Shipup

We LOVE what e-tailer Tekla does with their online order delivery estimates 🗓️ The iconic Copenhagen-based homeware e-tailer enhances their post-purchase experience by including delivery speed directly on their product page 👉 a fantastic way to boost conversion with customers reassured about when their parcel will arrive from the get-go. We decided to give them a taste of how they could take their delivery date estimates a step further with our Smart Delivery Estimate (SDE) solution. With SDE, already used by e-tailers including L’OCCITANE Group, online retailers can: 📈 Increase conversion with a clear 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗱𝗮𝘁𝗲 𝗲𝘀𝘁𝗶𝗺𝗮𝘁𝗲, rather than an estimated delivery speed. ⏲️ Include a 𝗰𝗼𝘂𝗻𝘁𝗱𝗼𝘄𝗻 𝘁𝗶𝗺𝗲𝗿 to incite purchase. 🗓️ Provide accurate delivery dates with a 𝗗-𝟮 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗿𝗮𝗻𝗴𝗲 for standard orders. Find out more about SDE 👉 https://lnkd.in/e4vgpTNn Antonia Grill, Louise Ledauphin, Bria Jones, Bruno Bonnet, Asta Bang Ritz

🎉 𝗥𝗲𝗷𝗼𝗶𝗴𝗻𝗲𝘇-𝗻𝗼𝘂𝘀 𝗽𝗼𝘂𝗿 𝘂𝗻 𝘄𝗲𝗯𝗶𝗻𝗮𝗿 𝗲𝘅𝗰𝗹𝘂𝘀𝗶𝗳 𝗹𝗲 𝟭𝟲 𝗷𝘂𝗶𝗹𝗹𝗲𝘁 à 𝟭𝟱𝗵𝟬𝟬 ! 🚀 Envie de transformer votre stratégie eCommerce et de booster votre expérience client ? 🌟 Ne manquez pas notre événement exceptionnel avec Kared | Customer Success 3.0, Chantelle, et Darjeeling Lingerie ! Au programme : • 𝗠𝗮𝗶𝗻𝘁𝗲𝗻𝗶𝗿 𝘂𝗻𝗲 𝗶𝗱𝗲𝗻𝘁𝗶𝘁é 𝗱𝗲 𝗺𝗮𝗿𝗾𝘂𝗲 𝗰𝗼𝗵é𝗿𝗲𝗻𝘁𝗲 𝘁𝗼𝘂𝘁 𝗲𝗻 𝗽𝗲𝗿𝘀𝗼𝗻𝗻𝗮𝗹𝗶𝘀𝗮𝗻𝘁 𝗹𝗲𝘀 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀 𝗮𝘃𝗲𝗰 𝘃𝗼𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 • 𝗟𝗲𝘀 𝘀𝘁𝗿𝗮𝘁é𝗴𝗶𝗲𝘀 à 𝗺𝗲𝘁𝘁𝗿𝗲 𝗲𝗻 𝗽𝗹𝗮𝗰𝗲 𝗽𝗼𝘂𝗿 𝗮𝘂𝗴𝗺𝗲𝗻𝘁𝗲𝗿 𝗹'𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗰𝗹𝗶𝗲𝗻𝘁 • 𝗢𝗽𝘁𝗶𝗺𝗶𝘀𝗲𝗿 𝗹'𝗲𝘅𝗽é𝗿𝗶𝗲𝗻𝗰𝗲 𝗰𝗹𝗶𝗲𝗻𝘁 𝗽𝗼𝘀𝘁-𝗮𝗰𝗵𝗮𝘁 𝗽𝗼𝘂𝗿 𝗺𝗮𝘅𝗶𝗺𝗶𝘀𝗲𝗿 𝗹𝗲 𝗥𝗢𝗜 • 𝗦𝘂𝗶𝘃𝗿𝗲 𝗲𝘁 𝗺𝗲𝘀𝘂𝗿𝗲𝗿 𝗹𝗲𝘀 𝗞𝗣𝗜𝘀 𝗰𝗹é𝘀 𝗽𝗼𝘂𝗿 é𝘃𝗮𝗹𝘂𝗲𝗿 𝗹'𝗲𝗳𝗳𝗶𝗰𝗮𝗰𝗶𝘁é 𝗱𝗲𝘀 𝗲𝗳𝗳𝗼𝗿𝘁𝘀 𝗖𝗥𝗠 Les experts du secteur, Jeoffrey Jouannet de Kared, Ombeline FAURE de Chantelle et Celine Hervouet de Darjeeling, partageront leurs insights et vous offriront de précieux conseils. Et ce n'est pas tout ! Testez vos connaissances avec un 𝗾𝘂𝗶𝘇 interactif et tentez de 𝗿𝗲𝗺𝗽𝗼𝗿𝘁𝗲𝗿 𝘂𝗻 𝗽𝗿𝗶𝘅… 🎁 📅 𝗗𝗮𝘁𝗲 : 𝟭𝟲 𝗷𝘂𝗶𝗹𝗹𝗲𝘁 🕒 𝗛𝗲𝘂𝗿𝗲 : 𝟭𝟱𝗵𝟬𝟬 (𝗵𝗲𝘂𝗿𝗲 𝗳𝗿𝗮𝗻ç𝗮𝗶𝘀𝗲) Inscrivez-vous dès maintenant pour ne pas manquer cette occasion unique de 𝗽𝗿é𝗽𝗮𝗿𝗲𝗿 𝘃𝗼𝘁𝗿𝗲 𝗿𝗲𝗻𝘁𝗿é𝗲 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 ! 🔗 𝗝𝗲 𝗺’𝗶𝗻𝘀𝗰𝗿𝗶𝘀 ! 👉 https://hubs.ly/Q02FcGl70 Vous n’êtes pas disponible ? Pas de souci, inscrivez-vous et recevez l'enregistrement. 😉 #eCommerce #Webinar #CustomerExperience #Shipup

Luxury & premium e-tailers: are you losing your customers after purchase? 💎 JACQUEMUS, Withings & Aspinal of London Limited are harnessing post-purchase– the stage from delivery to returns– as an innovative means to ensure a flawless customer experience throughout the 𝗲𝗻𝘁𝗶𝗿𝗲 customer journey - not just before purchase. Picture this: you invest masses into getting your customers to make a purchase on your e-commerce website. Yet, once customers click that ‘Pay’ button, this immaculate experience is all too often interrupted, with customer communication relayed to impersonal third-party carriers. After purchase, leverage your very own order tracking pages and notifications to include: ✨ Fully branded, immersive visuals, including video and social media 🛍️ Hyperpersonalized product recommendations 🎀 Bespoke product care tips And focusing on post-purchase pays: a 𝟱% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗰𝗮𝗻 𝗹𝗲𝗮𝗱 𝘁𝗼 𝗮 𝟮𝟱-𝟵𝟱% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝗽𝗿𝗼𝗳𝗶𝘁𝘀 (source: Bain & Co). Do you know any luxury or premium retailers that have perfected the post-purchase experience? Comment below ⬇️ #YouNeedPostPurchase #CustomerRetention #LuxuryShopping

👋 We’re excited to welcome Souheila B., our new Product Marketing Manager at Shipup. As a 𝗙𝗼𝘂𝗻𝗱𝗶𝗻𝗴 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗠𝗮𝗻𝗮𝗴𝗲𝗿, Souheila’s job is to add her magic touch to every product she works on, ensuring our solutions perfectly meet market needs and resonate with our customers— from our latest Smart Delivery Estimate (SDE) to our Incidents Dashboard. On why Souheila chose to join Shipup, she explains: “It’s incredibly exciting to work in a sector as 𝗻𝗲𝘄 𝗮𝗻𝗱 𝗳𝗮𝘀𝘁-𝗴𝗿𝗼𝘄𝗶𝗻𝗴 as post-purchase. ...Online retailers are only now starting to 𝘁𝗿𝘂𝗹𝘆 𝗿𝗲𝗮𝗹𝗶𝘇𝗲 𝘁𝗵𝗲 𝗽𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹 of this crucial stage of the customer journey, whether it be from a marketing perspective with product recommendations within delivery emails, or customer support with proactive email updates”. “Shipup is an incredibly interesting, 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 that brings online retailers closer to their customers by offering an unforgettable post-purchase experience. 𝗜 𝗳𝗲𝗲𝗹 𝘁𝗿𝘂𝘀𝘁𝗲𝗱 to carry out my work, all while being given the opportunity to 𝗹𝗲𝗮𝗿𝗻 𝗮𝗻𝗱 𝗴𝗿𝗼𝘄 by working with a variety of intelligent and caring people." Interested in joining Souheila and her team? Apply to our latest 𝗔𝘀𝘀𝗼𝗰𝗶𝗮𝘁𝗲 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 𝗜𝗻𝘁𝗲𝗿𝗻 position in the comments ⬇️

Lorsque vous êtes une marque premium comme Withings, vos clients s'attendent à une expérience premium – surtout après l'achat. Avec Shipup, l’iconique marque HealthTech est capable d'offrir à ses clients une expérience post-achat exceptionnelle, les encourageant à revenir et à explorer toute leur gamme de produits, tout en optimisant l'efficacité du support client. Withings a vu 𝗮𝘂𝗴𝗺𝗲𝗻𝘁𝗲𝗿 𝘀𝗼𝗻 𝗥𝗢𝗜 𝗱𝗲 𝟯𝟱𝟬 % en optimisant le support client grâce aux : ✅ Notifications de commande proactives envoyées automatiquement lorsqu'un problème de livraison survient - par exemple, lorsqu'un colis n'est pas récupéré. 💌 Formulaires de feedback envoyés automatiquement à la livraison, avec des alertes personnalisables. 🚚 Réclamations de transporteurs centralisées dans l'extension Chrome de Shipup, avec des notifications en direct et des outils de ticketing pré-remplis. En augmentant l'efficacité du support client, Withings est capable de concentrer ses efforts là où cela compte le plus, tout en maximisant ses dépenses. Découvrez le témoignage 👉 https://lnkd.in/ePSShnPi

When you’re a premium brand like Withings, customers expect a premium experience – especially after purchase. With Shipup, the iconic HealthTech e-tailer is able to offer their customers an exceptional post-purchase experience, encouraging them to come back and purchase across their entire product range, all while optimizing customer support efficiency. In fact, Withings saw a 𝟯𝟱𝟬% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝗥𝗢𝗜 by optimizing customer support thanks to: ✅ Proactive Shipup order notifications sent automatically when a delivery issue arises - for example, when a parcel is not picked up. 💌 Feedback forms sent automatically upon delivery, featuring customizable alerts. 🚚 Carrier claims centralised in Shipup’s Chrome extension, with live notifications and pre-filled ticketing tools By increasing customer support efficiency, Withings is able to focus their efforts where it matters most, while optimizing expenses. Read the full story 👉 https://lnkd.in/edxdd3mR

Post-purchase is our bread and butter; so we want to hear from you, directly: what is your biggest post-purchase frustration?

eCommerce Peak Season is just 𝟲𝟬 𝗱𝗮𝘆𝘀 away - is your online business prepared? Our data shows that  ¾  of online shoppers consider their 𝗼𝗿𝗱𝗲𝗿 𝗮𝗿𝗿𝗶𝘃𝗶𝗻𝗴 𝗼𝗻 𝘁𝗶𝗺𝗲 as the single most important factor regarding the post-purchase experience. With tools such as Shipup Smart Delivery Estimate (SDE), online retailers from L’OCCITANE Group to Withings will be offering spookily accurate delivery times this fall, as they will be able to: 🏭 Customize warehouse opening/closing days, taking into account Saturdays that are traditionally worked during Peak Season. 🎯 Harness the precision of Google Artificial Intelligence (Vertex AI) to estimate delivery based on different geographical regions. 🗓️ Ensure reliability during this busy period with the option to show D+1 estimates for standard shipments. Find out more 👉 https://lnkd.in/e4vgpTNn #eCommercePeakSeason #WISMO #DeliveryEstimate

👵 Did you know there will be a 𝟵𝟰% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝗮𝗻𝗴𝗿𝘆 𝗴𝗿𝗮𝗻𝗻𝗶𝗲𝘀 taking to their keyboards to complain about their orders this eCommerce Peak Season? OK, perhaps it's not just grannies complaining - but the truth remains... This year, it's essential that online retailers be proactive about their delivery issues, harnessing tools such as Shipup 𝗦𝗺𝗮𝗿𝘁 𝗡𝗼𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 - email alerts that are sent 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗰𝗮𝗹𝗹𝘆 to customers when a parcel is delayed, or is at pickup point. It's a win-win for both retailers and their customers, with: ✅ A reduction in frustrated 'Where Is My Order' (WISMO) queries: 8% in the case of our client Peak Design 💸 Optimized customer support costs resulting from the decrease in these queries. 😊 Increase in customer satisfaction throughout the post-purchase experience Peak Season is closer than you think (only 2 months to go!): get in touch with our experts now to prepare your post-purchase experience. #PeakSeason #WISMO #DeliveryOptimization

Nous sommes ravis d'annoncer notre collaboration avec Forest-Style Group - Soulet 🥳 Le challenge ? En pleine croissance, la boutique en ligne spécialisée dans l'aménagement extérieur avait besoin de:  👁️ Augmenter la visibilité concernant les commandes multi-colis.  📉 Réduire le taux des contact correspondant à la partie logistique.  🗣️ Communiquer sur les incidents colis de manière proactive. La solution :  💌 Des notifications 100% à l’image de la marque avec le statut de chaque colis. 📦 Des alertes envoyées par anticipation concernant les incidents colis. Et pour l’avenir ? 📝 Mise en place de questionnaires feedback.  🚚 Installation de l’option réclamation transporteur.  📈 Mise en place des tableaux analytiques logistique et marketing. Merci encore à Forest-Style Group / Soulet pour leur confiance : nous avons hâte de partager leur succès avec vous !