Fortune Sector Leaders: Hotels, Restaurants, and Leisure
Fortune 500
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World’s 25 Best Workplaces
100 Best Large Workplaces for Women
Great Place to Work
100 Best Large Workplaces for Millennials 2024
Employees say:
"The company provides a lot of opportunity for growth, feedback, and personal development. I feel supported by my team and director. I am provided an excellent work-life balance and am able to attend doctors' appointments and family events without hesitation."
Hotel giant Hilton, which rises to the top spot after coming in second in 2023, aspires to reach gender parity in global leadership roles and 25% ethnic diversity in U.S. leadership positions by 2027. Equitable learning and employee training are key internal goals, too: Hilton says it’s committed to creating 5 million learning and career growth opportunities for team members and communities, with a focus on underrepresented groups, by 2030. For Hilton staff, both corporate and franchised, the company’s network of resorts and hotels is a big benefit; employees and their loved ones can enjoy deeply discounted stays at almost any of Hilton’s worldwide properties. The company also chooses a small number of workers each year for its Thrive Sabbatical and Thrive Reset programs, which offer up to $5,000 and a month of PTO to recharge and pursue passions outside the office.
Fortune 100 Best Companies to Work For 2023 Hilton prides itself on making work life great for all its employees, with the goal of building “a fully human experience at work.” The hospitality company has focused its employee experience around improving wellness, professional growth, purpose, and inclusion—committing itself to global gender parity and 25% ethnic diversity in corporate leadership by 2027. A key priority has been supporting the mental health of its employees: In the past year, Hilton started offering free counseling to staff and access to an internal hub with a variety of mental health resources meant for engaging in and normalizing mental health conversations. With “Hilton Flex,” team members get more flexibility over when they work, which department they work in, and even how often they’re paid, a program that Hilton reports has helped improve retention.
100 Best Large Workplaces for Women 2023 Employees say:
"The company goes above and beyond to recognize and celebrate team members, and I have never experienced anything like it at any other workplace. I can confidently share my ideas, and they are taken seriously, even as an hourly employee. I have learned so much about sales, revenue, front office, food and beverage, and operations in my four years here, and I worked in four other hotels that never provided nearly as much learning experience as I've received here. My boss is the most encouraging, supportive, and understanding boss that I have ever worked for."
100 Best Large Workplaces for Millennials 2023 Employees say:
"Hilton has the most welcoming and caring culture I have ever experienced. My direct manager and the leadership seem to really care about me as a person—they don't just check in on my work, but about things happening in my life. Recently, when I was moving, my leader sent me a text on moving day saying, 'Good luck with the move.' These simple gestures go a long way, and I pass it down to my team, too. I feel psychologically safe coming to work and in taking calculated risks. I am extremely proud to work for Hilton and genuinely hope to have a bright career here."
Fortune 100 Best Companies to Work For 2022 Despite an uneasy time in the travel industry, Hilton pressed ahead with its commitment to building a more inclusive workforce, including requirements that managers interview a diverse slate of candidates when hiring externally. Hilton offers a wide range of “special and unique” benefits according to employees. From day one, they can take advantage of at least 100 discounted room nights per year at Hilton-branded properties. The hotel giant has also expanded remote work options during the pandemic. And through Thrive at Hilton, employees can access a dedicated counselor in the U.S. Most important, workers feel heard: “Leadership is very open and willing to have difficult conversations around mental well-being and our political climate through initiatives like Courageous Conversations,” said one employee.
100 Best Large Workplaces for Women 2022 Employees say:
“I believe the biggest driving factor of our awesome work environment is that everyone is truly embraced for who they are, the season of life they are in, and what their goals are. I am a mom of two young kids, and my co-workers have become basically aunts and uncles to my kids - always asking about how they're doing, any fun milestones, randomly buying them a toy because "it reminded them of my baby". It really removes the "mom guilt" aspect of being a working mom when I know that the people I work with value my life outside of work too, and allow me time and space to be both a professional and a mom.”
100 Best Large Workplaces for Millennials 2022 Employees say:
“Everything about Hilton is unique and unusual compared to the 'average organization.' One of my favorite things: they celebrate our differences. It's okay to be shy, it's okay to be outgoing, it's okay to be serious, it's okay to be funny. They celebrate and appreciate that each of us have our own unique personality and those differences don't make us 'bad' or 'outcasts.' I love it here. Also, whenever I have asked to learn something new and get more responsibilities, I have always been encouraged and supported by management”
Fortune 100 Best Companies to Work For 2021 Hospitality chain Hilton was among the hardest hit in the earliest days of the pandemic, as travel ground to a halt. The company furloughed about 45,000 members of its workforce and laid off 20% of its corporate staff. But through those tough decisions, the company treated its workers with “dignity and compassion,” says one employee, by connecting former Hilton staff to short-term jobs new to the pandemic economy and by extending hotel rewards benefits like the Hilton Honors program and eligibility for the chain’s team member travel program beyond the date when a departing worker would usually lose them. “Each decision was made to do the best the company could to help people in crisis,” the employee says.
100 Best Large Workplaces for Women 2021 Employees say:
“Hilton creates a true sense of belonging and is focused on Team Members first. I love that Hilton cares about making an impact in our communities and globally when it comes to sustainability.”
100 Best Large Workplaces for Millennials 2021 Employees say:
“For over a decade now, I can say Hilton has invested in me as an individual, and in my career. While I may not agree with all the decisions made, I've had an opportunity to voice my opinion, which is what makes this such a great place to work.”
100 Best Large Workplaces for Women 2020 Employees say:
“The culture of Hilton truly has a family atmosphere. I feel that Hilton genuinely cares for their team members and is modeled on all levels of management; from the Executive team to the property level.”
100 Best Large Workplaces for Millennials 2020 Employees say:
"Working for the Hilton makes you feel that you are part of a family. There are lots of opportunity for growth, our hard work is appreciated, and it feels good knowing that our guests are happy with their experience during their stay!"
100 Best Large Workplaces for Women 2019 A mid-level manager says:
"I've been given multiple opportunities and career paths, which has allowed me to build a significant amount of institutional knowledge and experience. I've been afforded the opportunity to learn, grow, advance, and show what I can do."
“The care that is given to the employees, the flexibility that we have to take care of our personal issues, the fairness and the all the benefits the we have, and the endless opportunities for growth to all of us make working at Hilton great.”
100 Best Large Workplaces for Women 2018 Employees say:
"This company truly makes you feel as if you are not just a number but an individual. My career aspirations and professional growth is acknowledged and steps are taken to fulfill them."
100 Best Large Workplaces for Millennials 2018 Employees say:
"It is a culture that is shared with everyone from day one and is believed in by our executives, global heads, up's, directors and down. Teamwork is one of our values and I really feel it."
"Hilton is a very diverse and inclusive company with broad opportunities to travel and grow personally and professionally. The career ladder here looks like the elevator from Willy Wonka with up, down, diagonal and sideways movements encouraged to put employees in a place to be both successful and happy. Furthermore, the company thinks beyond job responsibilities and traditional compensation to provide benefits that set employees up for success in their personal lives (great healthcare, travel and PTO benefits). I know that when I feel taken care of personally, I perform better professionally, and I feel that Hilton understands and delivers on that. Most of all, I know they aren't sitting back on what they have provided so far. They are always re-evaluating as a company and giving managers the power to improve both the professional and personal lives of the employees."
100 Best Large Workplaces for Women 2017 Employees say: "My boss knows my abilities and thinks of me for new projects, which have allowed me to grow. She knows I wouldn't be the type to volunteer in front of an audience, so there isn't any pressure to do that."
"I feel that my work here is appreciated; I am often told how great of a job I am doing by management. As I learned more, they were applauding me for it. The fact that you're exposed to such a diverse crowd of people because people travel from all over the world is amazing. It has showed me that there are so many opportunities and has really opened my eyes to how I can start to build a career here. I am also so shocked and appreciative of all of the benefits an employee gets from this company. Hilton is a great company and I see myself staying with them for years to come." Read the .
"I appreciate the opportunities provided to me to increase my skillset and broaden my hospitality knowledge. I have been included in many trainings and mentor programs and appreciate the investment that the company makes in me."
"I am given so many tools to continue my growth—CSP, Lobster Inc., Hilton University. I can never be bored!"
100 Best Large Workplaces for Millennials 2016 According to one millennial employee, "Hilton is a family that welcomes you with open arms. If you believe in its values and they align with yours, it feels like it was a relationship meant to be. If one wants to move forward and its willing to put in the work and be part of the team it feels as if the possibilities are endless. I hope this that I believe in my heart will be true for me and my peers as we grow in and with the company(family). And the travel perks are great!"
"Management they are the foundation of every employee they call the shots and make me feel value to be a worker for this company! I love my job position. I also love the benefits they offer 401k is wonderful to have a such a young age," says another millennial.
Date info provided (companies may opt to keep some data confidential):Aug. 3, 2023
World's Best list history:2 on 2022 list
Industry:Hospitality
Employees (worldwide):169,890
Headquarters:McLean, Virginia, United States
Countries where the company was recognized on a GPTW national list:Argentina, Australia, Austria, Bahrain, Brazil, Colombia, Cyprus, Dominican Republic, France, Germany, Greater China, India, Indonesia, Ireland, Italy, Kuwait, Mexico, The Netherlands, Nigeria, Oman, Peru, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Spain, Sri Lanka, Switzerland, Türkiye, United Arab Emirates, United Kingdom, United States, Uruguay
Web address:https://www.hilton.com/corporate
Sector:Media and Entertainment
Industry:Hotels, Casinos, and Resorts
Current All-Star Rank:-
Previous All-Star Rank:-
Industry Rank:3
Previous Industry Rank:2
Overall Score:6.94
Innovation:3
People Management:2
Use of Corporate Assets:3
Social Responsibility:3
Quality of Management:3
Financial Soundness:3
Long-Term Investment Value:2
Quality of Products/Services:5
Global Competitiveness:3
Rank last year:2
Years on list:9
U.S. employees:50,603
U.S. job openings:2,460
Year founded:1919
100% health coverage:No
Subsidized childcare:No
Compressed work weeks:did not disclose
Option to work remotely:Yes
Minimum requirement in-office attendance (days per week):none
Percentage of health care premiums covered:75
Mental health coverage:Yes
Free mental health sessions (per year):8
Free backup childcare time off (days):-
Maximum $ amount covered for fertility services:2 smart cycles
Fully paid maternal leave (days):60
Fully paid paternal leave (days):20
Fully paid adoptive leave (days):20
Maternal leave in addition to regular time off (days):55
Paid days off for volunteering:No
% Women:-
% Minorities:-
% African-American/Black:19%
% Asian:15%
% Caucasian/White:28%
% Hispanic/Latino:33%
% Native American/Alaska Native:-
% Native Hawaiian/Pacific Islander:1%
% Two or more races:3%
% Unknown ethnicity:-
Founded:1919
Sites:276
Industry Vertical:Hotel/Resort
Hilton Worldwide Holdings stock chart
Hilton Worldwide Holdings in Fortune Rankings
Fortune 500
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100 Best Large Workplaces for Millennials
Fortune Sector Leaders: Hotels, Restaurants, and Leisure
