Join Lusha, where culture isn't just a label—it's our DNA. We're dreamers, innovators, and learners, driven by simplicity, collaboration, and trust. At Lusha, every voice matters, and together, we shape a company we're proud of. Ready to be part of something truly unique? Join us and let's grow better together.
As a Lusha employee, you’ll empower B2B sales professionals globally to unlock lucrative revenue opportunities and drive sustainable growth. With over 1 million users and a database of 200+ million entries, your contributions will directly impact our customers, revolutionizing the way they approach sales and positioning them for long-term success in a competitive marketplace. With 40,000 new signups benefiting from our dynamic platform each month, your role is crucial in continuing to enhance and expand our offerings. You’ll help deliver exceptional value to our growing user community, ensuring they have the best tools at their disposal to succeed in a competitive marketplace.
We’re looking for a talented and dedicated Customer Support Representative to serve as the primary point of contact for our customers and deliver a personalized and informative support experience through having a deep knowledge of our products
Where does this role fit in our vision?
Every role at our company is designed with a clear purpose—to integrate collective efforts into our shared success, functioning as pieces of a collective brain.
How You’ll Shape The Future Of B2B Sales
Serve as the first point of contact for customers' inquiries or technical issues with our products or services via live chat and email.
Resolve basic and complex issues in various product areas, requiring highly customized responses and advanced troubleshooting skills.
Collaborate with Support, CSM, Sales and other departments.
Identify and analyze customer pain points, feature requests or other feedback to share with our Product and Engineering teams.
Constantly improve your knowledge and technical skills with product updates, policy changes, user feedback or any known issues.
Identify and escalate complex technical issues to our Solution Engineers.
Maintain a positive and professional attitude when interacting with customers to ensure a flawless customer experience.
Track and document customer interactions and resolution details.
Help create and maintain our internal and external Knowledge base according to customer needs.
Requirements:
Here’s What We Need From You
1-2 years of experience in technical support or customer service role is a must
SAAS company background is a must
Experience with Jira is a must
Exceptional communication and presentation skills
A star in investigating unexpected technical issues and determining the cause
Ability to effectively prioritize tasks and manage time, even under high-pressure situations
Attention to detail, highly organized.
Proactive mindset
Ability to work under pressure
Customers obsessed with a “can do” approach
A quick learner and adaptable
Willingness to work in a fast-paced environment
Monday- Friday 9:00-18:00**
How will you innovate? How will you learn?
As a growth-stage company constantly evolving, you'll find opportunities to tackle unique projects and initiatives, all while being part of a thriving company that has evolved from its startup roots. You'll play a crucial role in our journey, with plenty of room to grow professionally. And as we move forward, you'll have a stake in our success, sharing in the rewards as we expand and innovate together, continuously learning along the way.
Why Lusha? It’s simple
Established in 2016 by Assaf Eisenstein and Yoni Tserruya, Lusha's dream is to revolutionize the B2B sales landscape. With significant investments totaling $240 million, we've transitioned from our bootstrap origins to unicorn status with a value estimation of $1.5 billion. This journey reflects our unwavering commitment to innovation and excellence as we continuously set new standards in the industry. Trusted by industry giants like Zendesk, Google, and Yotpo, Lusha is the go-to resource for sales intelligence, having started as a profitable bootstrap company and survived solely on profits for 4.5 years. Join us and experience a career journey as distinct and dynamic as you are.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Software Development
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