We're #hiring a new Software Integrations Engineer in County Dublin. Apply today or share this post with your network.
EdgeTier
Information Technology & Services
Dublin 2, Dublin 3,566 followers
Better Data. Happier Customers. Lower Costs. Add intelligence to your customer contact centre.
About us
EdgeTier deliver high-quality analytics products and services to our clients in the areas of customer service, customer simulation, and analytics services. Customer service is changing. Customer expectations are rising. Faster response times, better service, faster time to resolution are basic expectations bundled with inbound requests. EdgeTier combine domain knowledge with specialist technical skills to deliver high-impact statistical insights, predictive models and data-driven business advice. Arthur is EdgeTier's automated agent assistant which works seamlessly with customer service agents to answer customer queries more efficiently and accurately, yet retaining a personal touch for every customer. Arthur uses cutting edge analytics, machine learning, automation, and artificial intelligence technology to generate personalised and accurate responses to every customer query. Customer contact centres using Arthur are seeing reductions in average handling times of up to 80% for inbound customer queries - get in touch with us now to see how Arthur can revolutionise your contact centre.
- Website
-
http://www.edgetier.com
External link for EdgeTier
- Industry
- Information Technology & Services
- Company size
- 11-50 employees
- Headquarters
- Dublin 2, Dublin
- Type
- Privately Held
- Founded
- 2015
- Specialties
- customer service, analytics, natural language processing, call centre analytics, artificial intelligence, data science, customer experience, and Agent Assistance
Locations
-
Primary
Get directions
5-7 Westland Square
Dublin 2, Dublin D02 XD37, IE
Employees at EdgeTier
Updates
-
We're #hiring a new Software Engineering Manager in Dublin, County Dublin. Apply today or share this post with your network.
-
A new integration for EdgeTier 😎 with Zendesk & Amazon EventBridge.
We've just launched our integration with Zendesk and Amazon EventBridge. EventBridge is an data streaming system allowing us to ingest customer service tickets at enormous scale from Zendesk. EdgeTier are working with some of the largest customer service organisations in the world, processing hundreds of thousands of customer service conversations daily. EventBridge, from Amazon Web Services (AWS) with Zendesk, allows a real-time stream of data, enabling us to surface insights from customer conversations incredibly fast where they matter. We're adding EventBridge to our ever-growing list of platform integrations with which we can go live in a contact centre in a matter of hours. You can learn more about the integration here: https://lnkd.in/es6sTHhr #data #bigdata #zendesk #customerexperience #customerservice #artificialintelligence #scale
-
EdgeTier reposted this
Our users in operations and manager roles spend hours daily poring through calls, email, and chat transcripts to work out what's going on. We've just launched Interaction Summaries in WatchTower here and the feedback has been super! The new wave of AI, "Large language models" (LLMs), can't do everything (yet). However, they are *exceptional* at processing batches of text. Any business process where there's lots of messages / content / text / communications will see the benefits of this technology - customer service is the obvious place, and there's huge enthusiasm (and *perhaps* some hype!). For EdgeTier, we're right in the middle of the LLM wave, in #customerservice, and with massive customer interest. This is the first of multiple data analyst aid tools that we are delivering using LLMs - watch this space! #customerservice #customerexperience #product #largelanguagemodels #ai
-
-
EdgeTier reposted this
Hey everyone, big news! We’ve just been told we made the 2023 EMEA Fast 500 list! 😎 This means we have landed a spot within Deloitte’s EMEA Technology Fast 500 – an objective industry ranking of the 500 fastest-growing tech companies across Europe, the Middle East and Africa. You can read about the 2023 Fast 500 winners here https://lnkd.in/ech--AFU #EMEAFast500 #DeloitteFast50
-
-
We're at Engage Customer in London today! We hosted a roundtable this morning on transforming customer support with AI to unlock insights for the entire business. It has been fantastic connecting with professionals in the customer service space, learning about their challenges, and discovering more about their businesses. Maria Pia Lecaros Vial Colin Fahy Sean O'Sullivan Bart Lehane #CustomerEngage #AI #CustomerSupport #London
-
-
We're off to London next week for Customer Engage, and we're looking forward to it! We'll be hosting a roundtable discussion on how AI can transform customer support into a powerhouse of insights for the entire business. We're passionate about this topic and can't wait to speak about it. You can sign up on the day to attend this session. It's not too late to sign up for the event. More details below - the speaker line up is class! Bart Lehane Colin Fahy Maria Pia Lecaros Vial Sean O'Sullivan https://lnkd.in/eZMz_-Jh
With the Customer Engagement Transformation Conference fast approaching, we’re taking a moment to shine a light on our event partners, who are at the forefront of innovation when it comes to creating memorable customer experiences. Today we’re recognising our sponsor EdgeTier who realised that the true power of AI / machine learning in customer care is not in pushing customers away, but in building software that works for customer care organisations, allowing them to deliver higher-quality and more personalised care that their customers will love, while having unprecedented accessibility to data for all of their decisions. EdgeTier began as a boutique machine learning consultancy company wholly focussed on the customer care industry. We analysed tens of millions of real-life customer queries while working with customer care teams across a diverse range of industries such as travel, insurance, banking, utilities, financial services and energy. To learn more visit > https://bit.ly/4bdWdHX To find out more about the Customer Engagement Transformation Conference > https://bit.ly/3QKcFHH We hope to see you there!
-
-
Hey everyone, big news! We’ve just been told we made the 2023 EMEA Fast 500 list! 😎 This means we have landed a spot within Deloitte’s EMEA Technology Fast 500 – an objective industry ranking of the 500 fastest-growing tech companies across Europe, the Middle East and Africa. You can read about the 2023 Fast 500 winners here https://lnkd.in/ech--AFU #EMEAFast500 #DeloitteFast50
-
-
EdgeTier reposted this
🚀 Exciting Opportunity at EdgeTier: We're Hiring a Head of Sales! 🚀 We are thrilled to announce a new and pivotal role at EdgeTier – Head of Sales. As we continue to innovate and grow, we are on the lookout for a strategic sales leader who can drive our next phase of success. What We’re Looking For: 🔹 Extensive experience in SaaS sales leadership 🔹 Success in scaling Sales teams from Series A to B funding stages 🔹 Strategic thinker with strong analytical skills 🔹 Excellent leadership and team-building capabilities 🔹 Passion for innovation and technology Join us at EdgeTier and be part of a dynamic team revolutionising the industry. If you’re a visionary Sales leader who has navigated the Series A to B journey and ready to make a significant impact, we want to hear from you! Check out the role and apply here: https://lnkd.in/eEmNQTQS #EdgeTier #SalesLeadership #SaaS #Hiring #CareerOpportunity #JoinOurTeam #jobs Feel free to reach out if you have any questions or need more information about this exciting opportunity. Bart Lehane is our hiring manager, and Katie Cormier is leading this recruitment process. Let's build the future together! 🚀
Jobs
https://www.edgetier.com
-
🚀 Exciting Opportunity at EdgeTier: We're Hiring a Head of Sales! 🚀 We are thrilled to announce a new and pivotal role at EdgeTier – Head of Sales. As we continue to innovate and grow, we are on the lookout for a strategic sales leader who can drive our next phase of success. What We’re Looking For: 🔹 Extensive experience in SaaS sales leadership 🔹 Success in scaling Sales teams from Series A to B funding stages 🔹 Strategic thinker with strong analytical skills 🔹 Excellent leadership and team-building capabilities 🔹 Passion for innovation and technology Join us at EdgeTier and be part of a dynamic team revolutionising the industry. If you’re a visionary Sales leader who has navigated the Series A to B journey and ready to make a significant impact, we want to hear from you! Check out the role and apply here: https://lnkd.in/eEmNQTQS #EdgeTier #SalesLeadership #SaaS #Hiring #CareerOpportunity #JoinOurTeam #jobs Feel free to reach out if you have any questions or need more information about this exciting opportunity. Bart Lehane is our hiring manager, and Katie Cormier is leading this recruitment process. Let's build the future together! 🚀
Jobs
https://www.edgetier.com