Moonish Sood

We had a fantastic experience at the UK & Ireland CHRO Executive Summit by Evanta, a Gartner company, held on June 13th, 2024, in London. We were honored to have our esteemed colleague, Sanjay Dutt, SVP & Global Head - HR Centers of Excellence, participate in a boardroom discussion titled "Balancing Risk and Reward — Ethically Optimizing HR Practices in the Age of AI." The insightful discussion, featuring Matthew Monette (Country Lead UK&I, Head of Expansion MENA & Israel, Deel) and Jennie Barker (Chief People Officer, Rightmove), explored how (generative) AI is revolutionizing HR by boosting efficiency, improving decision-making, and enhancing employee engagement. They delved into: ☑️ Understanding various AI concepts and the tangible benefits of integrating AI into people processes, ☑️ Aligning it with regulations, and ☑️ Fostering transparency and trust in AI-driven practices. Curious to know how you can make (generative) AI real for your business. Click to know more or reach out talented team: https://gag.gl/eosPX9

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We had a fantastic experience at the UK & Ireland CHRO Executive Summit by Evanta, a Gartner company, held on June 13th, 2024, in London. We were honored to have our esteemed colleague, Sanjay Dutt, SVP & Global Head - HR Centers of Excellence, participate in a boardroom discussion titled "Balancing Risk and Reward — Ethically Optimizing HR Practices in the Age of AI." The insightful discussion, featuring Matthew Monette (Country Lead UK&I, Head of Expansion MENA & Israel, Deel) and Jennie Barker (Chief People Officer, Rightmove), explored how (generative) AI is revolutionizing HR by boosting efficiency, improving decision-making, and enhancing employee engagement. They delved into: ☑️ Understanding various AI concepts and the tangible benefits of integrating AI into people processes, ☑️ Aligning it with regulations, and ☑️ Fostering transparency and trust in AI-driven practices. Curious to know how you can make (generative) AI real for your business. Click to know more or reach out talented team: https://gag.gl/eosPX9

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At a time when Defenders are fighting Attackers on fronts which are expanding every sec, I look forward to exchange views on End point Security with GenAI adoption #GenAI; #AI,

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I’m thrilled to share EXL's first quarter 2024 results as we kick off the year with strong growth. We've achieved revenue of $436M, up 9% YoY, and adjusted EPS grew to $0.38, an 8.9% increase YoY. This performance is a testament to our effective data and AI-led strategy and our team's exceptional execution. In Analytics, we delivered revenue of $191 million for the quarter, up 5% sequentially and year-over-year as a result of continued strong double-digit growth in healthcare payment integrity and data management. Our digital operations and solutions segment particularly shone, posting a 12% YoY increase, with significant contributions from our insurance and emerging segments. Based on our strong performance in the first quarter, we have raised the lower end of our full-year guidance range for both revenue and EPS, underscoring our commitment to innovation and excellence. Our winning data and AI-led strategy, consistent execution by our talented and dedicated team, and our focus on solving our client’s problems with scalable solutions position us well to deliver industry-leading performance for the remainder of 2024 and beyond. #ThisIsEXL #OneEXL #DriveYourBusinessForward

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We had a fantastic experience at the UK & Ireland CHRO Executive Summit by Evanta, a Gartner company, held on June 13th, 2024, in London. We were honored to have our esteemed colleague, Sanjay Dutt, SVP & Global Head - HR Centers of Excellence, participate in a boardroom discussion titled "Balancing Risk and Reward — Ethically Optimizing HR Practices in the Age of AI." The insightful discussion, featuring Matthew Monette (Country Lead UK&I, Head of Expansion MENA & Israel, Deel) and Jennie Barker (Chief People Officer, Rightmove), explored how (generative) AI is revolutionizing HR by boosting efficiency, improving decision-making, and enhancing employee engagement. They delved into: ☑️ Understanding various AI concepts and the tangible benefits of integrating AI into people processes, ☑️ Aligning it with regulations, and ☑️ Fostering transparency and trust in AI-driven practices. Curious to know how you can make (generative) AI real for your business. Click to know more or reach out talented team: https://gag.gl/eosPX9

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Our GenAI expertise is transforming Customer Experiences. By harnessing the power of AI, we are driving innovation and delivering exceptional value. Let's connect to explore how we can elevate your customer interactions. #CX #Innovation #GenAI #DigitalFirst

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Still relying on paper copies, fax machines, and mailed forms? It's time for a change. EXL's automated communications revolutionize provider experiences. Dive into our use case to learn how EXL's #Data and #Automation solutions can change your world. https://gag.gl/9m3SeO

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Customer experience has become a top priority across organisations, and generative AI is set to revolutionise this area. While some organisations have begun trials with generative AI, the challenge lies in integrating it into their long-term adoption and overcoming unforeseen hurdles. Watch Rahul Arora, SVP and Head of Emerging Business, UK & Europe at EXL, share his insights with CCW- IQPC Europe. Discover a 7-principle strategy guiding organisations on their #GenerativeAI journey and transition to data-driven entities, ultimately revolutionising the customer experience.  Explore the full video here: https://lnkd.in/garKSsaf

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#Customerexperience is the ultimate competitive differentiator. Generative AI presents a ground-breaking opportunity to fundamentally reshape how businesses interact with their customers. While many organizations have experimented with #AI, the true key lies in seamless long-term integration and proactively navigating unforeseen challenges. Join me, as I share a 7-principle framework I presented at the CCW- IQPC Europe. This approach will guide your organization on its #GenerativeAI journey, empowering you to transition into a data-driven entity and ultimately transform your customer experience. Unlocking the 7 Key Principles: - Executive Alignment: Ensure leadership prioritizes AI by elevating it to a boardroom discussion, fostering a unified, top-down approach. - Data-Strategy Management: Develop a comprehensive understanding of your data landscape. This is crucial for successful AI implementation. - Strategic Integration: Embed generative AI into the core of your organizational strategy, treating it as a cornerstone for future growth. - Transformational Mindset Shift: Recognize AI implementation as a fundamental cultural shift, not just a project. Embrace the transformation. - Identifying Use cases: Pinpoint specific areas within your organization where AI can deliver tangible benefits and improve customer interactions. - Iterative Implementation: Embrace a continuous learning approach. Implement AI solutions while simultaneously refining them based on real-world data for optimal results. - Continuous Improvement: Don't wait for perfection. The key is to start your AI journey now and continuously learn and improve on the use cases. My team and I are here to partner with you. Feel free to reach out if you'd like to learn more about how EXL can guide your successful AI implementation and unlock the transformative power of generative AI for your customer experience.

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𝗨𝗻𝗹𝗲𝗮𝘀𝗵 𝘁𝗵𝗲 𝗽𝗼𝘄𝗲𝗿 𝗼𝗳 𝗱𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆 𝗮𝗻𝗱 𝘄𝗮𝘁𝗰𝗵 𝘆𝗼𝘂𝗿 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝘀𝗼𝗮𝗿! In an "Every Voice Matters" ecosystem we hear variety of ideas bringing various flavours on the table. Strong plans aren't created in echo chambers, they're forged in the convergence of ideas. Diversity is not your anchor, it's your sail, propelling your team towards uncharted territories. The most impactful leaders across any industry serve their people and create safe zones where people can freely contribute ideas towards the team and organisation's success. #leadership #management

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Global Capability Centers (GCCs) have become a mainstream strategy for any top business seeking strategic and competitive advantages through access to top talent. At ANSR, we're thrilled about the trajectory of this $50B+ industry and how ANSR is helping to shape it up. This week, we released a pivotal report highlighting key trends for GCCs in 2024. Our report highlights findings from over 100 GCCs, showcasing key trends for 2024, including:   - Increasing focus on integrating "AI Everywhere" into the enterprise via the GCC. 80% of all GCCs are spearheading AI-related initiatives. - Escalating competition for top talent: With India commanding over 50% of the global GCC market, companies are vying for skilled professionals to drive innovation and growth. - Emphasis on emerging tech hubs: Tech centers like Bengaluru and Hyderabad continue to solidify their positions, attracting significant investments and talent. This report is a must-read for understanding the factors driving success for global centers in 2024. I couldn't be more excited about the industry's phenomenal growth and our role as market leaders. Download now to grasp the future of GCCs 📈 https://bit.ly/3Q2xjCh #GCCInsights #Innovation #DigitalTransformation

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Explore how EXL Health's innovative strategies boosted a pharmacy benefit manager's dollar returns by 48.6% year over year. Could we drive your business forward, too? Dig into our case study to discover how we used #AI and #analytics to solve our client’s problem and deliver remarkable results in just three months.

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Customer experience has become a top priority across organisations, and generative AI is set to revolutionise this area. While some organisations have begun trials with generative AI, the challenge lies in integrating it into their long-term adoption and overcoming unforeseen hurdles. Watch Rahul Arora, SVP and Head of Emerging Business, UK & Europe at EXL, share his insights with CCW- IQPC Europe. Discover a 7-principle strategy guiding organisations on their #GenerativeAI journey and transition to data-driven entities, ultimately revolutionising the customer experience.  Explore the full video here: https://lnkd.in/eQzhP73A

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Co-creation using analytics has proven to be a powerful strategy in addressing reverse mortgage attrition and boosting cross-selling efforts. By collaborating with a leading Australian bank, sophisticated predictive models were developed to identify customers at high risk of refinancing with another bank. This approach not only reduced the attrition rate but also enhanced cross-selling opportunities by targeting the right customers with tailored offers. Would you like to know more about the specific strategies used in this collaboration?

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Focus on the customer experience, digitize the process and BOOM - A 40% reduction in wait time with improved security. IGT Solutions is leading the way in digitizing travel. If you know travel, you know. #travelleaders, #digitization, #processefficiency, #CXleaders, #improvingcustomerexperience, #deliveryexcellence, #savingtime

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Considering Generative AI solutions to transform CX? Hear out the guiding principles from our CX expert.

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In the wake of the of the COVID-19 pandemic, organizations on a global scale have found themselves navigating a complex landscape in search of common ground. Leaders are increasingly focused on unraveling the intricacies of employee commitment, reliability, job retention, trust, performance, and a myriad of other factors that have been significantly impacted by recent events. Consequently, organizations are now confronted with a multitude of operational and financial challenges that necessitate innovative solutions. Looking towards the post-COVID-19 era, it is evident that learning and development will play a crucial role in empowering organizations and their leaders to effectively address and reverse these prevailing trends. What measures can an organization take? In this article, Allen Larsen elaborates on the significance of continuous improvement and how the application of six sigma methodology in conjunction with learning and development can establish a solid foundation to facilitate this turnaround. #performanceimprovement #kaizen #sixsigma #learninganddevelopment #training #callcenter #contactcenter #bpo #outsourcing #postcovid #continuousimprovement #outliermanagement #PDCA #CIP #financialimprovement #marginimprovement #attrition #churn

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In today's customer experience landscape, Digital Transformation isn't just a buzzword—it's a game-changer. From AI-powered chatbots to data-driven insights, businesses are harnessing cutting-edge technology to revolutionize customer interactions and raise the bar for service excellence. With tech advancements, businesses can now provide instant support and craft personalized responses at scale: 🛍️ Real-time recommendations based on past purchases and browsing habits. 📰 Dynamically adapted content tailored to specific needs and interests. 💰 Micro-targeted offers delivered precisely at the right moment in the customer’s journey. This deep level of understanding fosters stronger connections and amplifies engagement, making customers feel truly valued and understood. Discover how this digital revolution is shaping a more seamless, personalized, and interconnected customer journey, ushering in an era of unparalleled convenience and satisfaction. Click here to know more - https://bit.ly/3PX03wh #customerexperience #technology #digitaltransformation #tech #genai

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