A continuación, te explicamos cómo puedes resolver conflictos mediante la escucha activa.

Yes I have always found active listening to be very helpful. The important words are "Active Listening " At this stage you are really listening to what is being said. You are not being judgemental that is not the aim. You are trying to gain trust and certainly NOT force your ideas on anyone. To let the person know that you are definitely listening you might say " I heard you say this. Have I heard that correctly?" I found this strategy successful and allow Ed the person the opportunity to correct any misconceptions that I might have picked up. It also opens the way to future dialog as the other person knows that you are taking them seriously.

When you pay attention and listen to your audience's response and feedback, it establishes confidence and trust. Active listening makes you solicit more information from your audience or source. You also establish empathy when you give a listening ear, that way you can resolve conflict active listening also means you must be neutral and give an ear to feuding parties, listening to one party and not listening to the other will not resolve conflict

It is showing that you actually taking note to what the other person is saying, paying attention to get an understanding & should be making a positive comment .

I have alluded to clarification in my first answer.It is important for the other person to know that you are genuinely trying to understand their perspective in a way that could assist in resolving any conflict. Always remember to be non judgemental. You are trying to gain trust and look for a resolution to the conflict.

Just talk to each other. Over the phone. Please. Really. You will not be able to resolve a conflict over something using Slack. Electronic messaging apps work when everyone agrees generally and the discussion is focused on logistics and delegation. But debating a contentious matter over a chat application can easily become counterproductive or potentially disastrous when there is disagreement, hurt feelings, or wounded pride. You need to hear each other's voices and tones to avoid misunderstandings.

Open ended questions are very useful in resolving conflict as they allow the other person an opportunity to further express their concerns. This could be the start to finding the root cause of the conflict. Further questions could even begin the start of a Problem Solving State of Mind in the other person. This is the desired outcome.