Account Manager

Location: Delhi, India

Mode of Work: Remote

Brief Overview of the Job Description:

As an Account Manager - Sales for a SaaS-based fintech company, you will be responsible for managing client relationships, driving sales growth, and ensuring customer satisfaction. You will work closely with clients to understand their needs, provide tailored solutions, and maximize the value they receive from our SaaS products. Your role will involve identifying new sales opportunities, managing the sales pipeline, and collaborating with internal teams to deliver exceptional service.

Key Responsibilities:

• Achieve Sales Targets: Meet and exceed monthly, quarterly, and annual sales quotas.
• Revenue Growth: Drive revenue growth by identifying and closing new business opportunities with existing and new clients.
• Cost Management: Optimize sales processes to reduce costs and increase efficiency.
• Client Relationship Management: Build and maintain strong relationships with clients to understand their needs and ensure their satisfaction with our products.
• Customer Retention: Develop and implement strategies to retain customers and reduce churn.
• Customer Feedback: Collect and analyze customer feedback to improve products and services.
• Sales Pipeline Management: Manage the sales pipeline, including lead generation, qualification, negotiation, and closing deals.
• CRM Management: Maintain accurate and up-to-date records in the Customer Relationship Management (CRM) system.
• Cross-functional Collaboration: Collaborate with marketing, product, and customer support teams to deliver a seamless customer experience.
• Continuous Learning: Stay updated with industry trends, competitor activities, and product knowledge to provide informed solutions to clients.
• Professional Development: Participate in training and development programs to enhance sales skills and product knowledge.
• Mentorship: Mentor and support junior sales team members to foster a culture of learning and growth.

Technologies to be Used:

• Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
• SaaS products and platforms
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Sales enablement tools (e.g., LinkedIn Sales Navigator, ZoomInfo)

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3 to 8 years of experience in sales, account management, or a related role, preferably in a SaaS environment.

Knowledge:

• In-depth understanding of SaaS products and sales processes.
• Knowledge of industry trends and competitive landscape.
• Familiarity with CRM software and sales enablement tools.

Skills:

• Excellent communication and interpersonal skills.
• Strong negotiation and closing skills.
• Ability to manage multiple clients and projects simultaneously.
• Proficient in using sales and CRM software.

Attitude:

• Customer-focused mindset with a commitment to delivering exceptional service.
• Proactive and results-oriented approach.
• Strong problem-solving skills and attention to detail.
• Team player with a collaborative attitude.

Work Environment:

• Fast-paced and dynamic remote work environment.
• Collaborative and supportive team culture.
• Opportunities for career growth and professional development.

Key Performance Indicators:

• Achievement of sales targets and quotas.
• Revenue growth and customer retention rates.
• Customer satisfaction and feedback scores.
• Accuracy and timeliness of CRM data management.

Salary and Benefits:

• Competitive salary with commission based on sales performance.
• Comprehensive benefits package, including health insurance and paid time off.
• Flexible working hours and remote work options.

Company Overview:

Our client is a leading provider of innovative SaaS-based fintech solutions designed to streamline business processes and enhance productivity.Their mission is to empower businesses with cutting-edge technology that drives growth and success. They value integrity, customer satisfaction, and a commitment to excellence.