HappyOrNot

Curious about how the happiest nation in the world enjoys their summer? ☀️ Our CEO, Miika Mäkitalo, shares his advice on the importance of taking a proper break in a recent article. Miika shares a good tip here that anyone can put into practice to enjoy their summer holiday: “I think a good tip from Finland is that we understand the importance of work-life balance and the need to recharge. And many of us avoid checking emails or work messages during this holiday time, so we can fully switch off.” Discover more about creating a happier summer with advice from Miika and many other business leaders by reading the full article here: https://lnkd.in/eaFcbtH4

Great customer service is no longer a differentiator; it’s the table stakes for keeping customers happy and returning for more. But what exactly makes customer satisfaction so crucial? Here are just some of the reasons why customer satisfaction should be at the forefront of your customer experience strategy: ✅Boosts customer loyalty ✅Increases customer lifetime value ✅Improves customer retention ✅Generates positive word-of-mouth ✅Provides valuable customer insights ✅Improves business outcomes It's clear that customer satisfaction has a big impact on your business and so, simply having a CX strategy isn’t enough. You need a system in place to continually improve and refine your approach. Let’s take a look at nine essential elements to elevate your customer experience improvement efforts.👇 #customersatisfaction #customerloyalty #customerexperience #CX #HappyOrNot

Have you ever had a bad experience in a store that you didn’t speak up about? As consumers we've all had our fair share of shopping experiences and unfortunately, they're not all positive. Sometimes we encounter rude sales associates, messy store displays, or long checkout lines, and we're left feeling frustrated and dissatisfied. 😑 #CX #customerexperience #shopperexperience #retail #happyornot #shopperfeedback

A single negative experience can drive customers straight to your competitors, impacting your bottom line. Through customer feedback surveys, online surveys, or even direct customer interactions, businesses can gather valuable information about customers, what improvements they desire, and what may be causing dissatisfaction.  By actively collecting and incorporating customer feedback, businesses can improve customer satisfaction by addressing areas for improvement promptly. This leads to increased customer retention, as customers feel heard and valued. Don’t let poor service be your downfall. Let HappyOrNot help you turn every interaction into an opportunity for excellence. #customerfeedback #instantfeedback #customerexperience #HappyOrNot

Is your convenience store leaking revenue? Unhappy customers can lead to lost revenue, but HappyOrNot is here to help turn those dissatisfied shoppers into loyal, happy ones. Our solution empowers you to quickly identify and address issues in your business. By leveraging real-time feedback, you can gain valuable insights into the customer experience, pinpoint problem areas, and make the necessary improvements to enhance satisfaction. This proactive approach can help not only boost customer satisfaction but also help boost revenue. Discover how our solution can make a difference in your store’s success. Let's work together to stop revenue leaks and keep your customers happy. 💎 #customerfeedback #instantfeedback #customerexperience #HappyOrNot

Case study 🔍 In April 2021, HappyOrNot partnered with Rocket® Stores (United Pacific), the largest privately held gas station and convenience store chain on the West Coast (US), to capture real-time customer feedback and elevate their service. Starting with 10 pilot stores, the goal was to refine and enhance the overall customer experience. The impact was clear, and by April 2022, Rocket expanded our feedback system to an additional 40 locations, reaching their entire fleet of 462 locations by March 2024! Since the initial rollout, Rocket has collected over 1 million customer feedback responses, allowing them to swiftly identify and address areas needing improvement. Key achievements: 🔹Significant Growth in Customer Satisfaction: Rocket achieved a 4-point increase in their Happy Index, reflecting a notable boost in customer satisfaction. 🔹 Enhanced Service Operations: With real-time insights, Rocket improved key operations such as Customer Service, Speed of Service, and Cleanliness. 🔹Increased Customer Loyalty: The strategic use of feedback data led to stronger customer loyalty and retention. 🔹Data-Driven Decision Making: Rocket empowered their teams to make informed decisions, continuously improving the customer experience. The focus of Rocket® on customer-centricity has not only enhanced day-to-day operations but also solidified their reputation as a leader in customer satisfaction on the West Coast. This collaboration demonstrates the power of combining technology with a customer-first approach to drive business success and foster long-term loyalty. We are proud to support Rocket in their mission to fuel satisfaction, service, and loyalty across the West Coast. Read more about our partnership with Rocket and its impact here:https://lnkd.in/dWFqY899

What is it that really makes the customer experience? 💡 It all comes down to the three P’s: People, process, and presentation. Let’s break down what these three P’s really mean! ✅ People: Empower your team by using customer feedback to continuously improve service delivery. Make them feel supported and motivated to deliver the best experience every time! ✅ Process: Streamline and optimize your processes with actionable insights from customer feedback. Ensure that every interaction is smooth and efficient, creating a seamless experience for your customers! ✅ Presentation: Enhance your store’s layout, displays, and overall ambiance by understanding what resonates with your customers. Consistently refining these aspects will keep your customers returning time and time again! Collecting feedback with solutions like HappyOrNot is key to continually improving customer satisfaction. By providing real-time insights into customer experiences, these innovative tools help retailers swiftly address areas of improvement and celebrate successes, fostering a culture of excellence in service and operations. Want to learn more about how HappyOrNot can revolutionize your retail ops? Get in touch with us today and start transforming your customer experience! 📩 #customerexperience #shopperexperience #retailoperations #customerfeedback #shopperfeedback #HappyOrNot

We’ve all heard it before: customer satisfaction is key. But what's the real magic behind constant customer feedback? 🤔 Such data isn't just valuable—it's essential for customer experience and product managers. It's the secret to unraveling crucial questions about your company's offerings, and it demands continuous monitoring. No matter how you gather customer feedback—whether through instant feedback terminals, online surveys, Google reviews, or any other method—you're on the right path. And here's why: ✅ Enhanced Customer Satisfaction and Loyalty: Tailor your offerings to exceed expectations, fostering loyalty and advocacy. ✅ Elevated Customer Experience: Real-time feedback ensures informed decisions, setting you apart from competitors. ✅ Insightful Understanding of Customer Needs: Gain actionable insights to refine products and services based on audience preferences. ✅ Empowered Support and Product Teams: Feedback equips teams to address issues promptly and guide product enhancements effectively. ✅ Strengthened Brand Loyalty and Reputation: Valuing customer input cultivates loyalty, turning detractors into brand advocates and boosting credibility. No matter your current feedback avenue, HappyOrNot is here to support your journey to success! #CustomerFeedback #HappyOrNot #CustomerExperience #CX

Happy 4th of July to all of our wonderful customers in the USA! 🎆 We hope you all enjoy tomorrows holiday, and hope your day is full of fun and plenty of fireworks!

In today's competitive market, a single bad experience can impact your customer retention. Ensuring a positive customer experience is crucial for maintaining customer loyalty and preventing churn. HappyOrNot provides real-time feedback solutions that help you identify and address issues promptly. By listening to your customers and making continuous improvements, you can create exceptional experiences that keep them coming back. 💎 #customerfeedback #instantfeedback #customerexperience #HappyOrNot