Customer Service Manager

Key Responsibilities:

• Account Management:
• Build and maintain strong relationships with Tier 1 clients
• Understand client needs, objectives, and challenges to provide tailored solutions
• Act as the main point of contact for client inquiries and concerns
• Cross-Selling:
• Identify opportunities to cross-sell additional products or services
• Collaborate with the sales team to present compelling cross-sell proposals
• Ensure clients are aware of the full suite of products and services available to them
• Customer Assistance:
• Provide excellent customer support, addressing client queries and issues promptly
• Conduct regular check-ins to ensure clients are maximizing the value of our offerings
• Assist clients in optimizing their use of our products for maximum impact
• Targets Achievement:
• Work towards achieving renewal targets by proactively engaging with clients
• Drive revenue growth through upselling, cross-selling, and identifying new opportunities
• Collaborate with the sales team to meet overall business goals
• Client Retention:
• Develop strategies to enhance client loyalty and reduce churn
• Monitor customer satisfaction and take proactive steps to address concerns
• Implement retention initiatives to ensure long-term client partnerships
  
  
  

Key Competencies:

• Relationship Building
• Sales and Cross-Selling
• Customer Service
• Target-Driven
• Problem Solving
  
  

This role offers an exciting opportunity to be a key player in the growth and success of our Tier 1 accounts. If you are a dynamic individual with a passion for client success and achieving targets, we would love to hear from you.Role Summary:

As a Tier 1 Client Services Specialist your primary responsibility is to nurture and grow our portfolio of key accounts. This involves building strong relationships with clients, understanding their needs, and strategically cross-selling relevant products and services. You'll play a crucial role in ensuring customer satisfaction, driving renewals, and achieving revenue growth targets.

Requirements

• Bachelor's degree in Business, Operations, or a related field
• Proven 3-5 years of experience in account management, preferably in a B2B context
• Strong understanding of recruitment products and services offered
• Excellent communication and interpersonal skills
• Results-oriented with a focus on achieving targets