Analyst - Operations

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Under general supervision, the Analyst III is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use.

Job Summary

• Communicating with the customer/Adjuster to understand their requirement and meeting their needs, serves the customer with empathy; and follows up to ensure that customer needs have been met
• Managing, researching on auto claims, working with highly complex customer/Adjuster communications, concerns, conflicts & issues.
• Communicates empathetically and timely with customers and helps them through their claim process in a fast, fair and easy manner.
• Will be reviewing claims, and doing follow up through calling (Outbound and Inbound calls)
• Retrieving Claim related documents, obtain additional information (if missing)
• Completing all necessary forms, and routes them to the appropriate parties
• Updating the claim information and handling the task
• If offered the role, you will go through training. You will receive ongoing support, mentoring and coaching as you develop in your career.
  
  

Job Qualifications

• Graduate or equivalent experience
• Excellent customer service skills and a passion to help others
• Ability to be a self-starter and work independently
• Excellent time management skills
• Claims background experience a plus
• Strong geographic knowledge of surrounding area
• Auto Technical or claims workflow experience is a plus
• Critical thinking with the ability to make decisions with limited supervision
• Strong organizational skills
• Excellent oral, phone and written communication skills
• Strong team skills are required
• Strong computer, typing and grammar skills
  
  

Primary Skills

Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented

Shift Time

Recruiter Info

Sumit Roy

srozb@allstate.com

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.