magicJack for Business review July 2024: Features, call quality, integrations, and more 

Customers of magicJack for Business get unlimited calling across the United States and Canada, enhanced call forwarding, internet fax support, three-way calling, and more. In this article, we look closely at magicJack for Business’s service plan, available features and add-ons, and the types of companies for whom it would be an ideal fit.

All rates and fees are current as of July 2024 and are subject to change.  

magicJack for Business

Price:	Starting at $15.99 per line per month
Features:	Unlimited calls to numbers within the U.S. and Canada, caller ID and call blocking, voicemail, enhanced call forwarding, and extension dialing
Best add-ons:	Auto attendant, internet faxing, and toll-free numbers
Noteworthy integrations:	None

Pros and Cons

Pros

• Unlimited calls across the U.S. and Canada
• Single plan tier that is competitively priced per line per month
• Can choose a new number or port an existing business phone number
• VoIP phones for sale, starting as low as $54.99

Cons

• Missing some tools like video conferencing and team chat
• Lacks third-party integrations
• The process of signing up for service is slightly delayed if you are only signing up for VoIP service and not buying a phone
• Some exceptions to unlimited calls for Alaska and Northwestern Canada

Who is magicJack for Business good for?

With its single-tier pricing and emphasis on savings, magicJack for Business is good for smaller businesses that prefer a cost-effective VoIP solution. In addition to its relatively low-cost calling to numbers in the U.S. and Canada, it also has low international rates, which will suit businesses that operate internationally. While desk phones aren’t required with magicJack for business, the service can work for companies that need VoIP-capable phones and aim to spend less on hardware. 

Who shouldn’t use magicJack for Business?

As small business-friendly as magicJack for Business can be, its limited features make it a poor fit for midsize to enterprise-level companies. Businesses that wish to operate through an “all-in-one” platform shouldn’t use magicJack for Business as it lacks video meeting support and chat. However, it does offer internet fax as an add-on. MagicJack for Business will also not work for companies that connect their VoIP service with third-party apps. It doesn’t offer any kind of integrations at this time.

MagicJack for Business service plan overview 

There isn’t much confusion or complexity around magicJack for Business as its VoIP features are all included in a single service tier. The plan provides many of the basics for VoIP services, although we would not consider it as scalability-friendly as some competing options. Please read the chart below for better insight into what you should expect when signing up for magicJack for Business. 

MagicJack for Business VoIP Plan 

MagicJack’s business VoIP plan centers around providing professional calling services for small businesses. The service comes with essential call-handling features, such as auto attendant or interactive voice response (IVR), call queuing, forwarding, and transferring, we noted that other features are limited or absent. For instance, while customers can send and receive texts through the mobile app, it’s not available through the desktop version of the service. 

The plan costs $15.99, which is competitively priced. However, there are similarly priced VoIP options that come with a greater range of tools for collaboration and support popular third-party integrations. 

Other services magicJack for Business offers  

• Auto attendant: The auto attendant or IVR system is for managing incoming calls. You can set the system up to guide them to specific departments, employees, or extensions. The service is available for $10 monthly. 

• Virtual fax: For $5 per month, MagicJack for Business lets you send faxes as attachments to any fax number. You can receive faxes as an emailed attachment. 

• Toll-free number: MagicJack toll-free numbers cost $5 per month. While there’s no setup fee, you will be charged between 4 cents and 6 cents per minute for calls based in the U.S. and Canada. 

• International calling: MagicJack for Business supports worldwide calling, although rates will vary by location. 

The magicJack for Business platform and customer support  

The website isn’t too difficult to navigate, but it would be nice to have a search function to locate specific information or support pages more quickly. When signing up for service, you must first share your state and area code. From there, magicJack for Business lets you choose a new number. transfer an existing one or pay for a toll-free number. One caveat is the service expects you to purchase a phone. If you opt not to buy one, you must sign up for the service with the help of a sales assistant. 

We found magicJack’s sales team to be professional and help get through the signup process as quickly as possible. Likewise, the customer service team was knowledgeable and professional. Still, it is unusual that signing up for digital service alone requires extra steps. If you need support, agents are available by phone between 9 a.m. and 6 p.m. Eastern time. You can also access help via chat, email, or sending a website request. Email and website requests are answered within one business day. 

Is magicJack for Business secure? 

MagicJack for Business’s level of security is somewhat simplistic; you can password-protect your accounts, but there isn’t much proactive or reactive protection beyond this. In the event of an account security issue, you can contact support and receive help resetting your password. There are no real guarantees of security and protections beyond this. 

MagicJack for Business user reviews 

We found that magicJack for Business user reviews were mixed, skewing negative. While there were customers satisfied with magicJack’s flexibility, particularly when on the move, there were many who had complaints about loss of service, a dip in call quality, and difficulty working with the support team to properly address these issues. We noted that many of these complaints are fairly recent. 

Compare magicJack for Business alternatives 

magicJack for Business	Grasshopper	Dialpad
Starting pricing	Starting pricing	Starting pricing
$15.99	$18.00	$23.00
Unlimited domestic calling and texting?	Unlimited domestic calling and texting?	Unlimited domestic calling and texting?
Calling, yes. Texting is limited to mobile app only.	Yes	Yes
International calling supported?	International calling supported?	International calling supported?
Yes, for a fee	Yes, for a fee	Yes, for a fee
	Learn more	Learn more
	Read our review of Grasshopper	Read our review  of Dialpad

Learn more: read about the best cheap VoIP services. 

Is magicJack for Business right for you? 

MagicJack for Business is best for small companies new to VoIP that want an uncomplicated service option. It is flexible enough to suit companies that only need its mobile and desktop apps or businesses that intend to pair the software with new VoIP phones. These qualities aside, magicJack for Business probably won’t be a good fit for midsize to large businesses that require a more complex phone system, contact center support, or advanced visual collaboration tools. 

Frequently asked questions