Vous avez affaire à des apprenants confrontés à des revers techniques. Comment pouvez-vous les garder engagés et motivés ?

When learners encounter technical challenges, providing personalized support and showing empathy are essential. I've assisted several learners who encountered issues while connecting to our In-house LMS platforms. I reached out directly to them, offering customized troubleshooting advice and guiding them through the process. By proactively addressing their concerns and involving IT support when necessary, I not only resolved technical issues promptly but also maintained their motivation to achieve their learning objectives. This approach fosters a supportive learning environment and encourages collaboration among peers, enhancing engagement and cultivating a strong community spirit on the platform.

Lol. Have a chat with them! For the love of all that’s sweet and pure! Why wouldn’t you be able to motivate and engage other humans when the tech fails? What have you been doing with your life that has reduced you to a person reliant on technology to have meaningful interactions with people. Tell a bloody joke, heaven forbid you ask them some questions about their lives. Just be authentically curious and have a sense of humour. Those two things will always engage others. Sigh…

I think the best is to connect with the end user and understand the problems. one of the biggest mistake that all we do at a time is issue understanding. In such situations, try to connect with user instead of connecting over app or email.

When students encounter technical issues, the first crucial step is to comprehensively assess their needs. This involves not only identifying the specific technical problem but also understanding how it impacts their learning experience. By pinpointing the unique challenges each student faces, you can tailor your support to address their specific situation. Whether it's a software glitch or a lack of digital skills, providing targeted assistance helps them overcome these hurdles, preventing frustration from setting in. This approach ensures that students remain engaged and supported, even in the face of technical difficulties.

System improvement's may take a lot of time so as short term solution would be to provide different alternatives or method to complete learnings. This will help learners to continue learning and motivated.

Simplifying technology can be a game-changer for students struggling with technical setbacks. Breaking down complex processes into manageable steps and providing clear, jargon-free instructions is essential. Remember, what seems intuitive to you might not be for someone else. Offering alternative methods or tools that achieve the same educational goals but are less technically demanding can be incredibly helpful. This approach not only reduces stress but also boosts students' confidence in their ability to navigate digital environments. By making technology more accessible, you empower students to focus on their learning rather than being hindered by technical challenges.

I have a personal experience that may help here. I teach graduate students at a public university, and about 25% of my students are first-generation. One of my classes last year was synchronous online, meaning that we met twice a week at the same time. Two of my students usually joined via smartphones, bc they worked and sometimes couldn't get home in time for class. There were tech issues when they joined on their phones. I reached out to them directly and offered my help in troubleshooting issues. I offered help from our IT folks as well. This simple act of caring kept the students in my class and also in the program overall. One will graduate in the fall. Taking the time to reach out to learners really helps them feel like they belong.

At start of my career , I used to work on Troubleshooting Learning technical queries . Over the periods, I realized that guiding user over quick call always helps to troubleshoot the issue. Its helps learner to save the time and at the same time it save your time on SLA.

Providing additional resources to students is a proactive way to support them during technical setbacks. Create a repository of tutorials, FAQs, and guides that address common issues. Encourage students to use these resources as their first line of defense when they encounter a problem. This not only empowers them to troubleshoot independently but also frees up your time to assist with more complex challenges. By equipping students with these tools, you help build their confidence and resilience, enabling them to navigate technical issues more effectively.

Offering additional resources always helps learner to quickly solve the issue. Encourage learner to use self service tools like Chatbot or FAQ's etc. It is recommended that if you are someone who are not able to fix the issue then make sure to redirect user to appropriate experts.

We all learn from each other experiences and that's the best learning Modality in the era of Digital Transformation. Suggest end user to share their learning with peers or in common group so that others also can get benefited.

If you have the knowledge just fine hesitate to get on a call with them to fix the issue and build some interesting conversation till the issue is fixed. The Learners will feel included and not left out alone. Well I ah e faced many people facing tech issues and they just hesitate toto reach out as well.

Staying flexible is key to keeping students engaged during technical difficulties. Be willing to adjust deadlines, provide alternative assignments, or even modify course materials if needed. Your flexibility can ease the pressure on students and help them stay on track with their studies. It's important to remember that the goal is learning, not just ticking boxes, and sometimes that means bending the rules a bit. By accommodating unexpected challenges, you create a supportive learning environment where students can focus on growth and understanding, rather than stressing over logistical issues.

Recently, during an online class, we faced an unexpected technical issue that caused many students to lose their internet connection. In response, I decided to remain calm and promptly informed everyone that we would continue the lesson in a different way. I suggested that while the technical problem was being resolved, students should read an article related to the class topic and jot down their questions and reflections. I also set up an online forum where they could share these notes and interact with each other.