As the Chargebacks Lead, you will play a major role in managing and optimizing our chargeback processes. You’ll lead a team responsible for handling chargeback management, analyzing trends, and providing insightful reports. Your expertise will contribute to minimizing financial losses, improving operational flow, and optimizing the Payments operations.
Responsibilities
:1. Chargeback Management
:Develop and implement strategies to reduce chargeback rates and recover revenue
.Oversee the end-to-end chargeback process, including dispute resolution, documentation, and communication with chargeback vendors and payment service providers
.Collaborate with cross-functional teams such as Fraud Prevention, Customer Support, and Finance and Technical Support to address chargeback-related issues
.2. Data Analysis and Reporting
:Analyse chargeback trends, identify patterns, and recommend proactive measures
.Create regular reports on chargeback metrics, including win/loss rates, reasons for chargebacks, and financial impact
.Present findings to senior management and propose actionable insights
.3. Process Improvement
:Continuously evaluate existing chargeback processes and identify areas for enhancement
.Work closely with development teams to improve chargeback automation and streamline workflows
.Stay informed about industry best practices and regulatory changes related to chargebacks
.4. Relationship Management
:Collaborate with external partners to resolve complex chargeback cases
.Maintain strong relationships with payment processors and other relevant stakeholders
.
Requiremen
ts:Proven experience in Data positions, with a focus on automati
on.Proficiency in analysis skills such as SQL and Exc
el.Proficiency in programming languages such as Python o
r RExperience in leading a team- advanta
ge.Bachelor’s degree in a relevant field (e.g., Business, Finance, or Economic
s).Strong analytical skills with the ability to interpret data and draw actionable conclusio
ns.Excellent communication skills, both written and verb
al.Familiarity with payment industry regulations and chargeback rules (e.g., Visa, Mastercard, etc
.).
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at Global-e by 2x