Customer Suppoert Executive

Koops Technologies LLP looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Major Key Skill Required

• Good English and Hindi Communication skill
• Good Logical Requirement analytical skill
• Good Microsoft Excel knowledge would be an added advantage.
  
  

Role

• Software Implementation support.
• Configuring software as per Customer's requirement.
• Analyzing Customer tech complaints and forwarding them to the tech department.
  
  

Skills: saas,crm,customer support,communication