weekends and holidays
  
  

EDUCATION & EXPERIENCE

• Bachelor's degree with MBA from a reputed business school
• 5+ years of work experience in business operations, corporate strategy or an analyst function.
  
  

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.