Customer Experience
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IRS Hits New Milestone Amid Federal CX Priorities
2m read -
Data Interoperability in Clinical Trials Will Help Put Patients First
2m read
IRS CX Efforts Come With a New Acquisition Office
The agency is using Inflation Reduction Act funds to transform the taxpayer experience through digital tools and technology.
![Screenshot of a phone showing IRS refund tool](https://cdn.statically.io/img/govciomediaresearch.imgix.net/wp-content/uploads/2024/07/shutterstock_2175867919.jpg?fit=max&auto=format&cs=adobergb1998&auto=compress)
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Fulcrum Strategy is a 'Community Effort' to Boost DOD Cyber Foundation
The strategy provides four new lines of effort for how the Defense Department will lead cybersecurity efforts.
4m read -
TechNet Cyber: Balancing Speed and Security in Global Defense Operations
DISA’s Brig. Gen. Michael Cornell discusses user engagement in efforts to secure systems amid modernization.
8m watch -
Federal Tech Leads Reflect on What Makes Great CX
Following mandates to improve the customer experience, officials are embracing new workforce development approaches.
3m read -
VA Hits Milestone With 2 Million App Downloads
Officials say interest in the mobile application is an indicator of the tool’s staying power and importance of VA's digital transformation.
5m read
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NCI Precision Medicine Study Hones in on Cancer Remission
Researchers say a non-chemotherapy treatment is causing more cancer patients to experience full remission.
18m listen -
Inside VA’s Lighthouse for App Development
Andrew Fichter discusses how Lighthouse is serving veterans and why it is necessary for modernization of veterans services.
24m listen -
Exploring the Link Between Climate Change and Public Health
Dr. John Balbus, Climate Change and Health Equity Director, HHS
35m listen -
Transparency Around Cyber Attacks Can Prevent Future Ones
Cybersecurity leader Suzanne Spaulding said implementing radical transparency in cybersecurity can benefit federal agencies and national security overall.
21m listen