Paragon is a fast-growing Cyber intelligence company that is rapidly establishing itself as a key player in the industry. We are a young innovative company with a cutting-edge product, based in Tel Aviv.
We are looking for a Help Desk Team Lead to join us. As part of the role, you will be leading the help desk team within the R&D’s infrastructure group. As a Help Desk Team Lead you will work closely with the IT and Security managers within the infrastructure group to ensure best available services and technical support company wide.
Responsibilities:
Lead, grow, mentor, and manage the team.
Planning and execution according to the company roadmap
Maintain, upgrade, install company’s endpoints and provide technical support to users throughout the company
Implementing security policies on endpoints and servers by using the most advanced technology and solutions in the market
Install and enforce the company's security policy to all devices and users.
Design and implement automation processes to increase the team’s efficiency.
Automate and constantly improve the support process.
Work closely with the Security and System & Networking teams.
Requirements
At least 3 years Experience managing a team.
Strong analytical and problem-solving attitude - A "can-do" attitude
Eager to learn and to improve.
Excellent written and verbal communication skills
Proven experience in Help Desk / Tech Support
Ability to work under pressure while maintaining excellent in-person communication
Good understanding of networks and experience with network hardware configuration
Experience working with Linux.1
Experience working with Apple MacBooks
Nice to have skills:
Experience working with Atlassian products.
Experience with Google Gmail and G-Suite
Experience working with VMware vSphere.
Experience working with endpoint security solutions.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Public Safety
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