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Apple Expands Diagnostics Tool for Self-Service Repairs to Europe

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Apple today announced that it now offers a diagnostics tool for self-service iPhone, Mac, and Studio Display repairs in Europe. This software lets customers complete the System Configuration process following self-service repairs by placing the device into Diagnostics Mode and following the on-screen prompts, without needing to contact Apple.

Apple-Self-Service-Repair-MacBook.jpeg

Apple says the diagnostics tool is now available in 32 countries in Europe, including the U.K., France, Germany, the Netherlands, and others. The tool, which was previously limited to technicians at Apple Stores and Apple Authorized Service Providers, first became available for self-service repairs in the U.S. last year.

Launched in 2022, the self-service program provides customers with access to genuine Apple parts, tools, and manuals to repair select iPhone, Mac, and Studio Display models, allowing for some do-it-yourself repairs.


Article Link: Apple Expands Diagnostics Tool for Self-Service Repairs to Europe
 
Article Link
https://www.macrumors.com/2024/06/26/apple-diagnostics-self-service-repairs-europe/
Blackstick

Blackstick

macrumors 65816
Aug 11, 2014
1,273
6,159
OH
I was a Mac Genius for 7 years.

And I gotta say, if you don't routinely work on Apple products, you're gonna have a helluva hard time. And I did the job when components were bigger than today. Each product has its little tricks and quirks and "fussiness". Seasoned technicians know these, but a customer working as a "virgin"... has no clue.

What will inevitably happen is that ham-fisted customers will screw up their product, expect Apple to fix their booboo for free, and Apple won't.
 
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SMH4KIDIOT

macrumors regular
Aug 15, 2019
113
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Blackstick said:
I was a Mac Genius for 7 years.

And I gotta say, if you don't routinely work on Apple products, you're gonna have a helluva hard time. And I did the job when components were bigger than today. Each product has its little tricks and quirks and "fussiness". Seasoned technicians know these, but a customer working as a "virgin"... has no clue.

What will inevitably happen is that ham-fisted customers will screw up their product, expect Apple to fix their booboo for free, and Apple won't.
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Things that didn't happen for $400 Alex. People have been self-repairing things for millennia.
 
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GrayFlannel

macrumors 6502
Feb 2, 2024
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Blackstick said:
What will inevitably happen is that ham-fisted customers will screw up their product, expect Apple to fix their booboo for free, and Apple won't.
Click to expand...

Not only am I ham-fisted, I am in the stage 3 part of my life. I will pay a professional for all my repair needs….for all things I own. 😔
 
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svish

macrumors G4
Nov 25, 2017
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Good to see that it is available in another region but not expecting many end consumers to make use of this.
 
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PJL500

macrumors 6502
Nov 27, 2011
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svish said:
Good to see that it is available in another region but not expecting many end consumers to make use of this.
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It's not rocket science... a bit intimidating at first but with sites like Louis Rossmann etc it can be easier... IFF Apple come clean and make ALL parts including chips available. Apple's dragging heels on this.
 
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