Beitrag von Heiko Scharfenort

Hallo Maren Sturny, Herzlichen Glückwunsch zu deinem zweiten Buch. Es ist so wichtig, dass wir Erfahrungen teilen und andere von unserem Wissen profitieren lassen. Auch wir haben bereits die Zeit von der Kindergarten bis zur 5. Klasse hinter uns. Es ist eine aufregendere Reise mit vielen Herausforderungen, besonders mit Typ-1-Diabetes. Danke, dass du dir die Zeit nimmst, deine Erfahrungen mit uns zu teilen. Ein noch größeres Dankeschön dafür, dass meine WETID App in deinem Alltag eine so große Rolle spielt, dass sie es sogar auf dein Buchcover geschafft hat. Ich freue mich darauf, wenn das Buch auf dem Markt ist! #diabetes #erfahrung #t1d #diabetescommunity

Kudos to Michael Schorpp and the entire team for creating IQNOW, a tool that brings amazing value to our daily business. I use it every day and you can be proud of the hard work and dedication that went into its development. Keep up the great work!

Self-service and digital innovation are transforming the way we approach end-user support. With the introduction of chatbots, self-service portals, and other solutions, users are empowered to solve their own issues quickly and efficiently. However, even the best solutions can fall short if users are unsure how to use them. That’s why it’s important for service desk agents to invest time in helping users learn how to help themselves. Not only is self-help faster for the end-user, but it also enables IT organizations to implement self-healing and automation tasks to solve incidents. I am currently working on concepts to bring more digitalization to end-user support. With the use of bots, AI, and other technologies, our employees will benefit from increased profitability in their business processes. But two things are crucial in this transformation: humanity and trust. Let’s embrace the power of self-service while never losing sight of the importance of human connection and confidence in our solutions. Join the conversation and share your thoughts on how we can continue to drive innovation in end-user support while maintaining a human touch. #selfservice #digitalinnovation #endusersupport #chatbots #AI

📣 Exciting Opportunity Alert! 📣 We're looking for a dynamic (Junior) Business Consultant to join my team at Boehringer Ingelheim. This isn't your average Service Desk role - it's a unique opportunity to bring our End User Support into the digital age. In this role, you will: - develop and execute strategies to enhance the Service Desk's performance and efficiency. - take the reins on managing and coordinating projects tied to our digitalization initiatives. This includes navigating the migration to a new Call Center solution, orchestrating the transition to a new Chatbot solution, and implementing automation and optimization solutions that will redefine our operational landscape. - join forces with our Managed Service Provider, playing a pivotal role in propelling our projects forward, - have the opportunity to assist in orchestrating, steering, and guiding the launch and enhancement of contemporary, digital solutions that will revolutionize our Service Desk Call Center operations. - be instrumental in facilitating smooth and effective communication and coordination with all stakeholders, including our internal teams and our valued external partners. - With a keen eye for detail, you'll continuously monitor and evaluate the effectiveness of the solutions we've implemented, making necessary adjustments under supervision to enhance our service delivery. - To pinpoint areas for improvement, you will keep your finger on the pulse of industry trends and advancements in IT support, ensuring we are always at the forefront of innovation. If you're passionate about technology and eager to make a real impact, this is the perfect role for you. Join us and help shape the future of End User Support at Boehringer Ingelheim. Apply now! https://lnkd.in/e7EK3bka #JobOpportunity #BusinessConsultant #ServiceDesk #DigitalTransformation #AI #BoehringerIngelheim

Listen to the Podcast! As a parent, I have witnessed firsthand the challenges that come with having a child diagnosed with Type 1 diabetes. It's a constant concern for us as parents to think about the potential complications that may arise. That is why I am thrilled to see Boehringer Ingelheim shed light on the campaign "Volkskrankheiten können auch die Nieren gehen" (Common Diseases Can Affect the Kidneys), focusing on diabetes-related kidney damage. Diabetes-related kidney damage is a critical issue that deserves more attention. It affects not only individuals with Type 2 diabetes but also those with Type 1 diabetes, even children. The impact on their quality of life and overall health cannot be understated. By highlighting this campaign, we raising awareness about the potential consequences of diabetes on kidney health. This initiative serves as a reminder to healthcare professionals, patients, and their families that vigilance and proactive measures are necessary to prevent or manage diabetes-related kidney complications. Let us come together to support this important cause and share the message far and wide. Together, we can make a difference and ensure that diabetes-related kidney damage receives the attention it deserves. #DiabetesAwareness #KidneyHealth #BoehringerIngelheim #WETID #diabetes #niere MedTriX Group Günter Nuber WETID Boehringer Ingelheim Birgit Härtle