Luis Fernandez Garcia

Discover the secret behind Barceló Fuerteventura’s incredible 4X increase in spa revenue! Find out how they did it! 🌟 𝗧𝗵𝗲 𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲 Barceló Fuerteventura Beach Resort needed an all-in-one solution to automate spa reservations, attract external visitors, and increase service visibility. Their manual system caused occasional confusion and inefficiencies, impacting guest experience and staff operations. 𝗧𝗵𝗲 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻 Barceló Fuerteventura implemented STAY’s Spa booking system, a smart and user-friendly solution that seamlessly integrates with the Barceló App. This system automates and confirms bookings, reducing staff workload. Convenience for guests and staff, too. 𝗧𝗵𝗲 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 📈 4X revenue increase after implementing our system 📅 580 average monthly spa reservations 📱 55,100 annual Barceló App users With our Spa Booking System, Barceló Hotels & Resorts streamlined operations boosted service visibility, and significantly increased spa revenue (x4).  VANESSA DÍAZ BARRERO, Director of Wellness & Fitness​ at Barcelo Hotel Group Group, goes into detail here: https://lnkd.in/dzgvcn_f #GuestExperience #Hospitality #HotelTechnology #Barcelo #SpaBookingSystem

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🔑 Ready to make the most of your hotel's revenue? Total Revenue Management (TRM) is finally more than just a buzzword and our latest eBook on TRM, in conjunction with Canary Technologies is packed with insights to help you maximize every revenue stream in your hotel. 📚 Taking you beyond traditional room revenue management, this guide will walk you through optimizing all revenue sources within your property - from understanding the key concepts and benefits of TRM to mastering its intricacies and metrics. 💡 Step into the future of revenue management and set your hotel on the path to new heights of business success. 🔗 Click here to dive into the transformative world of TRM: https://mylh.co/3xdpJP1

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Learn and prepare for future challenges

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Explore How HiJiffy Boosted Online Check-Ins by 200%! 🌟 Hotel Gran Bilbao and Hotel Ciudad de Burgos saw amazing results with HiJiffy’s AI-powered concierge. They boosted online check-ins by 200%, getting rid of reception queues and making guests happier. “HiJiffy has been the boost that we needed (...) to help us achieve our online check-in and process automation targets." - Judit Segura Romero With 90% of #guestquestions handled automatically, over 58,000 conversations were managed smoothly. "Thanks to the chatbot, we can automatically attend to user queries on our website, (...) helping to reduce the number of telephone calls we receive." - Raul Amestoy Lara 🔗 Learn more about this great transformation: https://lnkd.in/dehPmji6 #hoteltech #hotelgranbilbao #hoteltechnology #conversationalAI #guestcommunications

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Nowadays the number of hospitality smart solutions are countless. However most of the digital innovations are pricey and might not be suitable for all users. We can help you evaluate and decide which way to move forward to best optimize your possibilities.

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Just finished the course “Strategic Agility (Beta)” by Oriol Reull Domínguez! Check it out: https://lnkd.in/dbq8pviw #management #leadership #businessstrategy #businessagility.

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Dive into the interview of Oscar Beade, our Front Office Manager where he shares his perspectives on the dynamic work culture at the hotel, his personal experiences, and what makes Hotel Riomar Ibiza truly special. Q: How would you describe the work culture at Hotel Riomar Ibiza? A: The work culture at Hotel Riomar Ibiza is dynamic, customer focused and collaborative. Staff members are encouraged to be attentive, friendly and proactive in meeting and exceeding guest expectations. The human resources team excels at recruiting passionate individuals with vibrant personalities each season, fostering an international team and blending personalities, which enhances the overall sense of a family among employees.   Q: If you could swap your role with another at a hotel for a day, which one would you choose and why? A: There are many departments I would like to work in, such as Food and Beverage or Events. Nevertheless, I would love to spend a day as Housekeeping Manager and feel the rush of the heart of the house operation.    Q: What aspect of working in the front office of Hotel Riomar Ibiza brings you the most joy or satisfaction, and why? A: At the front desk, we interact with guests from pre-arrival to departure, allowing us to understand their needs and tailoring our approach to exceed their expectations. The best part? Seeing guests genuinely sad to leave at check-out, excited to share their awesome experience with others and already planning come back soon. It is even more rewarding when a guest arises a challenge to our team and we turn this potentially negative experience into a loyal guest for life.    Q: Do you have a funny anecdote or a particularly cheerful moment you've experienced here in Hotel Riomar Ibiza to share? A: I believe the funniest moment was at the beginning of the season, on a very quiet afternoon we had a check-in from two lovely repeating guests. When they walked into the lobby, they looked at the reception and said, baby, we are finally home! They shared a warm hug, almost like a triumphant celebration of their arrival, and they made their way to the reception desk. Q: In your opinion, what sets Hotel Riomar Ibiza apart from other hotels on the island? A: In my opinion, what distinguishes Hotel Riomar Ibiza from other hotels on the island is a combination of factors. Firstly, its prime location facing the sea offers guests a serene and picturesque setting, perfect for relaxation. Additionally, the hotel's lively atmosphere creates a vibrant energy that sets it apart. However, what truly sets it apart is its exceptional human talent. The hotel's HR and Management team meticulously selects individuals who not only possess a passion for hospitality but also vibrant personalities, ensuring a dynamic and welcoming environment for both guests and staff. This emphasis on cultivating a strong dynamic team, contributes significantly to the overall guest experience and sets Hotel Riomar Ibiza apart of its competitors.   

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Never jump a red light, whether on foot or on wheels. Germans are a disciplined lot, and they don't take very kindly to rule breakers, specially on the road. #GermanHospitality #CareerOpportunity #LimitedSlots #EuropeanHospitality #DreamCareer #ExclusiveHotels #DynamicIndustry #HospitalityJobs #LuxuryExperience #ManagementRoles #HotelCareers #JoinUsNow #skivaga #skilledvagabonds

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Manage your hotel bookings smoothly and efficiently with Reseliva: 1- Complete the Reseliva sign-up form. 2- Set up integrations for your desired channels. 3- Effortlessly oversee all your online booking channels from a single platform. With these three simple steps, hoteliers can easily adjust their room rates, availability, minimum stays, promotions, and bookings—all with just one click! The Reseliva Channel Manager simplifies your operations and boosts your revenue by expanding your presence across multiple online booking platforms. 🔗 Visit Reseliva's website to get started! #channelmanager #reservationsystem #hotelsoftware #hotelmanagement #OTAs #booking #expedia #bookingcom #hotels #onlinereservation #hotelrevenuemanagement #onlinetravelagency #hoteldistribution #travelwebsite #Reselivago #hoteltech #hospitality #reseliva #cityhotel #boutiquehotel #luxuryhotel

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Today I celebrate two years working at Oro Verde and almost a decade leading teams in the hotel industry. At the same time, with great satisfaction, we conclude the Oro Verde Development School with the presentation of a project in collaboration with colleagues from various areas. This experience has shown me the importance of synergy and how different perspectives can contribute to the success of a project. For those looking to develop in the hotel industry, here are 10 essential tips: 1. Adaptability and Flexibility: The industry is constantly changing. Being able to quickly adapt to new situations and demands is crucial for success. 2. Be Disruptive: Don't be afraid to challenge the status quo. Innovate and seek new ways of doing things. 3. Learner's Mindset: Always be willing to learn and improve. Continuous personal and professional development is essential. 4. Empathy and Communication: Understanding and connecting with your team and guests is vital. Clear and effective communication avoids misunderstandings and strengthens relationships. 5. Teamwork: Collaborating with people from different areas and leveraging their strengths can lead to more creative and effective solutions. 6. Resilience: Overcoming challenges and moving forward, even when circumstances are tough, is an essential skill. 7. Innovation: Implementing new technologies and practices to improve efficiency and guest experience. 8. Long-Term Vision: Having a clear view of the future and planning ahead is fundamental for sustained growth. 9. Ability to Inspire: Being a source of inspiration for your team, motivating them to reach their full potential. 10. Support Network: Surrounding yourself with people who know more and can offer valuable insights and support is key to growth. I have always believed that the foundation of success is your people. Developing the talent of individuals has been the key to success. In 2019, I took a risk and sought support on this LinkedIn network. Despite my initial doubts, I asked for advice that turned out to be a valuable contribution from a stranger. This insight allowed me to expand my perspective on a stimulus program for my team, thus improving their motivation. Since then, I have learned the importance of taking risks and seeking different points of view. Let's continue learning and leading with passion and dedication!

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In a world where tech-driven solutions are the norm, your hotel can't afford to lag. Integrating advanced technologies such as keyless entry and digital tipping apps provides a significant competitive edge. Dive into how these innovations are improving the guest experience and setting properties apart in a crowded market. ⤵️

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Net Affinity's latest guide looks at how hoteliers can go about maximising revenues throughout the customer booking journey. Through persuasive messaging, intelligent upsells and upgrades, urgency messages, and many more subtle steers – hoteliers can create a guest-centric journey that generates you more revenue. Download your copy today - https://lnkd.in/e5EBAszQ #revenue #customerbookingjourney #hoteliers

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Strategic Focus for All Hoteliers: 80% Revenue, 20% Flow-Through - Discover how to boost hotel profitability by focusing 80% on revenue generation and 20% on strategic flow-through for long-term success. https://hubs.ly/Q02Kbgl_0

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Hotel software and solutions for better faster and more efficient day to day operations, that's why more and more hotels are choosing BPN Solutions. Cheers to technology and happier guests… Have a question about our hotel software? Book a meeting with Bruno - hotel operations expert https://lnkd.in/gzAgxxG6 #bpnsolutions #hotelsoftware #hotelmanagers #ihg #bettersoftware

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This book teaches the principles of how to achieve the "flow state" experienced by champions. ✅

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This morning we had first Working Group of the year looking at the 'Future of the Tourism Industry' together with a varied and exceptional collection of representatives from across the region and beyond. The pandemic highlighted the vulnerability of the tourism industry when talent, experience and knowledge was lost to other more stable industries. Today there remains a continuing shortage of available and good staff within the Nordic and Baltic tourism industry. It is clear there is a longer-term infrastructural issue which sees the Travel & Tourism sector struggling to recruit and retain staff. Lockdown accelerated workplace infrastructural change with WFH now the accepted normality with new entrants to the workplace seeking a balanced work-life and flexible job roles. Why does the travel & tourism industry struggle to attract, recruit and retain younger generations? The objective of the Working Group is to provide a consensus of recommendations to help advise the industry, the education sector and media on how we can best attract talent back to the industry (and retain it) Our thanks to everyone that took part this morning Paul Wagner Eliina Pavljuk Sintija Pusaudze Agnete Stensland laura Spundere Zana Malisevskaja Valentina Aidemire Charlotte Colfach Engberg Allie Hill Arturo Ardao Rivera Sigrún Benediktsdóttir Roberta Perez

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