Operations Manager

At The/Studio, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.

Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent.

All roles at The/Studio are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!

We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit!

We are seeking a highly organized and experienced Operations Manager to join our global team. The ideal candidate will play a vital role in overseeing day-to-day operations, streamlining processes, coordinating production activities, and ensuring seamless delivery of products to our valued customers. As the Operations Manager, you will collaborate with various departments to optimize efficiency, manage resources effectively, improve productivity, and uphold our commitment to customer satisfaction and quality control.

• Lead and manage complex, cross-functional strategic and operational projects as needed, ensuring seamless planning, execution, and timely delivery.

• Serve as the connective tissue for cross-functional teams (e.g. Marketing, Sales, Engineering, Finance, People, and other internal groups, etc.), fostering collaboration, knowledge sharing, and guiding teams towards shared objectives.

• Inspire teams to challenge the status quo, promoting a culture of innovation and continuous improvement across the organization.

• Develop and implement effective strategies to maximize operational efficiency and productivity.

• Monitor and assess key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.

• Streamline processes to increase productivity and minimize errors.

• Manage and evaluate the performance of the operations team, providing regular feedback, coaching, and guidance.

• Stay updated on industry trends, developments, and best practices to drive innovation and maintain a competitive edge.

• Proven experience in operations management within an ecommerce, manufacturing, or fulfillment environment. Experience working with a startup is ideal.

• Bachelor's degree in Operations Management, Supply Chain Management, Business Administration, or related field.

• Strong leadership skills, with the ability to inspire and motivate team members to achieve common goals.

• Excellent problem-solving and decision-making abilities, with a results-oriented approach.

• Proficient in using relevant software applications and systems for operations management, such as ERP systems, project management software, and inventory tracking tools.

• Solid understanding of supply chain management principles, including procurement, production planning, and inventory control.

• Exceptional organizational skills and attention to detail, with the ability to multitask and meet deadlines in a fast-paced environment.

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.

• Strong analytical and data-driven mindset, with the ability to interpret and leverage data to drive operational improvements.

• Fluency in articulating thoughts and processes both verbal and written

• Remote-ready: owns a desktop/laptop with at least 8GB of RAM, noise-canceling headset, and a stable internet connection with at least 20mbps speed, with a quiet space to take calls

• Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to ‘get to the bottom of things’ if they see something not quite right

• Self-motivated with a meaningful reason to deliver excellence

• Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team

• Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable

• Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment

• Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand them

• Results-driven - focuses on achieving and exceeding measurable objectives

1. Submit an application. IMPORTANT: Please submit your resume/CV in English

2. Initial Chat with Global Recruiter

3. Hiring Manager Interview

4. Assessment/Case Study - if applicable

5. Final Interview

Note that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email.

At The/Studio, we know that our Company's strength lies in the diversity of our team. The/Studio is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.

***No third-party recruiters/agencies please