Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real-time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com
What you will do
Birdeye has created a specialized role wherein the Account Manager, Reactivation will be responsible for contacting accounts that have cancelled their contracts. Their primary role will be to engage and prospect decision makers to re-open former paying accounts.
**Requirements:**
Hit or exceed your monthly reactivation quota
Minimum 70+ phone calls (8+ conversations) per day to assigned accounts
Execute phone call and email campaigns to reactivate accounts and follow up with leads to move them through the sales funnel. Proven track record of success in outbound sales or business development roles, preferably in a B2B environment.
Excellent communication and interpersonal skills, with the ability to engage and influence decision-makers at all levels.
Results-driven attitude with a focus on meeting and exceeding sales targets.
Proficiency in CRM software and sales productivity tools.
Bachelor's degree is a must
**Responsibilities:**
1. **Sales Outreach:** Initiate contact with decision-makers within target companies to introduce our products/services and understand their needs and pain points.
2. **Consultative Selling:** Conduct thorough needs analysis and present tailored solutions to prospects, highlighting how our offerings can address their specific challenges and deliver value.
3. **Pipeline Management:** Maintain accurate records of all sales activities and opportunities in CRM software, track progress, and follow up consistently to move leads through the sales funnel.
4. **Relationship Building:** Cultivate strong relationships with prospects and key stakeholders through regular communication, providing relevant insights, and offering exceptional customer service.
5. **Negotiation and Closing:** Negotiate terms, pricing, and contracts to secure deals and achieve sales targets, while ensuring customer satisfaction and retention.
6. **Collaboration:** Collaborate closely with cross-functional teams such as marketing, product development, and customer support to align strategies, address customer needs, and drive business growth.
**Benefits:**
- Competitive salary and commission structure.
- Comprehensive health benefits package.
- Opportunities for professional development and career advancement.
- Dynamic and supportive work environment.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales
Industries
Software Development
Referrals increase your chances of interviewing at Birdeye by 2x