Voici comment vous pouvez maîtriser les compétences de communication clés pour un chef de projet de services informatiques performant.

Active listening is a crucial skill that fosters effective communication and meaningful connections. It requires the listener to fully concentrate, listen with the intent of understanding (not responding), and thoughtfully acknowledge what is being said. In doing so, not only does the speaker feel heard and valued, but it also reduces misunderstandings and conflicts. More importantly, active listening promotes empathy and understanding, a critical component for both personal and professional growth. I will summarize with the old adage from Epictetus, “We have two ears and one mouth so that we can listen twice as much as we speak.”

The importance of clearly articulating your communications at work and in your personal life is essential for maintaining strong relationships. Start by being concise and avoiding unnecessary jargon (no tech speak). Then structure your messages logically, beginning with the main point and following up with supporting details. Next, set the correct tone that is appropriate for the context of your communication. Finally, a Visio diagram or picture is worth a thousand words. Recently, I have found that the use of AI tools helps ensure that the tone and content of my notes are clear and reinforce key points. Remember that these tools are intended to assist and add value with the "human in the loop," not on their own.

Written communication is fundamental in both personal and professional contexts as it provides a record of information. Imagine developing software based solely on spoken requirements—effective written communication is essential for conveying complex ideas clearly and minimizing misunderstandings and errors. In my experience, even the best-written communications can sometimes be misinterpreted. I'm sure you've been on email chains that seem to go in circles. As a general rule, if an email exchange goes back and forth without progress for two replies, I schedule a brief meeting on the third response.

Non-verbal cues contribute significantly to the way that we communicate with one another. As John Pym coined the adage, "Actions speak louder than words." Non-verbal cues include, but are not limited to, body language, facial expressions, eye contact, and tone of voice. Adding complexity to the challenge presented by non-verbal cues is that cultural differences can create an additional layer of difficulty. For example, in the United States, making eye contact and smiling with someone that you are communicating with shows sincerity and friendliness; however, in some parts of the world, these could be interpreted as threats or even hostility. By being aware of your non-verbal cues, you can build stronger connections.

Non-verbal cues play a crucial role in human communication, often conveying more information than words alone. From facial expressions to body language, gestures, tone of voice, and even eye contact, non-verbal cues provide context, emotion, and meaning to our interactions. Understanding and interpreting these cues is essential for effective communication, building relationships, and navigating social situations.